skullcrushercoffee Omdömen 

I have purchased from Skull Crusher several times with no issues. Clearly that’s only because there were no issues. When there are issues, their customer service is none existent. I had a subscription for their Nootropic coffee, I was lured into this on the promise of a free mug every third order and one with the first order. I got the mug with the first order no problem. We get to the third order and no mug, so I email their customer service to ask where the mug is. Their ludicrous and only response from a most unhelpful woman named Amanda, who appears totally clueless about a) responding to emails and b) grasping the concept of a subscription because she advised me that I didn’t receive my mug as I hadn’t added it to my cart??? I tried to explain to her on several occasions now with zero response, that there was no cart to add the mug to as this is a subscription that automatically arrives each month. Having emailed several times, I happened to mentioned that, as my custom was clearly of no importance to them, maybe I should consider cancelling my subscription…next thing I get, having been repeatedly ignored up to this point, is an email confirming the cancellation of my subscription…which I hadn’t requested I had merely suggested that I might. More unanswered emails have lead me to leaving this review, slightly inspired following reading a similar review over Skull Crusher coffee’s seeming reluctance to part with mugs that are part of the deal! Out of frustration, and on principle I have mentioned trading standards to them as they are clearly using false advertising and are not meeting their obligations.

I used to buy clothes from the sister company and coffee before they split! I just reordered the nootropic blend I ordered it Friday afternoon and it was delivered by 11am today (Monday) coffee isn’t terrible and packs a kick would recommend!

I placed an order (as I have done many times before) based on the "free mug offer. " I'd broken my fave mug, so ordered to replace it. Post check out, I was presented with a "special offer" I could add an extra mug, for free, which of course I did. Upon arrival, all I received was the extra mug - not the one I actually wanted. I tried contacting via email x2 and on Instagram - got ignored. Then after a 3rd email, I got a reply to say I was only entitled to 1 per order!? However, their misleading sales processes encouraged me to add another. I replied, asking how we resolve it, so I could get the mug I actually wanted. But, suprise suprise - ignored. I won't be buying anything from skullcrusher again.

It is an absolute scam. I ordered an overpriced coffee, but it never arrived. I reached out multiple times via email, hoping for a resolution, but I was completely ignored. There was no update, no refund, and no attempt to make things right. Their so-called customer service is a joke, they clearly don’t care about their customers at all. Save your money and avoid this company at all costs!

Scam, they’ve stolen my money. Paid for a product they didn’t send. Won’t respond to emails

Absolutely gobsmacked by the negative reviews?!? I’ve been buying from them for 2 years or more and have NEVER had an issue.
The coffee is awesome!!

Customer service under 0. Seriously.
my last order hasn’t been delivered to my address. I contacted customer service straight away that my coffee is not at my address and if they can help. Nothing, no answer. After week I send another email and no response at all. I don’t have my coffee, I lost money and no communication ( it’s been 3 weeks). I’m more disappointed with this approach then that my order hasn’t been delivered to me.

Company is a SCAM. I ordered coffee on December 1.
Nothing arrived.
I got a subscription but I cancelled it and yet they still charged me again Jan 1 for part of my or amd sent that out.

I requested multiple times to cancel my order yet no one would respond.

I have now paid $180 for a 500g bag of coffee that took 3 months to arrive

Will send my request to ACCC for investigation

I wish I could rate 0 stars. Purchased in November last year .. now in march and still waiting to receive order. Emailed multiple times with same automated response saying 1 more week and back orders yet still saying available online. Eventually asked for a refund and then stopped getting any replies. Submit a bank dispute with my bank and got my money back. Absolute disgrace of a business wish I read reviews before hand and I would recommend they read the reviews as they should shut shop.

I was a monthly subscriber & every Christmas I always purchased hoodies, cups etc but no longer. I had need to contact customer service about my subscription as it should come with a free mug which I did not receive with my order. but after 2 weeks I had not had a reply. I contacted them again via email & via Facebook chat but still nothing.
I had cancelled my subscription & am unlikely to resubscribe.
As of today still no reply to my complaint either via email, social network or here.

After messing them about some coffee I was interested in and wanted to know a little more before buying. They read my message but never replied! I really wanted to try it so just brought some anyway. NEVER arrived but they did charge me for it! When I contacted them to find out what was going on they never replied. Had to do a charge back in the end. What a shame!!! I would not recommend these guys

Mediocre coffee cleverly marketed. Customer service is non-existent, tried contacting via email several times about a faulty product and never got a reply. Have now cancelled my subscription, (which is made deliberately difficult to do) and will be highly unlikely to use this brand again. Disappointing to say the least

Nice coffee, garbage website. Cannot manage subscription by logging into your account via the main part of the site. You have to go via a link that was emailed when you setup a subscription. Trying to login to your account/access the subscription link on a mobile device is very glitchy too.

I’ve never known a company where the customer service is so bad. I recently subscribed as the coffee is really nice but I can’t even manage the subscription online. I don’t know how much it costs even!Going to be looking elsewhere as they obviously don’t want my custom👎👎👎👎👎👎👎

It seems I should have read these reviews before buying off you. All be it my first order was accidentally ordered to be delivered to my old address (didnt realise until late and my fault), I have messaged god knows how many times to explain. package got accepted back to Skull Coffee and while i did have the odd response from them and a promise my coffee will be dispatched back out, i gave up and keep requesting a refund which surprise surprise no one is contacting me about and i still havent got a response/reply. .

Disgusting customer support.
First delivery took months ordered in November, received last week mid January, no follow up from company. Every time I emailed I received the same automated B's statement saying ingredients were delayed be in next week.... Months later. I have them another chance and ordered 3 bags ( due to the previous delays). They linked me to a ongoing resupply that I didn't request...9 bags turned up together months in delay and debited me for each one. Who would order an ongoing order that doesn't arrive!! Stung over $400 and I couldn't access there website to cancel I emailed multiple times to fix it. They cancelled the 4th shipment and didn't even bother to respond to me to let me know. Absolutely disgraceful company which is a shame as I like their coffee

I had previously ordered from skull crusher in 2020 during the pandemic and would you believe, couldn't fault them.

Now though, turns out they're an absolute joke.

Placed my order, paid for my order, heard nothing for 3 weeks. Chased them up, received an email saying they have a back log and they're sorry they'll send my order out priority before the end of the day.....

Week later still nothing, email again, this time I get told one of the items is out of stock. Well it wasn't when I ordered it weeks ago.... told them I want to complain, next day, without a response half of my order is dispatched bar the out of stock item.

Another 3 weeks go by still nothing on the item that wasn't in stock, but website showing available. Contacted again to get the same response about sending it priority today... and yes, I believed them again. Whoops.

Another week and still nothing... so this time I emailed saying I want a refund for that item because they haven't fulfilled their part of the contract entered between us when I paid for the item as per consumer rights act 2015....

This was ignored.

2 days later I emailed again saying I will take further action should they not refund me... still no response. So Another 1 days later I told them I'd be starting proceedings for an alternative dispute resolution, and I kid you not, withing an hour from that email sending my item was dispatched.

STAY AWAY FROM THEM.

Not only this, the coffee is just disgusting, making it that strong for the sake of it, and it tastes awful. Not to mention the weird ones they do, they sent me samples of the CBD and Nootropic one... tastes like chemicals. I can't believe they're still trading.

Great coffee and it tastes awesome. I have order lots of bags in the past and never any issues.

People complaining are from delays around Black Friday and Christmas which is understandable. They are just impatient. I saw a post about them having around 10x the orders they normally have due to Black Friday which caused some delays.

Customer service might be slow responding but they still fix the issue and will fast track your order if you ask.

I ordered last week and received it within 3 days. So looks like they are back on track.

I'm with everyone else it seems. Absolutely shocking customer service, paid for priority shipping, after two unanswered emails and 9 days my order finally arrived today. I will attempt to get a refund on my postage but I've got a feeling ill just keep being ignored.

If I could give no stars I would. Do not order from this company. They’ll take your money and never ship the items. I’ve just filed a fraudulent transaction complaint with my bank. Nothing sent after an order 6 days ago