Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Buongiorno vorrei chiedere che io non mai fatto parte del vostro sito e mi permetto di chiedere il mio rimborso di 35.40 centesimi prelevato sulla mia carta senza autorizzazione e vorrei essere rimborsato con urgenza grazie mille per la vostra disponibilità ok se no mi rivolgo al polizia postale per una denuncia ok questo è il numero del pagamento n. 611855 ok grazie mille
This company does not honor orders online nor do they respond to calls or emails. I have never experienced such horrible customer service ever!!!!!!!!!
I am a longtime user of Obagi Clenziderm Benzoyl Peroxide. I started ordering this product from Skin Elite during a time where it was hard to find this particular product at the end of 2021 and beginning of 2022. They had a discounted price, and I signed up for a subscription to be shipped to me monthly so I would not run out. Recently, they stopped delivering the item without contacting me, and they also cancelled my subscription without explanation. No emails, no text, not a word. On February 7th I contacted them, explaining that I am dependent on this subscription as its for my face, and I asked about the whereabouts. I was contacted by Pam who told me would ship next business day. It did not, I asked again - what happened? Then Pam stated they were changing their subscription services, and they would only honor my current price for one more month. They also tried to add insult to injury by speaking about their right to change, or modify subscription. That is fine I never even knew the issue! But what about the subscription consumers LEGAL right to be notified of a change in a timely manner, the right to prominent and conspicuous notice, and the right to clear, easily understandable terms. When I mentioned these things then Ian who stated he was an Operations Manager told me he would put me on a new subscription but I needed to pay $8.60 more for my monthly subscription as their cost increased. I agreed - I never said at any point prior I had issues with changes - I wanted to be informed so I could make smart decisions. Then the next day I received another email this time from Kelly. Kelly backtracked and stated they could not put me on a new subscription, said I could sign up again myself, basically want me to pay full price, and gave a $5 for my next order. Ha - you got to be kidding me, $5.00? This went on from February 7th to February 23rd. I emailed back, I asked them why did they state in writing they would resubscribe me for $8.60 more, and then send me an email that went back on that. This time they chose to ignore me. In the meantime, I ordered from a different company as it's been almost a month, nothing is resolved, and there is no hope it will be. The product I ordered from a different company had a slight burn/tingle to it as it did when I first started using the product. I thought I had become immune to that feeling as I did not get this burn/tingle with the Skin Elite Product. Now I wonder about the quality, and what they were sending me at this discounted price. Poor customer service, rude, questionable products.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
