sixthreezero Omdömen 8 650

The owner of the company is a wonderful and helpful. The support staff is terrible. We have called and emailed multiple times about our refund. They were quick to charge us of course but to refund they are not. We talk to agents and they say they will get back to us by the end of the business day. We have sent emails and no one responds. The phone message says to contact by email too and no one responds.

The company is very responsive to any requests and quick to resolve problems. I was sent two trikes of the wrong model. I notified customer support and the correct trikes were sent the next day. The trikes sent in error were picked up at the time of delivery. Good customer support.

Marry was quick to respond and helped me answer my question!
Great customer service :)

(And I love the bike!)))

Sixthreezero is a great company to work with! They made the website so simple to use and had so many options to make the perfect bike for me. Also I had communication with their customer support and that was great as well. Very quick to respond. I will 100% work with this company again!!

I had a great customer experience at six three zero. Above and beyond’ We purchased a Simple Glide etrike and
Our local power company promised a rebate.. When we were denied, Merry at STZ Helped us get certified, And the rebate came through. So grateful 👍

Very genuinely, I think these guys might have of the best customer service team I’ve ever worked with. They’re super responsive and will get back to you ASAP when you shoot them an email for anything. I’m glad I reached out for help with my order. Thank you Rizelle!! :) <3 You’re awesome!

I love my new bike. It's functional and comfortable to ride. I've made many fun memories this past year. I'm forever getting compliments on what a great looking bike I have. I love the color combination.

It does the job but isn't the best phone holder. I have to tighten the connection so it doesn't swivel around constantly. I have to take my phone case off to use it because it doesn't like pop sockets. Doesn't feel secure at all.

This bike is awesome!! Super smooth ride, I’m 58 years old and feel like a kid on it!!! Love it!

Once I connected with the Sixthreezero team, my questions were answered, my concerns attended to, and the outcome was postive. The only thing that kept me from awarding 5 stars is that I asked my order be cancelled immediately after I placed the on-line order and it took a few days to hear back from the company. I originally wanted to switch my intended bike but, in the end, I like the bike I ordered (after all).

I recently needed to purchase a replacement item for my bike that I couldn't locate on the website. Mary helped me get the replacement very quickly. After I recieved it I thought I asked for the incorrect item and she took the time to find out if I had made a mistake. She located a video to help me install it and ensured I did get the correct part. She was timely, helpful, and kind. I've had my bike since 2020, I did have to replace the gear thing and spokes as it randomly tangled itself while riding but other than that I've had no issues with the bike until I recently broke the brake lever by dropping the bike on accident straight on it. I love the bike and it's been through many weight stages with me which why I chose this bike (high weight limit). I highly recommend the company as a whole.

I couldn’t be happier with my new electric bike! From the moment I discovered this company, I was impressed by their story and commitment to quality. The attention to detail is evident in everything—from the beautifully designed booklets to the exceptional customer service that made the entire purchasing process seamless.

But the real star is the bike itself. It’s absolutely gorgeous, lightweight yet incredibly sturdy, and a dream to ride. Assembly was a breeze, and knowing it comes with a lifetime warranty gives me total peace of mind. This brand has truly thought of everything, and I’m beyond thrilled with my purchase!

Several issues so far, the bike mostly seems ok, but the assembly process is not.

Bike came with no assembly instructions. They do have assembly instructions online in PDF and video form for many bikes, just not the one the sold me, a "Relaxed Body Semi Recumbent e-bike" which means you have to watch videos from various other bikes and piece it together. That stinks.

Also, the warranty registration for the text link they give you to register you get a 404 when doing so. The QR code takes you to a different link.

My wife is short (5 foot), the bike is for her (got it for her for Christmas and its finally warm enough to assemble and test), we tried the seat in the lowest position, and it wasnt quite low enough. Though there was no manual, it seems like we got an extra seat post so I wanted to see if that one was shorter. Problem is we cant extract the old one even with everything loosened. Its wedged in there. We can turn it slightly but 3 of us couldnt remove it. Making do so far with it like that.

Also, I ordered it late for Christmas (Dec 13), but it took 2 months to arrive with no updates/ETA. There were many "welcome to your new bike" emails etc that came long before I had it which seemed insensitive.

Construction (other than the seatpost thing) seems decent and build quality is good. Without manuals it was hard to figure out what screws did what for tightening handlebars etc. Even in the videos of some things like disc brakes they dont zoom in and the brakes arent the same anyway.

Overall it was a frustrating 3 hours of assembly.

I you are buying a bicycle, you should buy from sixthreezero.com.
There bikes are well made and delivery is very fast, and their customer service is the best.
I recently purchased a 21 speed bicycle from them, and assembly is easy, just follow their instructions.

Excellent customer service. I’ve had my questions answered over the phone, emails and text. They have such a great selection on Electric Tricycles. I really enjoy their videos. I’m currently deciding between 3 SIXTHREEZERO models. I know I will be happy with any of the models I choose. I have been researching electric tricycles for over 7 months so after looking and riding many electric tricycles, I’ve decided SIXTHREEZERO has the best option of electric tricycles.

Marry is so awesome! LaDonna and I love our new bikes. Because of "March Madness" in our weather, we are still waiting to ride them. Today was around 80 degrees and tomorrow is a blizzard forecast with gusts up to 70 mph. Welcome to Iowa and the midwest. Roller coasters move over! We are seniors in mid seventy's and will take a little getting used to riding after many years. I've had Harley's years ago. Getting my body in shape is the main reason we got them. I just couldn't see myself on one of those health club stationary bike pedal machines-boring. Strangely, my Navy bike, upon registering, was listed as a women's bike. The men's was a flat black. That's ok, I love the low step through frame. Most seniors probably would. God Bless you and your team and have a Blessed Easter coming up!

We bought this trike after spending months considering Euro-style front box e-bikes to transport our three kids. This trike has been more fun, easier to store, easier to ride, easier to fit kids and gear, easier to park - thank anything we test drove. Trikes take about a week to get used to riding if you haven't ridden one before - completely natural after that.

The components are sturdy but not fancy / specialty - which makes service easy and less expensive DIY or at a shop. Some things are wanting (customer service is slow, the brakes need more frequent tightening / replacement due to the weight, brake lights stay on when the bike is parked & can drain the battery) - all minor issues when you look at the insane value for the price. We fully replaced our second car with this trike. 400 miles and counting!

I love my tricycle Rickshaw. I purchased so I could pick up my grandkids from school and it works great and I avoid all the traffic. My grandkids enjoy me picking the up in the tricycle more then the car. We also use to go on beach trails and the children couldn't be happier. Best purchase ever. My only request would be a Bimini or shade to protect them from the elements whether it's rain or sun. Thank very much 😊

I really love my trike. It affords me exercise and lots of fun. The trike is comfortable and easy to ride. I really like that I can start my ride off pedaling and intermittently switch to the assist mode to give my legs a little break. On and off, on and off makes my ride quite pleasurable. I highly recommend this trike to everyone who needs to add a bit of exercise and fun to their daily routine.

Part of what made my customer experience great is the quality product, for me the 2 different e-bikes I have ordered in the last 3 years; another is the very responsive and problem-solving customer service - I have been communicating with the same great CS person Emil whom I first reached over 3 years ago; and a third is Sixthreezero’s high degree of interest in informing the customer on all aspects of how to select the right bike for your riding experience, size and needs/wants, how to ride safely on the e-bike in particular, with videos of each e-bike they sell showing the particular features in action, critical measurements of things like maximum and minimum seat height to ground, distance of handlebar from seat, etc. I never realized how much difference not only for comfort but also for safety these things can make, especially on a motorized vehicle like an e-bike.