SLLAC Omdömen 

547
•
TrustScore 4 av 5

4,1

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

i just recently ordered a pair of frames from Sllac. Unfortunately, I was sent a different color-way than what I had ordered and they did not work for me. It did take a little bit of going back and... Se mer

Betygsatt 5 av 5 stjärnor

Love my new smart glasses. I have only had them for three days so I am still learning the features. The app has been easy to navigate to use the G2 Pro smart features. My prescription is spot on an... Se mer

Betygsatt 4 av 5 stjärnor

The photochromic lenses barely change color at all. I tried resolving the situation with their customer service but they claimed that that's how their lenses work. They tried to sell me a more exp... Se mer

Betygsatt 5 av 5 stjärnor

The glasses fit ,the style is nice looking and price outstanding. I would have liked to had then turn into sunglasses when I go out side but I didn't understand how to pick what I wanted. I just wan... Se mer

Företagsinformation

  1. Glasögongrossist

Skrivet av företaget

Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you. From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep! We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

547 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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4,1

Alla omdömen

(547)

173 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very happy with this frame. 100% satisfied.

It’s not easy finding flattering frames for a wider face, but this one exceeded my expectations. The fit is perfect, very lightweight, comfortable to wear, and looks great. Very happy with this purchase! Highly recommend! Also, the delivery was faster than I expected.

20 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

You don't get what you see. - Update

The picture shows this nice small fabric carrying case for my foldable frames. Instead I got this huge (I could probably put 3 pairs of glasses in it) plastic case.

After leaving the review, they sent me the correct case. Great customer service. Glasses were exactly as described.

18 maj 2026
Omdöme utan inbjudan
Logotyp för SLLAC

Svar från SLLAC

We’re sorry to hear about the case mix-up! Don’t worry—we’ll arrange a replacement for you. Our customer service team will follow up shortly with the tracking number, so please keep an eye on your email. We really appreciate your patience and understanding!

Betygsatt 1 av 5 stjärnor

The glasses I received were extremely…

The glasses I received were extremely flimsy and far too large for my face, despite having specifications similar to a pair of Longchamp glasses I already own.

When I requested a return, I was informed that I would need to ship the glasses back in exchange for store credit, which I agreed to. However, the package still has not been received because the business has repeatedly been unavailable to accept delivery.

The package is now scheduled for a third delivery attempt on Monday, May 18th, and based on the experience so far, I have little confidence that it will be successfully received.

Overall, the customer service provided by this company has been very disappointing, and I would not recommend purchasing from them.

15 maj 2026
Omdöme utan inbjudan
Logotyp för SLLAC

Svar från SLLAC

We’re sorry to hear about your experience and understand your frustration. Frame fit can vary from person to person even when measurements appear similar, and we regret that the style did not meet your expectations.

Regarding the return, we sincerely apologize for the inconvenience caused by the delivery attempts. Our return warehouse handles a high volume of international packages, and occasional delivery delays can happen. Your returned package was successfully delivered to our warehouse on May 15, and the agreed store credit has already been issued to you accordingly.

We appreciate your feedback and will continue working to improve our products, service, and overall customer experience. Thank you for your patience and understanding!

Betygsatt 1 av 5 stjärnor

Bogus returns address & phone #.

Lenses & frames do not measure as advertised, tried to return. Address given for returns via email is not valid, per USPS. Tried the phone # given in the mail & also not valid. It rings to a solicitation for a "free gift". Fully bogus & now have to diligently monitor my Visa card as company is in China.

12 maj 2026
Omdöme utan inbjudan
Logotyp för SLLAC

Svar från SLLAC

We’re sorry to hear about your experience and understand your concerns. We’d just like to clarify that the return address we provided is valid and is regularly used for customer returns successfully. Sometimes USPS systems may not immediately recognize certain international-format addresses, but the address itself is correct.

We also apologize for the confusion regarding the phone number. As an online international company, we currently handle customer support through email rather than phone service, which allows us to better assist customers across different time zones. We truly appreciate your feedback and are always working to improve the overall experience for our customers.

Betygsatt 2 av 5 stjärnor

Cheap frames

Cheap frames, glass came chipped

9 maj 2026
Omdöme utan inbjudan
Logotyp för SLLAC

Svar från SLLAC

We’re sorry to hear your glasses arrived in this condition. That’s definitely not the experience we want for our customers. While many customers are happy with the quality of our frames and lenses, damage during production or shipping can occasionally happen. Please reach out to our support team with photos of the chipped lens, and we’ll be happy to review the issue and assist with a solution.

Betygsatt 1 av 5 stjärnor

Great frame with window glass script?

Shipping time was okay. The frames are beautiful and fit great.
The lenses are awful and I am unable to make out any kind of surfacing or cutting. It seems they have no prescription specifications at all.
After being questioned if I had entered the right prescription (???) they are being returned and on the way back right now. I have been offered a full refund, but I am out return shipping cost and still don't have the pair of glasses I was hoping for.
I don't know if I want to trust enough to reorder.
I am disappointed to say the least.

6 maj 2026
Omdöme utan inbjudan
Logotyp för SLLAC

Svar från SLLAC

We’re very sorry to hear about your experience and completely understand your disappointment. We’re glad you liked the frames, but prescription accuracy is extremely important to us, and this is not the experience we want for our customers.

When reviewing prescription concerns, we may ask customers to confirm the submitted prescription details as part of our troubleshooting process, but we apologize if this came across the wrong way. We appreciate you returning the glasses so we can further inspect the lenses, and we’re glad we were able to arrange a full refund for you.

Your feedback has been shared with our team, and we truly appreciate you giving us a chance. We understand your hesitation about reordering and are sorry we let you down in this case.

Betygsatt 1 av 5 stjärnor

First off I wanna say I wanted to like…

First off I wanna say I wanted to like this company so bad they do have a lot of cute looking frames on the website one of the first struggles that I’ve had is their customer service is extremely slow often taking two days to get back to me with a simple question.
Secondly, they do not have a try on feature like other online glasses companies do making it extremely hard to pick out a frame. I ordered two frames in which did not fit my face however I sent them back for an exchange, as my options were full amount store, credit or 50% money back I wanted to try some other frames cause there were so many cute ones to pick from. I used the measurements from the glasses that didn’t work out as well as my old pair at home and analyzed every frame that might fit my face and made spreadsheets, etc. used ChatGPT also to pick out the right color in shape. This took me over a week to analyze the next two pairs that I ordered. I was so excited for, but they did not fit at all nor did one of the frames look anything like what was advertised I was obviously pretty upset as I put a lot of work into picking out another frame. They said I could not get a refund or store credit on on these two I am upset and would even take 50% store credit so I could get one good pair of glasses how can you expect somebody to get it right even on the second time without trying these frames on and not offer some kind of exchange it seems unfair to me and all I want is someone to speak with me but they will not respond to any emails.
Do not order from this company go to any other company.

2 maj 2026
Omdöme utan inbjudan
Logotyp för SLLAC

Svar från SLLAC

We’re truly sorry to hear about your experience and appreciate the time you took to share such detailed feedback. We understand how frustrating it must have been to go through multiple exchanges and still not find the right fit, especially after putting so much effort into researching frame sizes and styles.

While we do provide frame measurements and a return policy to help customers shop online more confidently, we understand that fit and appearance can still vary from person to person. We also apologize for the delays in communication and understand how disappointing that experience felt.

Your feedback regarding customer service response times, frame presentation, and exchange flexibility has been shared with our team as we continue improving our website and shopping experience. We genuinely appreciate you giving us multiple chances, and we’re sorry we did not meet your expectations in this case.

Betygsatt 5 av 5 stjärnor

Well constructed with a high end feel

I wasn’t sure what to expect from these as they looked huge, but the reviews were so good I gave them a try and I don’t regret it. They fit really nicely even though I have a relatively small head. They are really well constructed, and look high end. The metal detail on the end of the rims is unique and makes them look really put together and fashionable and not even a little clownish like I had feared. I wanted to lean into the big glasses trend and these were a fantastic pick for that.

22 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I took a chance!

I took a chance with my new Parker-r glasses and so glad I did! I was pleasantly surprised by the quality and the prescription matched to a t! I also cannot complain about the price point as well! I would recommend them to anyone! The only downside to the purchase was the shipping time, it seemed kind of long considering they came from Beijing but in reality that’s with any glasses so I can’t complain too much! I would purchase from sllac again!

24 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We love the glasses we purchased here…

We love the glasses we purchased here for my 7 year old daughter. These glasses are top quality and beautiful. They fit my 7 year old face perfectly. She loves the style and color. The customer services was also very good. I definitely recommend getting glasses from SLLAC. I will be repurchasing again, and again. Thank you for your amazing, unique, trendy glasses, and great customer support.

8 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Customer service was prompt and…

Customer service was prompt and excellent. I ordered the wrong frames and emailed when I realized my mistake. They were very quick to respond with issue all fixed! My daughter LOVES her frames and we plan to order more.

1 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great refund service

I ordered 2 pairs of glasses from them but they arrived broken which was upsetting, however, they’re processing a full refund to me and offered to reship them free of charge.

2 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would avoid if I were you, I wish I had.

I paid $25 for expedited shipping and it took them two weeks to get my non-prescription frames to my house. I asked them to refund the shipping since the timeline did not honor what I paid, for they refused saying that expedited shipping timelines are not guaranteed. On top of that, the glasses I received did not look like the ones I ordered. They had some differences and were very poor quality. With that said, I believe that you get what you pay for but in this case, I certainly didn’t even get what I paid for it with $25 expedited shipping. I do not recommend purchasing from here. Their customer service is absolutely frustrating.

23 mars 2026
Omdöme utan inbjudan
Logotyp för SLLAC

Svar från SLLAC

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

Regarding the shipping delay, your order was placed during the Lunar New Year holiday period. During this time, shipping carriers and logistics partners may experience temporary slowdowns, which can extend delivery timelines. This notice was included in the order confirmation email, but we completely understand how frustrating this can be — especially when expedited shipping was selected.

We also sincerely apologize for your concerns about the frame appearance and quality, as this is not the standard we aim to deliver.

We would really appreciate the opportunity to make this right. Please contact our support team with your order details and photos of the item received so we can review the issue and provide a suitable solution.

Thank you again for your feedback — it helps us improve our service and customer experience.

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