Very disappointed in the eye cream I purchased 3 weeks ago. It wasn’t cheap at £70 for 15ml so it was a little birthday treat for myself. However, after using it “sparingly”on both eyes it’s completel... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... Se mer
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Se mer
Företaget har svarat
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Kontaktuppgifter
London, Storbritannien
- store@skinrocks.com
- skinrocks.com
3,6
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Skin Rocks
Hi Janet, thank you! We truly appreciate your feedback.
Jodie - Team SR
Excellent service.
5 april 2023
Svar från Skin Rocks
Hi Casey, well this is wonderful! Thank you so much for taking the time to leave a review.
Jodie - Team SR
Disillusioned and Let Down.
My wife is an avid fan of Caroline and is alway looking at her FREAKS site so I had no hesitation to order the new kit on the 11th April for her birthday. We went away to celebrate expecting to be able to surprise my wife with her gift. When we came back, no parcel from Skin Rocks has been delivered but the £185.00 has been taken out of my account.
I have contacted the site with no response.
Credibility lost
7 april 2023
Omdöme utan inbjudan
Svar från Skin Rocks
Hello Derek,
Unfortunately we are unable to see any contact from you and we would like to make this right. Please could you kindly email us at store@carolinehirons.com?
Team CH
Really enjoying products and app
5 april 2023
Svar från Skin Rocks
Hi! We're so glad to hear this, thank you so much for taking the time to let us know.
Jodie - Team SR
Great product
I bought the retinoid 1…great packaging, delivery was extremely quick & the product was easy to use / had useful instructions. I specifically loved the amount of product size you should use on the top of the lid - why has no-one thought of this before?
5 april 2023
Svar från Skin Rocks
Hello Liz, we're so happy to hear that you are loving Retinoid 1 and the information provided around this product!
Jodie - Team SR
Excellent service
5 april 2023
Svar från Skin Rocks
Hi Sally, we're so grateful to hear that, thank you!
Jodie - Team SR
Svar från Skin Rocks
Hi Paula,
Thank you so much, we're very happy to hear that!
Jodie - Team SR
Great products and delivery is timely.
30 mars 2023
Svar från Skin Rocks
Thank you for taking the time to leave us a 5 star review Kim! Lucy, Skin Rocks Team.
Svar från Skin Rocks
Great to hear your experience shopping with Skin Rocks is worthy of a 5 star review Jenny! Lucy, Skin Rocks Team.
Svar från Skin Rocks
Great to hear your experience shopping with Skin Rocks is worthy of a 5 star review Catherine-Anne! Lucy, Skin Rocks Team.
Brilliant service
Brilliant service, fast delivery and the support oil is amazing. Very happy and will be shopping with skinrocks again
29 mars 2023
Svar från Skin Rocks
Wonderful to hear your skin is finding the Support Oil amazing Louise, its my hero product right now! Lucy, Skin Rocks Team.
Excellent
Excellent, fast processing and delivery. Great communication regarding delivery as to when/signature requirements, etc
Would not hesitate to order from Skin Rocks again.
29 mars 2023
Svar från Skin Rocks
Thank you Mary, your 5 star review is wonderful to read! We hope you LOVE your incredible order of Skin Rocks product range. Lucy, Skin Rocks Team.
Svar från Skin Rocks
Thank you for your positive feedback, we hope you love your moisturiser! Lucy, Skin Rocks Team.
Svar från Skin Rocks
Thank you for your great feedback Magdalena, your continued support means so much. Lucy, Skin Rocks Team.
Communication was excellent
Communication was excellent. Shipping was fast. Will order again.
27 mars 2023
Svar från Skin Rocks
Great to hear your experience shopping with Skin Rocks was worthy of a 5 star review! Lucy, Skin Rocks Team.
Good value and great products.
26 mars 2023
Svar från Skin Rocks
Thank you Kate, your 5 star review means so much to us! Lucy, Skin Rocks Team.
Order was delivered super quick
Order was delivered super quick, within 48 hours. Beautifully packaged and the note from the founder was a lovely touch.
27 mars 2023
Svar från Skin Rocks
Thank you for your lovely feedback Paula, we hope your skin will love your Support Oil! Lucy, Skin Rocks Team.
Really lovely product
Really lovely product. Not sure it's worth £60 and one pump is arguably not enough, otherwise I feel like I'm pulling at my skin. Lovely to use but not sure I'd buy it again at that price point.
26 mars 2023
Svar från Skin Rocks
Hello Anna, thank you for your honest feedback. What works for one skin may not work for another and this experience is completely subjective. Of course we want you to fall in love with our products but if you decide the Support Oil isn't for you, perhaps you'll fall for another Skin Rocks product 💙 Lucy, Skin Rocks Team.
Easy to order online
Easy to order online
Quick and efficient delivery. Excellent product which works.
26 mars 2023
Svar från Skin Rocks
Thank you so much for your excellent feedback, so happy to hear your skin is enjoying Retinoid 2! Lucy, Skin Rocks Team.
Svar från Skin Rocks
So happy to read you are enjoying your Support Oil and Fragrance Free Moisturiser 💚💜 Lucy, Skin Rocks Team.
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