If I could rate it 0 stars, I would. Very disappointing experience. My order was returned to the sender after “three delivery attempts,” but I was never notified or contacted which is NOT THE... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Min datter på 10 er nybegynder og skulle købe sit andet skateboard. Vi fik super service og mega gode ideer, til at udvikle hendes skating. Top professionel og personlig betjening👍 Vi er helt vilde... Se mer
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Poor customer service and very disappointing delivery term. Ordered on 15JUN and still undelivered as on 19JUN (items have not reached Poland, even). The first and the last order placed. Not recomme... Se mer
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They deliver with GLS avoid at all costs. If you can get what you want anywhere else do it because GLS are the worst delivery company to ever exist. From damaged good to delayed parcels with no explan... Se mer
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Företagsinformation
Om SkatePro
Skrivet av företaget
SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
Kontaktuppgifter
2,6
Dålig
252 omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
0 stars experience
If I could rate it 0 stars, I would.
Very disappointing experience. My order was returned to the sender after “three delivery attempts,” but I was never notified or contacted which is NOT THE ISSUE of GLS but the sender (Skatepro) that stated the customer doesn’t have to be contacted upon delivery. After I told them about the situation, they sent a very cheeky response, completely unprofessional.
I clearly stated that I wanted the skates to be resent when delivered back to them, not refunded. However, after just two hours without replying to an email, I was automatically issued store credit instead.
Now I’m left with a voucher, while the skates I originally ordered are no longer available. Shameful.
1 april 2026
Omdöme utan inbjudan
Svar från SkatePro
Hi, thanks for your review.
We're really sorry to hear you've had such a bad experience!
We can see that there have been delivery issues and the order was returned back to our warehouse. Unfortunately, customer service is not notified of returns, they are handled as normal returns which has caused the disconnect since you have not been notified about this either.
We completely understand this is a frustrating situation and apologize for any inconveniences this has caused!
We have processed your full refund and you should have the amount available soon.
Once again, we are sorry for the issues that came with your order! / Your SkatePro team
Bedste udvalg og fed betjening👍
Min datter på 10 er nybegynder og skulle købe sit andet skateboard. Vi fik super service og mega gode ideer, til at udvikle hendes skating.
Top professionel og personlig betjening👍 Vi er helt vilde med Skatepro!!! De har det bedste udvalg og medarbejdere.
16 mars 2026
Omdöme utan inbjudan
Svar från SkatePro
Hej, tak for din tilbagemelding.
Vi er rigtig glade for at høre, at du er så tilfreds med vores service! :)
Tak for at dele din oplevelse / Dit SkatePro-team
quick, easy international purchase
online purchase was easy, and came quickly, despite being international. Didn't care for the extra tariff charge, but that is out of their control
13 januari 2026
Omdöme utan inbjudan
Svar från SkatePro
Thanks for the great review. We are happy to to hear that it was easy and the delivery was fast even though the purchase was international// Skatepro
Délai plus long que prévu
Délai plus long que prévu! Roue dévissé, grip très très mal découpé finition tres mauvaise . Made in china
22 december 2025
Omdöme utan inbjudan
Déçu !!!
J'ai passé une commande chez Skatepro le 17/12/25. Commande de deux pneus Éclat créature en 2.40
Commande reçu très rapidement et je dois dire qu'ils sont très réactif. Malheureusement, après la réception je m'aperçois que dans le carton,j'ai deux pneus qui ne se ressemblent pas. Un éclat créature en 2.40 donc nickel, mais l'autre est un éclat mirage en 2.35🤔 de plus les pneus n'ont même pas d'étiquette,code barre, ou autres. À nu dans le carton . Bref, une belle déception, c'est bien d'aller vite mais c'est mieux quand c'est bien fait. Une commande bâclé.... dommage. J'espère juste que Skatepro, trouveras une solution à ce problème.
17 december 2025
Omdöme utan inbjudan
Svar från SkatePro
Bonjour. Merci de nous avoir fourni les informations nécessaires.
Nous vous présentons nos excuses pour la situation. Nous vous avons contacté par e-mail afin de trouver une solution avec vous et attendons votre réponse avec impatience. Cordialement, Votre équipe SkatePro
Pas de réponse concernant ma commande...
8 december 2025
Omdöme utan inbjudan
Svar från SkatePro
Merci pour votre avis. Nous aimerions vous aider, mais nous n'avons reçu aucune réponse de votre part avec les informations nécessaires pour vérifier votre commande. Veuillez nous contacter en indiquant votre nom, prénom ou numéro de commande, et nous nous ferons un plaisir de vous expliquer la situation. / SkatePro Team
I’m from Canada.I’ve never been to this…
I’m from Canada.I’ve never been to this shop, but I have bought many parts ( online)to build BMX bikes for myself and my friends. Skatepro has given me very good prices and a wide range of items I need ( fast shipping)
2 december 2025
Omdöme utan inbjudan
Svar från SkatePro
Thanks for the great review. We are so happy to hear that you are satisfied with us, even though there is a big distance between us// Your Skatepro Team
They deliver with GLS avoid at all…
They deliver with GLS avoid at all costs. If you can get what you want anywhere else do it because GLS are the worst delivery company to ever exist. From damaged good to delayed parcels with no explanation. Customer service is non existent with GLS. Sometimes you might not even get your parcel with GLS and have to collect it yourself. They say they make deliveries when they haven’t even attempted too as seen in many cctvs and ring doorbells.
13 oktober 2025
Omdöme utan inbjudan
Svar från SkatePro
Hi, thank you for your feedback!
We're sorry to hear there have been previous problems with GLS. We have checked your order and the tracking doesn't indicate any issues. The expected delivery is until October 15th.
If you have any questions or problems, please reach out to our customer service!
Also, just to let you know, you are rating SkatePro here, not GLS :)
Thanks! / Your SkatePro team
Achat d’une trottinette moins d’un mois…
Achat d’une trottinette moins d’un mois après l’écrou s’enlève. Je contacte le Sav il a fallut 8 jours par mail par plusieurs échanges pour m’envoyer un lien ou je peux commander l’axe + écrou pour 3€ de matériel et 7€ de frais de port. Je fais part qu elle a moins d’un mois et que quand même je ne trouve ça pas normal la réponse de l’entreprise il faut resserrer les écrous toute les deux utilisations. Je suis déçue d’avoir dépenser 212 €
21 juli 2025
Omdöme utan inbjudan
Svar från SkatePro
Merci d'avoir pris le temps de laisser cet avis. Nous sommes désolés d'apprendre que vous n'êtes pas satisfait de notre réponse précédente. Les axes et les écrous de blocage ne sont pas couverts par la garantie. Ces composants ont tendance à être remplacés assez souvent, en particulier s'ils n'ont pas été bien serrés avant l'utilisation, car ils ont tendance à se desserrer facilement et peuvent facilement se perdre en cours de route. Comme indiqué sur le site web, il est recommandé de vérifier que tout est bien serré avant d'utiliser la trottinette. Nous avons décidé de vous envoyer ces pièces de rechange gratuitement, en signe de bonne volonté, et non à la suite d'une réclamation approuvée. Nous restons à votre disposition si vous avez d'autres remarques ou réclamations.
/L'équipe SkatePro
SkatePro Lied About My Return Claim & Violated EU Law – Avoid at All Costs!
I’ve been fighting with SkatePro for over 14 days just to get them to acknowledge a defective hub—only to be met with delays, false promises, and outright lies. They’ve broken their own policies and ignored EU consumer law, leaving me no choice but to warn others.
1. SkatePro Lied Straight to My Face
August 5 & 7: Their customer service claimed they contacted GSport about my defective hub.
August 8: They backtracked, calling it a "misunderstanding"—admitting they never contacted GSport at all.
GSport confirmed this. Their warranty team told me SkatePro never reached out, despite their claims.
Their website says claims are resolved in "a few business days."
I sent video proof of the defect on August 1.
12 days later, they still hadn’t even approved a return.
2. My Hub Was Defective—SkatePro Did Nothing
The GSport Roloway Hub arrived with a clear manufacturing defect
GSport’s own team confirmed it was faulty after troubleshooting with me.
But SkatePro lied about contacting them and hid behind their supplier, even though EU law says the retailer MUST handle return claims—not pass the buck.
3. They Ignored My Rights & My Demand
Under EU Consumer Law, SkatePro had to resolve this quickly. Instead:
No return label.
No refund.
No response to my final demand on August 12.
4. My Warning to You
Don’t trust SkatePro with returns claims for defective items. They’ll lie and stall until you give up.
Buy from reputable shops like Source BMX or Dan’s Comp instead—they actually help customers.
DO NOT RISK IT. THEY WILL WASTE YOUR TIME AND MONEY.
7 augusti 2025
Omdöme utan inbjudan
Svar från SkatePro
Thank you for the time you took writing our review.
To clarify — we cannot contact GSport directly, as we did not purchase the hub from them. The correct and only procedure is for us to contact our Danish supplier, who then contacts GSport on our behalf.This is how all brand-related warranty matters are handled, and it ensures we meet both our contractual obligations and warranty responsibilities.
We initiated this process on 5th August, the same day we received your claim details. Once our supplier reviewed the email, they contacted GSport, who confirmed that they had already offered you a driver replacement directly. This is the same resolution we would have been able to provide.
Regarding warranty terms — SkatePro offers a 2-year warranty in line with EU law, which covers manufacturing defects. In this case, both our process and the outcome offered by GSport fell within those terms. We have been available via email throughout and provided the same solution the brand proposed - just today when everything was officially settled.
We understand you are dissatisfied with the solution, and we are sorry for the hassle it created. This does not change the fact that your claim was handled according to protocol, within warranty terms stated on our website.
We are people too, and we genuinely do our best to help our customers while also following the required protocols that ensure all claims are handled fairly and correctly.
// Your SkatePro Team
Good products fast delivery 5/5.
2 augusti 2025
Omdöme utan inbjudan
Service client par email lentissime
Service client par email en anglais lentissime !
5 juni 2025
Omdöme utan inbjudan
Svar från SkatePro
Merci pour vos commentaires. Je m'excuse pour les retards que nous avons connus à certaines périodes. Nous nous efforçons de répondre dans un délai de 2 à 3 jours ouvrables et encourageons les clients à nous contacter par d'autres moyens, tels que le chat ou le téléphone, pour les questions urgentes.
Lenker ist schief
Der Lenker wird nach einer Zeit immer schief egal wie fest und gerade ich ihn dran mache.
Ich habe deshalb nur selten spaß am roller
13 april 2025
Omdöme utan inbjudan
Svar från SkatePro
Es tut uns leid, dass Sie ein Problem mit der Bar haben. :(
Wir werden uns mit Ihnen in Verbindung setzen, um weitere Informationen zu erhalten und Ihnen eine Lösung anzubieten.
/Team SkatePro
Great experience
Ordered Atomic Savor Visor Stereo Ski Helmet so I can use with prescription glasses. I'm in the US, near Boston. Order date Jan 8 evening. Received confirmation expected delivery Jan 13-15. Received helmet Jan 12! It is perfect. Fits great over my glasses out of the box. As far as Skatepro goes, I don't think it could be better. Fantastic price on hard to find helmet, and faster shipping I think than if order was shipped out of NY. I'll shop there again 100%
12 januari 2025
Omdöme utan inbjudan
Svar från SkatePro
This is really cool to hear! Thank you :)
We hope to see you ordering with us again in the future.
//SkatePro Team 🛹🛴🎿❤️
We ordered a scooter for my brother as…
We ordered a scooter for my brother as a Christmas gift, we read more about scooters and realized they’re not the best sport so we returned it using the same untouched packaging and their shipping method for which you have to pay for. The package took 3 weeks to arrive and they deducted 25% from our order due to “signs of usage” on an unused and unopened product. We have yet to recieve a refund too. They also take forever to reply. Then finally when they replied, they took no responsibility and blamed us for damages and sending a couple of scratches that could be rubbed off with rubbing alcohol which again, where not our fault :(. SCAM WEBSITE
11 januari 2025
Omdöme utan inbjudan
Svar från SkatePro
Thanks for your review.
We're sorry for the long handling time on E-mail Corresponces.
Sadly the reply time on e-mails is a bit longer than usual at this time of the year, due to all the christmas orders and returns.
In case of urgency, one can always faster get ahold of us within opening hours on the Live-Chat or by calling us on our Phone.
We believe a mistake was made in the handling of the return, and we evaluated damages on the returned product to be that of use.
Upon further evaluation, we could conclude these are with likelihood damages from the return process, as this would not be how we shipped the product or expect it to be returned.
I can see we have updated you on our e-mail correspondence, and solved the case with a full reimbursement for the order.
Sorry for the issues around the return.
-Your SkatePro Team
My package got lost on the way and…
My package got lost on the way and never got delivered and skatepro took no responsibility whatsoever instead throwing the blame to the mail company. They even told me they would call me or email me with details but never did so. Never order anything from them.
9 januari 2025
Omdöme utan inbjudan
Svar från SkatePro
Thanks for sharing your experience.
It is unfortunate, but it does indeed happen once in a while, that parcels get lost.
I'm afraid I can't comment on your specific case, as you haven't wished to share of your details with us.
Our usual go-to for lost items would be to offer a few solutions, depending on the case and options.
I apologize if it came across, as if we blamed the carrier and didn't take responsibility. We work quite close with our carriers and don't usually care to pass on blame without taking accountability for it.
As you have not shared further details, I am, unfortunately, not able to comment on or offer you any solution, as I can't find your order in our system.
/Your SkatePro Team
Atomic ski helmet great purchase
Very happy with my atomic ski helmet which arrived today (purchased from skate pro as the best price available).Delivery took a week but that was in the time frame advised.
1 december 2024
Omdöme utan inbjudan
Svar från SkatePro
Sounds great! Thanks for sharing :D
We try our best to give a realistic estimate - also within seasons, like Christmas and Black Friday, where the delivery companies are usually under more pressure as general e-commerce is around that time.
/Your SkatePro Team
Rien à redire entre la commande et la…
Rien à redire entre la commande et la livraison delai respecté (2 jours) merci pour votre professionnalisme 👍je recommande ce site
15 november 2024
Omdöme utan inbjudan
A fuir
très bon achat d'une trotinette. malheureusement, SAV nul. incapable de me donner un axe correspondante à la trotinette, achetée chez eux un mois au paravant. 12 échange de méls. 2 échanges téléphoniques. ils me conseillent un axe, que j'achète, qui finalement ne fonctionne pas sur la mienne. refus de remboursement. refus de retour : " c'est vous qui avez acheté" (oui, certes, mais sur votre conseil, de votre matos)
j'ai fini par aller chercher sur une autre trotinette ( D4 ) pour vérifier que l'axe correspond puis refaire la commande la bas.
A fuir.
11 november 2024
Omdöme utan inbjudan
Svar från SkatePro
Nous vous remercions pour le temps que vous avez consacré à votre commentaire. Nous sommes désolés de l'expérience que vous avez vécue et nous aimerions réexaminer l'affaire. Par conséquent, afin d'identifier votre numéro de commande, nous vous contacterons par courrier électronique et nous prendrons le relais. Nous apprécions votre commentaire car nous cherchons constamment à nous améliorer // Your SkatePro Team
J ai commander un bmx pour l…
J ai commander un bmx pour l anniversaire de mon fils . Commande passez le 17 , livraison prévu le 23 . Nous sommes le 30 jour des 11 ans de mon fils , je n ai pas de cadeau à lui offrir. Je suis dégouté. J ai envoyer un mail il y a quelques jours pour savoir où en étais la livraison je n ai eu aucun retour
17 oktober 2024
Omdöme utan inbjudan
Svar från SkatePro
Nous sommes désolés que vous ayez vécu cette expérience. Veuillez contacter notre service clientèle par téléphone au 09 75 12 93 00 ou par e-mail à l'adresse email@skatepro.fr afin que nous puissions trouver une solution pour vous immédiatement.
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