I bought a hammock and stand. Website easy to navigate with useful info about products (as i've never even sat in a hammock before). Email from boss of company advising 2 separate deliveries. Both ite... Se mer
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Det här tycker kunderna
Haven’t seen the hammock stand as it was delivered direct as a gift, but I understand it looks good. My only comments re SleepyHammocks is that as I had questions, I wanted to speak to a human, and c... Se mer
Företaget har svarat
just received my hammock only ordered it 3 days ago. amazing service and great customer service emails are answered within a day. What a great product 6 different height settings quick and easy to ass... Se mer
Aaron at Sleepy Hammock was very helpful when the first hammock we bought was too big for our hammock stand. We received our replacement hammock very quickly, and our refund was processed straightaway... Se mer
Företagsinformation
Skrivet av företaget
Find a great selection of hand-made hammocks of all shapes, sizes and colours to suit every budget. Free next day delivery!
Kontaktuppgifter
64 Duddingston Row, EH15 3ND, Edinburgh, Storbritannien
- 0131 341 4896
- sales@sleepyhammock.co.uk
- sleepyhammock.co.uk
Inaccurate Delivery Time
Inaccurate Delivery Time
Delivery was supposed to take 3-4 days. 7 days later I’m still waiting. Good response to initial enquiry. Have requested a refund, but so far haven’t had a reply.
5 augusti 2024
Omdöme utan inbjudan
Svar från SleepyHammock
Please check your emails as I emailed you this morning to confirm that a refund would be processed, which it already has been.
Unfortunately in this case it is the couriers which have let us both down. They cannot seem to trace your package, which was dispatched in good time to reach you in 3-4 days. We send tens of orders per week and they reach our customers within the stated time frames.
Thanks
Aaron
Delivered in good time easy to assemble
11 juli 2024
Svar från SleepyHammock
Thank you for your review Clive. I hope you get plenty of sun to enjoy your hammock in!
Thank you so much for the fantastic…
Thank you so much for the fantastic hammock set. It arrived quickly and sleepy hammock provided great customer service and help. The hammock is really good quality, sturdy stand and strong yet soft comfy material with plenty of room for one or two. It was easy to assemble and comes with a carry bag. I am very happy, thank you.
29 maj 2023
Happy Hammock and great customer service
Ordered a Double hammock with stand for my wife's Birthday which arrived in perfect timing. Easily assembled, looks great and she loves it. Aaron dealt with a delivery query to ensure I got the hammock in time, great customer service. Thank you
27 juli 2022
Omdöme utan inbjudan
Such good service
I bought a hammock and stand. Website easy to navigate with useful info about products (as i've never even sat in a hammock before). Email from boss of company advising 2 separate deliveries. Both items arrived within 3 days and are brilliant. Top quality.
13 april 2021
Omdöme utan inbjudan
Ordered a double (huge by the way!)…
Ordered a double (huge by the way!) hammock and stand for the garden. Fantastic quality, stand is solid pine and I'm confident it'll last for years. Really pleased with it, ordered on the Monday and we had it for the weekend.
5 oktober 2020
Omdöme utan inbjudan
Minor issue with hammock, dealt with excellently.
Had a small issue with my hammock which was dealt with to my satisfaction by Aaron. Finish in parts was not what I expected. Replacement parts were sent with minor marks on. Aaron dealt with the emails in a timely fashion and was a pleasure to deal with. Company is excellent for customer care and will do all they can to resolve the issue. Well done.
7 augusti 2020
Omdöme utan inbjudan
Soooo happy
just received my hammock only ordered it 3 days ago. amazing service and great customer service emails are answered within a day. What a great product 6 different height settings quick and easy to assemble. I am really pleased with it the quality and comfort is brilliant. I've been sending pictures to everyone I love it . well recommended company Thank you
27 juni 2020
Omdöme utan inbjudan
Problem solved
I had a slight problem with my order but it was resolved so efficiently I forgot I had a problem. As for the hammock I ordered, sterdy, comfortable and light as a feather if I ever have a need for another hammock I know where IL be coming 😁
26 juni 2020
Omdöme utan inbjudan
Fantastic product and customer…
Fantastic product and customer service!!!
Purchased a hammock with a stand for my husband to enjoy summer. Parcel arrived much quicker than expected. Assembly was super easy. Finish product sturdy, pretty and very very comfortable. Hammock looks great and we are very pleased with it. But what earned this company a 5 star review is a customer service!!! - Accidentally the colour of the hammock stand was not the one I've ordered. I didn't mind, as it still looked great. But the day after delivery I received a phone call from sleepyhammocks.co.uk with apology for the mistake. I said I don't mind, and don't really want to send it back... Still I was offered a partial refund simply for the colour mixed up. Even though the product itself is in excellent condition and I am very pleased with it. All this was an initiative of the sleepyhammock.co.uk. If I ever need more hammocks I would never buy anywhere else!!!
18 maj 2020
Omdöme utan inbjudan
Svar från SleepyHammock
Thank you for your kind words Anna, that has made our day :-)
Awesome service v helpful and efficient
22 januari 2020
Omdöme utan inbjudan
Brilliant service
Brilliant service. Facing an issue when the hammock I wanted was no longer available the customer service team went out of there way to source me a like for like hammock to meet my request. Quick delivery and fabulous company who go out of there way.
20 augusti 2019
Omdöme utan inbjudan
Great hammock and frame.
Great hammock and frame.
Arrived really promptly - excellent service - happy customer :-)
The only problem now is the weather!
20 augusti 2019
Omdöme utan inbjudan
Svar från SleepyHammock
Thank you for your review and we're very happy you like your hammock and stand. Sorry we can't do anything about the rain!
Item exactly as ordered
Item exactly as ordered, arrived speedily and was easy to put up. Also great customer service when I had some enquiries before purchase.
25 juli 2019
Omdöme utan inbjudan
Top trumps!
Showed up on time. Nicely and securely packaged. No damage.
Item was boxed great. Easy to assemble. And a great gift. Top trumps!
25 juli 2019
Omdöme utan inbjudan
Ideal double hammock with stand
Good product, easily assembled without tools and comes with a carrier for easy storage or transport. Reasonably priced with prompt delivery.
26 maj 2019
Omdöme utan inbjudan
Great service and really helpful
Great service and really helpful - managed to get the delivery on the day i needed it despite me being very late in ordering - thank you!
22 maj 2019
Omdöme utan inbjudan
Very quick and efficient service from…
Very quick and efficient service from SleepyHammock.co.uk
The replacement cushions and cover for our Globo Royal swing seat arrived within 2 days of ordering
Thank you
14 maj 2019
Omdöme utan inbjudan
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