Skylinetaxis Omdömen 

Please do not use this company!
I have had the app for many years and booked it taxi and used card payment this auto takes the payments!! Never had issue in all years I've used it. Now the last two times I've booked the taxi many has argued that I have to pay through a link I have proven the money is pending on my bank and I will never pay a link from a taxi driver.
I had the company call me on both occasions and said they will cancel the pending and I have to pay the link.
What is the point in using the app then?
Why do they have an app to book and pay via card. Do not trust them or there drivers

I do not recommend, worst service, lying employees!! you can't trust them!!!

Last evening I had a really bad experience with skyline.
Being a regular user I have the app tried 3 times to book a journey but failed because no drivers would accept the fare.
Rang the office and booked and the driver went to the wrong place. Eventually arrived and the driver was not happy and constantly moaning about not realising where the fare was to. When we arrived he demanded cash I usually use the app and card payment so offered a card and felt like I was in the wrong and committing some fraud by offering to pay by card.
Very disappointed my family use skyline regularly but will be looking at alternatives from now on

I took a taxi into Northampton from a local hotel. When I got back home on the Sunday I checked my accounts and the cost of the trip had been charged four times leaving me nearly £60 out of pocket.
I rang up and was told to contact accounts during business hours, I called on Monday morning and was told to email my details. I have not had an acknowledgment or a response. I always try to give local companies my business rather than use big companies like Uber, what a mistake that was !

Booked a Taxi using the app and paid then the driver ring me and says he wants £15 more to do the pick up, this company needs to have its taxi license removed asap. license

Never trust can’t even understand simple instructions the call centre is in another country don’t understand addresses or speak English properly.phone gets put down use another company

Never trust Skyline. They seem to be just a broker for independent taxis. They let me down on the holiday pickup on a pre booked run and refused to come to the express pickup at Luton on return. We had five young children with us. On complaining was contacted by the rudest customer services woman ever. AVOID.

Advance booking for pick up from Milton Keynes bowl was a no-show. Waited over 2 hours til early hours of the morning before eventually getting a different taxi. Constantly phoned up but was hung up on several times and also kept being told ‘ten minutes’ and that they were busy. Yes it was busy that’s why we pre -booked. Putting women’s lives in danger.

Pre-booked taxi for Heathrow Airport T5 for 09.40am, driver rocked up at 10
00am after I called chasing where they are, tracker had him parked up for last 30 mins. After 2 chaser calls was told on his way. Journey to Heathrow uneventful apart from few occasions on M25 driver thought he was a boy racer. Return pre-booked taxi for 20 July 2024 home have had no pre-alert notification car would be waiting on my arrival. Prior to my departure sent several WhatsApp messages, all read no reply saying if have car or not.
On arrival into Heathrow called taxi operator, abruptly told me car will be there. Driver called me saying waiting, didn't sound very Customer Service friendly, just "I'm here to pick you up, I'm waiting" My office have corporate account with taxi company. You can guess my feedback to my procurement team. Not sure would use them for a supermarket run. Never use again

Booked a cab from Stamford, Lincs to Stansted airport. Pick up 06.45. We arrived at Luton airport at 08.30. I'd did ask the driver about this error. He became argumentative. We got to Stansted around 09.40. Just over an hour later at check in, Ib as told I was too late. I then booked and paid for a flight to Verona. In all I got to my destination Venice at 22.50. My flight to Verona was late taking off. This lead me to getting a taxi to Venice over 100 km away.

I paid my Skyline driver at the onset of our journey. When I booked my trip with him he told me the price.Its £ 120.00. I'll charge you £ 105. The drop off feels is an additional
£ 5. 00. In total at the beginning I gave him an envelope with £ 130.00. That is a £ 20.00 tip for awful service. This individual caused a domino effect, which caused me to get very late in arriving to Venice, my destination. Additionally such sub standard service caused me much more financially.

As a H.M. Forces veteran I'm very upset. I've been using Skyline and their previous firm for nearly 15 yrs.

Never was an apology or explanation offered to me. Nor was a refund offered to me.

This occured 20.06.24.

Being a veteran I am well linked to all sorts of folk. As such I would never recommend anyone to use this company.

9 July afternoon 3:15 pm right outside the school a Skyline Taxi took over the whole of the pavement, did not the driver once think how women would push their buggies across or how elderly would be to walk, how do these drivers get licenses 👎🏼 the Taxi number was AK17 VDZ I do have a picture of this event.

Used the online booking system and paid via Apple Pay but driver called and told me he was to far away and the taxi was cancelled when I rang to see what they was going to do as they have taken My money and now I have no taxi the lady was rude didn’t offer any help and hung up to phone will not be using this service again.

The driver put my life in danger after I requested to take a different route (my usual route) because the route he intended to take was longer. He became visibly annoyed that I, a woman, was providing directions. When I pointed out that his attitude was unacceptable, he told me to “shut my mouth,” stopped in the middle of a busy road, and threatened to eject me if I continued to speak. His aggression made me fear he might physically harm me. I begged him to drop me off at the nearest safe location. When I left, he still charged my card. I was shaken and distressed by the incident. A simple request for an alternative route turned into aggression and verbal abuse; I believe this would not have happened if I were a man. It seems he comes from a background where women are not allowed to speak up.

I have lodged a complaint and will be reporting him to Milton Keynes Council after obtaining a police report number. This behaviour was completely unjustified, and the level of anger over something so minor was terrifying. If you value your safety, especially as a woman, I urge you not to use this company; they do not seem to vet their drivers properly.

There is no genuine customer service in Skyline; they do not value their customers. After a decade and a half of using their services, I will never use them again.

Prebooked taxi day before for 05:45, however, no driver turned up even though I received a dispatch text, the operator then lied and said no driver had been assigned to the job. I had to chase for a taxi driver to pick me up eventually at 06:02 so I would not be late for a trian.
Then the new driver, who did his best, complained about not having the correct chage for a £20 and that I was making his life hard as a result.
Overall, terrible service experienced throughout. I would have missed my train if, I the customer, did not chase up the taxi company for a new driver.

I will try another service in future.

For eight years, Skyline Taxis (now speedline) were my go-to for reliable transportation. Sadly, that reliability seems to have vanished over the last couple of years. My recent experiences have been a series of disappointments.

The most frustrating aspect is the lack of verification during pickups. Drivers simply haven't been confirming passenger names, leading to them picking up the wrong person. This not only delays my journey leaving me to wait yet again for another taxi but raises concerns about passenger safety.

To add insult to injury, some drivers have loud phone conversations throughout the ride, making for an unpleasant and an unprofessional experience. Additionally, requesting a specific route has sometimes resulted in pushback from drivers.

Cash transactions have become another point of contention. On a couple of occasions, drivers haven't had enough change and expected me to cover the shortfall. This adds financial stress to an already frustrating situation.

Perhaps most concerning is the tactic of taking unnecessarily long routes. I've even had a driver try to justify a detour with a flippant "What's the big deal its only a pound more" This raises serious doubts about Speedline's commitment to fair pricing and customer satisfaction.

As a young woman, these experiences leave me feeling unsafe. The unprofessional behavior and disregard for basic passenger needs have eroded my trust in Skyline. Sadly, I can no longer recommend their services which is a shame because their are a couple (and I literally mean a couple) of decent drivers which are let down by the rest.

Birmingham airport pick up at 3am. Our flight was delayed then the bus was 20 mins late to unload us from the plane.
Our driver Faisal called a few times to check we were enroute and when we met him we were about 45 minutes late but he stayed patient and helpful.
Faisal was extremely pleasant despite the very early hour and the rain!
I would highly recommend Skyline if Faisal is anything to go by

I will never book Skyline taxis again! 1 week ago I booked and prepaid for a taxi from Milton Keynes hotel to the train station today and it still hadn't arrived 15 mins after it was supposed to arrive. Several calls later, speaking to different people none of whom knew what happened another taxi was sent which arrived 30 mins after the planned time. Unfortunately I missed the train to London which was planned to arrive in time for me to get the Eurostar from Euston. When I asked to speak to the manager I was put on hold twice for so long I gave up waiting. They then assured me the manager would call me back in 2 mins which he still hasn't. Simply the most frustrating experience I have had ever with a taxi company.

Yep same as most of the other reviews. I booked a taxi that said it was 4 mins away. 12 mins later it said it had not moved so cancelled it and booked another service. Skyline then charged £3.75 for cancelling a taxi that did not turn up.

Several times I book a taxi, the app would say my taxi is 2mins away, but I'll end up waiting for 10mins for the cab to arrive. Don't know if it's the incompetency of the app or the drivers.

I booked a taxi for 19:20 on and the taxi arrived at 19:10 before the time. He canceled the booking. Charged 3.70 and told the company I didn't show up.

I booked the taxi for 19:20. Not 19:10. You can't arrive early and charge customers and say it's a " no show ". I used to spend 400£ a month on their service. But never again. I'll now start using a different company.