I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Se mer
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Se mer
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Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently n... Se mer
Företagsinformation
Skrivet av företaget
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktuppgifter
West Street, SM1 1SH, Sutton, Storbritannien
- hello@sleepsmug.com
- sleepsmug.com
4,0
Bra
181 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We have had our head wrap for less than…
We have had our head wrap for less than two weeks and already the elastic has snapped
26 januari 2026
Svar från SMUG.
Hello Julie,
Thank you for your review, and we’re very sorry to hear this has happened. The elastic should certainly not snap after such a short time, so this does sound like a fault.
We’ll be arranging a replacement for you straight away and will be in touch directly to confirm the details.
Apologies again for the inconvenience, and thank you for bringing this to our attention.
Svar från SMUG.
Hello Chrissy,
Thank you for your lovely review. We’re so pleased to hear you love the SMUG sleep masks and that they last so well.
We really appreciate your support.
Svar från SMUG.
Hello Mrs Gerlach,
Thank you for your review. We’re pleased to hear you’re happy with the shower cap and that delivery was efficient.
We really appreciate your support.
Svar från SMUG.
Hello Martin,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the product and found it great value.
We really appreciate your support.
Excellent quality. Prompt delivery. Love this company for all the innovative products they sell.
Excellent quality
26 januari 2026
Svar från SMUG.
Hello Mrs W,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the quality and prompt delivery, and it means a lot to know you love the range of innovative products we offer.
We really appreciate your continued support.
The quality wasn't as nice as I was…
The quality wasn't as nice as I was expecting. And the colour was a lot more pigmented than I wanted. VERY pink!
My partner says his pillow is so soft now though
26 januari 2026
Svar från SMUG.
Hello Angel,
Thank you for your honest feedback. We’re sorry to hear the colour was brighter than you were expecting and that the quality wasn’t quite what you had hoped for. Colour preference can be very personal, so we completely understand that VERY pink won’t be for everyone.
We’re glad to hear your partner is enjoying how soft the pillow feels though — that’s reassuring to know. We really appreciate you taking the time to share your experience, as it helps us set clearer expectations for future customers.
Really love the pillowcases
Really love the pillowcases. Easy to order and arrived in good time.
5 januari 2026
Svar från SMUG.
Hello Doreen,
Thank you for your lovely review. We’re so pleased to hear you love the pillowcases and that ordering was easy with delivery arriving in good time.
We really appreciate your support and hope you continue to enjoy them.
I won a Christmas competition in 2025
I won a Christmas competition in 2025. Didn't receive my prize so emailed this you to let you know, you apologised and said this would be sorted and shipped out to me, this is now the end of January, weeks later, and I'm still waiting to receive the prize I won before Christmas!
Terrible customer service! Not happy!
15 december 2025
Omdöme utan inbjudan
Svar från SMUG.
Hello Helen,
We’re really sorry to read this and completely understand your frustration. This is not the experience we want for anyone, especially after winning one of our Christmas competitions.
You’re absolutely right to expect this to have been resolved much sooner, and we sincerely apologise for the delay and the disappointment caused. We’re now urgently reviewing this internally to understand what went wrong and to make sure your prize is sent out without any further delay.
We’ll be in touch with you directly as a priority to confirm next steps and ensure this is properly resolved. Thank you for bringing this to our attention, and again, our apologies for the frustration this has caused.
Svar från SMUG.
Hello Janine,
Thank you for your review. We’re pleased to hear your order arrived quickly and was well packaged.
We really appreciate your support.
Lovely, fun products
I bought shower caps for myself and some friends and am so happy with them. Arrived quickly with no hassle.
12 januari 2026
Svar från SMUG.
Hello Lucy,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the shower caps and that they made great gifts for you and your friends.
It’s great to know everything arrived quickly and hassle-free. We really appreciate your support.
I previously had a shipping issue and…
I previously had a shipping issue and suspected a delivery error, but the package has now arrived! I really appreciate the customer service team for their prompt and helpful assistance in resolving this. Excellent support and highly recommended!
16 januari 2026
Omdöme utan inbjudan
Svar från SMUG.
Hello,
Thank you so much for your lovely update. We’re really pleased to hear your package has now arrived and that our customer service team was able to assist you promptly and help resolve the issue.
We truly appreciate your kind words and recommendation — it means a great deal to us.
Excellent customer service
I ordered the shower steamers as a gift, and the delivery was then stuck at 'handed over to Royal Mail' for a few days. Concerned about the package not arriving on time, I emailed SMUG to ask if they had any further updates, and they were incredibly proactive when it came to finding information about my order, and then subsequently ended up sending out a free replacement when the package was deemed lost. I was very pleased with the quality of the customer service that I received
17 december 2025
Omdöme utan inbjudan
Svar från SMUG.
Hello Freya,
Thank you so much for your lovely review. We’re really pleased we could help resolve the delivery issue and make sure your gift arrived in time.
It means a lot to hear you were happy with how proactive our team were and with the customer service you received. We really appreciate your kind words and support.
Svar från SMUG.
Hello Laura,
Thank you for your review, and we’re sorry to hear your order didn’t arrive. We did reach out to request a few more details (such as your order number) so we could investigate and resolve this for you, but unfortunately we didn’t receive a response.
If you’re still experiencing an issue, please do get back in touch with us — we’re more than happy to look into this and make sure it’s sorted for you as quickly as possible.
Shower steamers
Ordered two shower steamers for presents for my daughters. Only one arrived but when I notified the company they were very quick to reply and rectify the mistake.
26 november 2025
Svar från SMUG.
Hello Norma,
Thank you for your review. We’re sorry there was an item missing from your original order, but we’re really pleased we could respond quickly and get it sorted for you.
It’s lovely to hear the shower steamers were gifts for your daughters, and we really appreciate your understanding and support.
Excellent customer service and amazing products
Received order which was incorrect, emailed and got a quick response with the correct products sent straight out.. brilliant customer service and items are fabulous
4 december 2025
Omdöme utan inbjudan
Svar från SMUG.
Hello Catherine,
Thank you for your wonderful review. We’re so pleased we could sort out the mix-up quickly for you, and it’s great to hear you’re happy with the products too.
We really appreciate your kind words and support.
Good quality products and prompt…
Good quality products and prompt delivery. Would use again and highly recommend
24 november 2025
Svar från SMUG.
Hello Judith,
Thank you for your lovely review. We’re so pleased to hear you were happy with the product quality and prompt delivery.
We really appreciate your recommendation and look forward to serving you again.
Really happy with the product…
Really happy with the product purchased! Speedy delivery and excellent customer service. Thanks SMUG!
24 november 2025
Svar från SMUG.
Hello Mimi,
Thank you for your wonderful review. We’re so pleased to hear you’re happy with your purchase, and that both the delivery and customer service met your expectations.
We really appreciate your support — thank you for choosing SMUG.
Brilliant
Brought as a gift, they loved it. Will defo purchase again. Amazing quality
30 september 2025
Svar från SMUG.
Hello Trinity,
Thank you for your lovely review. We’re so pleased to hear your gift was loved and that you were happy with the quality.
We really appreciate your support and look forward to seeing you again.
I ordered the accupressure mat and…
I ordered the accupressure mat and pillow as a birthday gift. Nearly 10 days later it has not arrived. I have reached out to customer services with no real resolution. The last tracked date was 24 November - 4 days ago. So very disappointed, as no clear solution has been offered. Very poor customer service. I am hoping for a full refund on my purchase. Please buy with caution:( Money is short, so I feel very anxious that I am now out of pocket with no parcel and no solution:((
28 november 2025
Omdöme utan inbjudan
Svar från SMUG.
Hello Sharon,
Thank you for your review, and we’re very sorry to hear how worried and disappointed you’ve felt. We completely understand how frustrating it is when a gift doesn’t arrive on time, especially when money is tight and tracking hasn’t updated.
Your order was dispatched within our usual timeframe, and we do advise 3–6 working days for delivery. As we’re now just at the end of that window — and with the Christmas period causing some delays — it’s possible the parcel may arrive today or on Monday.
We agree that the lack of tracking updates is unusual, and we are actively looking into this with the delivery service using the shipment details provided.
Please rest assured: if your parcel does not arrive, we will absolutely provide a solution for you. Whether that’s a replacement or a full refund, you will not be left out of pocket. We will be in touch directly as soon as we have further information.
Once again, we’re very sorry for the stress this has caused, and we appreciate your patience while we investigate.
mistakes happen, sorting them impressive…
One bag was accidentally omitted from my order ,but was promptly sent out when I contacted them Wouldn't hesitate to use again.
3 november 2025
Svar från SMUG.
Hello Morag,
Thank you for your kind review. We’re sorry there was an item missing from your original order, but we’re very pleased we could put things right quickly for you.
We really appreciate your understanding and your confidence in ordering from us again.
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