I bought a sleep sake pillow to help me with neck pain and paraesthesia when sleeping. Unfortunately it didn't help. But I'm giving this company 5 stars for their outstanding customer service, they ho... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I just wanted to send a huge thank you for your amazing Butterfly Pillow. It has honestly made such a difference to my sleep and has massively improved the neck and shoulder pain I was experiencing.... Se mer
I can’t talk high enough about my experience with this amazing company! Good old customer service! Speedy replies on all my many enquiries, polite, informative and understanding. Their product is g... Se mer
Unfortunately for me me,the pillow wasn't a good fit as I have scarring from brain surgery and it wasn't comfortable for me,but it is an amazing pillow and company. I emailed Ali and she responde... Se mer
Företagsinformation
Skrivet av företaget
We're Sleepsake, a small Australian business behind the Butterfly Pillow, a contour pillow with deep shoulder cut-outs for side sleepers, made for comfortable, high quality sleep, the kind your body actually recovers on. We pride ourselves on looking after our customers properly, whether you end up loving your pillow or decide it isn't for you. A pillow is a personal thing and no pillow suits everyone, which is why every order comes with our 100 night Happiness Guarantee. If it isn't right, the return is genuinely easy. No hoops, no arguing, and return shipping is on us. There's no chatbot behind our inbox. When you write to us, a real person reads it and writes back. Ask us whether the pillow will suit you and you'll get a straight answer, even when that answer costs us a sale. And when something goes wrong, a late parcel, a wrong address, a pillowcase in the wrong colour, we fix it without making you work for it. If we've looked after you, we'd love to hear about it here.
Kontaktuppgifter
Melbourne, Australien
- support@sleepsake.com.au
- sleepsake.com.au
4,7
Utmärkt
26 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Returning policy ....
What a fabulous experience buying my side sleeper butterfly pillow from you guys ....
It arrived in very quick time from my ordering it online ...
Unfortunately it isn't the pillow for myself...
The return policy with Sleepsake & dealing with Zoey on this was such a very easy & pleasant experience...
What a fabulous company to deal with ....
3 september 2026
Omdöme utan inbjudan
Excellent and Prompt Service
The product was not suitable for my sleeping needs, therefore I requested a full refund, as per their website. The company answered my email in an extremely prompt manner and organised for a full refund to occur. I am impressed with this company living up to what they stated they will do.
31 augusti 2026
Omdöme utan inbjudan
10/10 customer service
The customer service at Sleepsake is the best I’ve ever received. Incredibly helpful, kind and I could feel were genuinely wanting to make sure I had the best experience. Will always rate them 10/10 and will recommend to others.
1 september 2026
Omdöme utan inbjudan
Best Customer Service Ever
I ordered the Sleepsake pillow after reading positive customer reviews.
The order and delivery process was seamless and efficient.
Unfortunately the pillow didn't work for me (unusual neck/shoulder) but the customer service was amazing.
The Happiness Guarantee does exactly as it states and the customer service was the best I have had in a very long time.
Well done Sleepsake, I would recommend you to anyone.
1 september 2026
Omdöme utan inbjudan
I bought the pillow because i suffer of frozen shoulder
I bought the pillow because i suffer of frozen shoulder, a bad one.
The pillow feature is great and comfortable. You can tell straight forward that it worth the money, so don't be shy.
Unfortunately, my frozen shoulder is very bad and i couldn't have any benefit from the pillow, but at my stage i probably need more a miracle than a pillow 🙂
I contacted the customer service for the refund and return, and , as promised, they refund me straight forward and they didn't want the pillow back.
The communication was, fast, clear, kind/polite and great.
I honestly recommend them to everyone wants to give it a go.
Thank you so much again for everything.
Cheers,
Aron
15 augusti 2026
Omdöme utan inbjudan
Brilliant customer service
Wonderful customer service, very helpful and personable to deal with. A genuine Aussie small business that is worthy of your support
1 september 2026
Omdöme utan inbjudan
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