sixthreezero Omdömen 8 650

We LOVE our SixThreeZero bikes!!! We ride them around the neighborhood, of course, and we also take them with us whenever we go camping – which is what we love to do the most with them! 🚲💖

So far we’ve taken them camping at the beach and this past May, we camped in Yosemite and rode our bikes all around Yosemite Valley every day for an entire week and had an absolute b-l-a-s-t!!!

People have stopped us to ask us about the bikes, some noticing the forward pedaling – which is the thing we love most about them – and asking us “Where did you get your bikes?” Good times!

Keep up the good work!!!
Denise & Joey

Refusing refund for bike never sent. Lack of work ethic in customer support, or just lazy and irresponsible. Do not return calls. Do not return emails. Do not buy the lifetime warranty, because they will never honor it; they will dodge you. They ghost you once a sale is made. When I reached someone, I cancelled my bike order. So, of course, it was never sent. But they refused to issue my refund to my credit card. I had to call VISA and file a complaint for a refund.

First off, let me see the bike looks great. I got the every journey steel and the in the color buttercream. However, the great look of the bike does not make up for the customer service. I the experience with this company was horrible. First off my bike was delayed in the delivery by over a month. I called customer service four separate times on one occasion, they didn’t even pick up and for the other two times they ran me around the corner saying they weren’t very sure about where it would arrive. It was only till I called them a week before I got the bike. Did they finally give me a straight answer about what was going on The bike finally arrived and I was very happy to see it however, when I went to go put it together two days later I realized I was missing a part, the bike post, I have called them two separate times to try and remedy this however they have yet to pick up the phone. The reason I bought the bike because I needed to get around my college campus when I go back to college I leave for college in two days and there’s no way they can send me the part in time to be able to get it. I’m essentially stuck with a useless junk and they won’t pick up the phone. Yes, the bike looks great and it rolls really well. However, the customer service is deplorable.

I have had my Sixthreezero Easy Transit E-Trike since they shipped in 2023. Recently I started having problems with the PAS and throttle only modes. Power was limited and I found that I needed to turn power off (via the control buttons) and back on again to energize the motor.

I called Sixthreezero support and talked with Emil. He listened, validated, and quickly diagnosed the issue as the controller. He checked their inventory and emailed a portal for me to purchase a replacement.

He was supportive, efficient and professional.

In 2021, I purchased a Evry Journey bike and I loved it.

I bike very casually with my small family. We go on paved bike trails like the Cape Cod Rail trail for trips under 10 miles round trip.

My wife has a Fuji bike that I bought her 24 years ago. It is still running great. We have not had to replace any parts.

My SixThreeZero bike is not. I am constantly fixing it.

Three years ago, when the bike was just two years old, it almost killed me. The front fender brace snapped while I was riding on the side of the road. The fender came loose, and the remains of the brace caused it to lurch into traffic. It simply broke because the part is poor quality.

I was lucky the driver saw what happened and stopped before hitting me.

Since then I tried to get a replacement part for the fender. It was a battle with their support team. They said they did not have the part and didn't know when they would. That basically killed the rest of the summer.

My wife had surgery on her feet the next two summers. So we couldn't ride. We looked forward to ride this summer, but could not find the time until this weekend.

To prepare I tried again to get the part to fix the fender before summer. Support had me purchase the part through them because it was not available to me directly. I got it before summer and tried to install in August.

It does not seem like the right part The screws were too lage for the holes in the brace. I eventually got it to work, but now the fender rubbed on the tire. I ended up removing the fender.

I was then adjusting the front brake because I had to remove the tire, and the cheap aluminum noodle that connects the brake arms snapped, rendering the brake useless.

I have included pictures.

I have had other issues with the bike. The handlebars shift and get out of line with the front tire with the slightest of force. They also drop down if any pressure is put on them. I had to learn not to put any weight on them.

The bike looks great but really only lasted a year. The quality is poor, and after 3 years of actual light use, I am forced to buy a new bike.

Caution is advised for consideration. We had purchased 2 Sixthreezero e-bikes 3 years ago, and we have had many costly replacements. We have concluded the cheapest products were initially installed with these bikes and some of the most expensive batteries replacements are required.
Brake calipers, brakes and brake line cables all replaced with much better. Tires and tubes cheap garbage. Carrier rack and kick stand replaced.
We even hade to upgrade all the spokes to a thicker gage because the spokes kept breaking. These spoke replacements were especially expensive upgrades.
We do have 5K miles on each of our Six Three Zero Bikes, but the upgrades were early on before we upgraded with much better replacement products. We basically purchased a frame and motors. The batteries are the last straw for us. The bikes were originally delivered with one battery each, we have gone through three more batteries which were once $350.00 and are now we are finding $500.00 each.
They do not even recycle or refurbish the batteries. So, $500 each for more. Now we have found they do not even have battery replacements at this time, and can not say when more will be available. We are now researching changing these battery packs to an alternative too!!!

I had a very positive customer service experience with Cora.

Bought two bikes and we love them. We had a problem with one of the bikes when assembling it. We contacted Sixthreezero customer service and after two weeks of troubleshooting and pictures, it was determined by Sixthreezero the frame was bent. Sixthreezero sent a replacement immediately. The replacement bike assembled without any issue. During this process, the representatives were very courteous and helpful as they explained why the troubleshooting was taking two weeks. We will definitely buy from Sixthreezero for our next bikes.

I've had my e-bike for about 9 months. I love it! There is a connecting trail directing behind where I live to the main trails along the Mission Reach of the San Antonio River. The trail system here is fantastic! You can go for miles and miles on the extensive trail systems. The trails pass by all four of the missions along the river. They are all World Heritage Sites built in the 1700s. Riding along the river trails gives you the feeling of truly being in nature. I have seen wild turkeys, fox, rabbits, turtles, and many water birds. The wild flowers and flowering trees this spring were such a joy to ride by. I am so glad I got my e-bike!

Just a follow up from my initial feedback. Anne from sixthreezero helped me with a replace bike due to a bent frame. Possibly from shipping. I bought two bikes to replace our mountain bike and gravel bikes. Our first trip (today) is in Durango and the bikes are fantastic. Best buy in a long time. A huge shoutout to Anne! You’re the best and I hope your boss recognizes you! Thank you!

I was trying to find my first Electric Bike to buy. I love to ride a bike, but I physically had not been able to for at least two years. Due to 2 back surgeries and then a hip replacement. It was hard for me to realize what kind of EBike I would be able to ride. I finally chose one, but I fell trying to ride it. One of the reasons I went with SIXTHREEZERO, was due to their return policy. After getting great customer service from Cora(a team member), I was able to return my bike and choose one that I thought would be better for me. It wasn’t. I hated to have to return again, but I couldn’t ride it. Once again, the customer service that I received was amazing. I felt like they understood my situation and they went above and beyond to help me get the right bike for me. I didn’t think that business’s, who truly care about their customers, existed anymore. I have always believed that genuine customer service is so important. However, I haven’t seen it much anymore. So the experience that I have had with SIXTHREEZERO, is SO RARE and I am still amazed at how much they made me feel important and took care of me. They have set their standards high for their customers.

I was very careful to select a good team to do business with. I settled on sixthreezero after reading reviews, and found them to be quick at responding to my questions, and fitting me to a very appealing e. trike. Rizelle is always so kind and helpful with whatever concerns I have. The team is very fair in their dealings, and very honest.

When my East Transit trike arrived, it was easy to put together, using their videos. I did have a lot of questions about using the gears, pedal assist and the throttle, and Emil was so patient and very explanatory, no matter how many times I emailed him with more questions. I do wish the trike came with a booklet to explain everything. Instead, I printed out Emil’s instructions to keep with my trike. That works.
I DO LOVE MY TRIKE!

Extremely amazing customer service the best I’ve ever received anywhere! Rizelle was amazing and made sure I can get my order as soon as possible and was extremely active on helping me! I’m extremely happy

This is a great company. The customer service is amazing and the bike seat I bought is the best ever . It is so big and soft no sore bum from riding. When the time comes to get a new seat this is where I’m shopping.

We've had our 500W EVRYjourney Women's eBike for over a year now. I absolutely love it. I attached a cheap seat from Amazon to mount on the back for my 7 year old (which is not officially supported by the company) but we have had an incredible summer zipping around the neighborhood and I decorated the bike for halloween it was a huge hit. Also our city introduced new Ebike regulations so I had to have the company custom print me a sticker stating the bike specifications which they happily did. I have seen some others complain about customer service but I honestly have never had any problems.

Anne was a great help. I can't say enough about customer service. and as always, the bike went together easily and is a great ride. This was the fourth Sixthreezero bike I've purchased over the past several years so that should tell you something.

The people at sixthreezero made the experience of buying my trike bike a very pleasant experience. They have a great product and a great group of people working for them.

Purchased what was advertised as a new replacement battery for our e-bike. Was sent a used battery. Customer service said this verbatim "We do pull batteries from low/no mileage returns or sometimes model samples that we have brought to our offices for photos and test riding". So they might give you a used battery with no disclosure. Not sure this is even legal. Really unfortunate and somewhat ruins the brand image immediately for me - after we'd already spent around $4k for a new bike, then another $800 for a spare battery.

Rizelle has been fantastic! From reactivating an order that I originally cancelled to assisting me with the issue I had with creating an account.

I just received my new bike, A/O Rosa Limited and I love it! Well constructed and a great looking bike!

Highly recommend this company! Thank you for all your help Rizelle!

We bought a foldable E-trike for my husband about a year ago. It is a very stable reliable vehicle and the battery life is excellent. A little issue with the axle after a few months, and they sent us a new one with no problems and paid for the repair. After a recent accident, needed parts and they coordinated that with me nicely. Thank you, Emil!