skullcrushercoffee Omdömen 

Honestly the most appalling customer service I have ever come across.

My partner ordered some coffee from them and unbeknown to him they had signed him up for a subscription. This subscription is not managed on the normal account area on the website as you would expect it is a different site and login completely.
He tried to cancel it 3 times to no avail and was told if he couldn’t access his account then there was nothing he could do.
When I emailed to complain the replied with one sentence saying it is now cancelled but with no response to me request for a refund and we are close to £100 out of pocket for 3 bags of coffee.

DO NOT USE THIS COMPANY, if you have any issues at all they will not respond.

Really bad customer service , trying to cancel subscription and they don't reply for weeks ,and when they do reply it's a delaying spurious reply that means you have to mail back , and then no reply , avoid this company !! Coffee is poor quality also , over roasted , burnt taste , not impressed

Ordered well over a month ago still haven’t had the original order and they’re trying to charge me for the second.

I received a notification to state that my order was delivered (from memory stated it was handed to me)

I’ve messaged continuously with no valid response. They admitted that the item was out of stock so wasn’t sent and that the order was on route - this was weeks ago with not a single reply from further contact attempts.

DO NOT use this company

Do not use.
Paid for items to be delivered within 2 working days. They never arrived. Contacted them, they replied with items not in stock. Customer service terribly. I asked to cancel and have refund. Still waiting for refund.
I'm not holding out much hope for a refund. Think I've been robbed. Do not use. Been waiting days for refund.

Took just over a week to arrive, I emailed customer services for an update and they responded fast and said it will be despatched soon. Took 4 days for it to be despatched. I suspect they didn't have it in stock . I wouldn't of minded the wait if they had stated that there might be a delay in the delivery. It's almost impossible to mange/ change your subscription as there's no clear way to do so the links they send in the emails don't work. It's a shame as the coffee is really good it's just a pitty that there website and postage is really bad.

I thought I'd give their CBD style of coffee a try, this company is based in Qld, and I guess I should have been aware of different state laws regarding international trade & CBD, but since there was nothing mentioned on the website, and they stated they deliver to all states, I went ahead. The product got stopped at customs and returned to sender, so I did receive an email stating a product replacement could be made. The replacement never arrived.
Despite marking 'No' to the subscription offer when ordering, I did add a first buyer's coupon in checkout, to gain a discount (a coupon offered just prior to checkout), apparently that coupon discount also applied a subscription agreement, that was not mentioned.
Follow up emails trying to chase up the order, alerted me to the subscription, and I was told I could not opt out until 3 orders had been processed. No mention of this on their website, and even the advertising emails they sent afterwards, state the subscription can be cancelled at anytime from your account.
Trying to click on 'legal' at the bottom of their site to see if the information was contained there, did not work, their link simply redirects people back to the home page.
Follow up emails regarding the subscription went unanswered.
Fortunately I paid through Paypal, and the amount was refunded with no contest well within the 20 days.

tldr; forced subscription, item not delivered, stopped responding to emails, Paypal dispute opened = money returned.

Order goods, and still waiting. Chased them and got an automated reply exactly the same as my friend, also replied with American English spelling so it’s just a system reply, so there is no one actually getting back. Told my order was being processed, but when? I’m giving them until Monday afternoon and then I’m going to chase my bank for the return of the funds. Nice coffee but they simply haven’t got any customer service. Also the lead time on the goods to buy just now keeps going back. Customer service is everything.

Ordered the cbd coffee, waited 5 weeks and then I had to follow up. They said it will be coming through customs in the next week. Waited another 2 weeks, no update so I emailed again for them to tell me they couldn't get it through customs....... do sell a product you don't have! I asked for a refund on the 20th of October, they said it will take 7 days... currently 15th of November, no refund and I have had to chase them again.
Waste of time and money. They need to have their site taken down.

Paid for fast delivery on 06/11/2024 which is 1-3 days delivery, it is now 14/11/2024 and I haven't even had an update on where my order is. Absolutely awful customer service as whenever i Email i get the same copied response every time. DONT GIVE THESE PEOPLE YOUR MONEY.

Ordered a hoodie and coffee on the 31st October , a few days pass and no updates on when it’s being shipped out , I email them they eventually get back saying one of the items was out of stock so it will be shipped end of the week ( thanks for telling me sooner ) gets to the end of the week no update so I email again, keep getting fobbed off still not dispatched and no tracking ,hopefully PayPal can help me ?, they will happily post on social media ( and delete back comments ) but can’t ship out orders ? , wish I read here first

Update - put in a PayPal claim and they sided with me so I got my £50 back , terrible customer service

Ordered on the 1st kept getting fobbed off with there's problems in the warehouse no communication and piss poor customer service... Quick enough to cancel my order though when I asked.

DO NOT BUY

Taken money for a subscription i have not set up, cannot cancel and will have to report to paypal and bank on Monday.

Subpar product. No way to cancel subscription as no option on website. Manage subscription button hidden on first email takes you to a broken page. Generic response to email with instruction that do not work

Will take sales for destinations they aren't able to sell their product in. Yes CBD is legal where I am. Took them well over a month just to inform me they couldn't provide. This was after several emails giving me the usual busy sales low stock rubbish.

Is now going on another month of me waiting for "their accounts department to process the refund".

Terrible company. Service to match!

Just ordered my third lot of coffee, ordered ground coffee instead of beans, emailed and got a prompt response and just had to pay the postage for an exchange. Coffee is fantastic, strong and needs no sugar or milk just strong great tasting black coffee.

It's been 6 weeks since I ordered from them no delivery. First email said stuck at customs, then they say backlogged with orders. They are a bunch of scammers.

I ordered coffee from this site almost a month ago. I still haven't received my order and no one is responding to my request for a refund. On my first email I received some information about lack of some products,some delays with their transport. Absolutely garbage. Apparently people can’t cancel their subscriptions. Be careful people. On their website you can’t find any abn, acn number. No address, no phone contact.

Do not buy from these people I have lost my money and they promised to refund me as they sold Nootropic coffee but had no stock so they did 3 refunds trough Paypall and all 3 failed do not waste your time and money Order #2767 I opened a case trough Paypall and this company had insufficient funds to process a refund and Paypall had to give me a voucher to use instead BE WARNED

An absolutely disgraceful company, initially I ordered a 350gr coffee beans but they delivered ground ! I sent them an email 3 weeks ago and still no response. I messaged them on Facebook and now they have blocked me. I did some research on this Skull crusher company and it’s owned by a father and son named Gerard and Joshua McAllister, after more research I found that they have had approximately 5 companies which have been dissolved! After trying to return my order for beans I was sent another 350gr bag of ground coffee on subscription which I never authorised and they have taken £15 out of my account again not authorised I went to my bank and changed my card details so they cannot do this again…This company is an absolute SCAM. Please don’t buy from them.

Much the same experience as has been echoed by everyone else. First time customer this month, I came to Skull Crusher from a rival for their Nootropic coffee, the order took 3 weeks to arrive due to a supply chain issue. Zero empathy from 'customer service' when they did eventually reply. I've just logged on to try and push my subscription back a week as the order was so delayed I still have some left and I can't even get into my management page to manage my subscription. Have emailed but I'm not holding my breath.