Sixfootoak Omdömen 73

Svar från Sixfootoak

31 mars 2026

Thanks for sharing that - I can understand why that situation would raise some concerns, especially after seeing what happened with your friend. No one wants to feel unsure about what they're buying.

Just to clarify, we take product quality and customer trust very seriously. If you ever have any doubts about an item from us, or if something doesn't seem right, you can always reach out directly and we'll take a close look for you. We're here to make sure you feel confident and taken care of throughout your experience.

If you're considering placing an order or already have one in mind, feel free to ask me anything - I'm happy to walk you through the details so you know exactly what to expect.

Appreciate you bringing this up, and I'm here if you need any further help.

Svar från Sixfootoak

Uppdaterad 16 mars 2026

Thank you for reaching out and sharing your concerns. I'm really sorry to hear that you feel this way about your experience - that's certainly not the impression we want any customer to have.

We take product authenticity and customer satisfaction very seriously. If there's something about the shoes that makes you feel they're not right, I'd truly appreciate the chance to look into it with you. Could you please send us a few photos of the pair you received, along with your order number?

Once we review the details, we'll do our best to understand what happened and work toward a solution. Your feedback is important to us, and we'd like the opportunity to address the issue properly.

Looking forward to hearing from you.

Svar från Sixfootoak

27 feb. 2026

We're truly sorry to see this message and understand how frustrating it must feel if you believe your order wasn't fulfilled.

We want to be clear that we do not take payments without shipping orders. If there has been a delay, tracking issue, or misunderstanding, we would genuinely like the opportunity review it properly.

If you're comfortable sharing your order number, we'll immediately check the shipment status and provide full details, including tracking information if available.

We also respect your decision to contact your credit card company. If a chargeback has been initiated, we will cooperate fully with the payment provider and provide the necessary documentation on our side.

Our goal is not conflict - it's resolution. If there's anything we can clarify or assist with directly, we're here to help.

Svar från Sixfootoak

5 feb. 2026

Thank you for sharing your experience. I'm truly sorry for the frustration and stress this situation has caused - I understand how upsetting it is to feel misled and left without clear answers.

I'd like to clarify that there appears to have been a breakdown in communication during the process, and I sincerely apologize for any confusion caused by incorrect or mismatched information being sent to you. That is not the experience we aim to provide.

We absolutely do not want you to feel stuck or ignored. To properly review what happened with your order, the duplicate shipment, and the payment status, we ask that you reply directly to this email with:
- Your order number(s)
- The email address used at checkout.
- Any screenshots or emails you received regarding the cancellation or payment confirmation.

Once we have these details, we can review the full history internally and respond with a clear explanation and next steps.

We value every customer and take feedback like yours seriously. Thank you for bringing this to our attention and giving us the opportunity to look into it properly.

Svar från Sixfootoak

2 feb. 2026

I'm really sorry to hear how frustrated and upset you are, and I want to address this calmly and clearly.

First, I want to reassure you that this is not a scam, and you are not being ignored. We understand how upsetting delays and unclear updates can be, especially when you've been waiting a long time.

To move forward and resolve this properly, we need to confirm one important detail: Have you received the shoes, or have they still not arrived at all?

The resolution depends entirely on the confirmed delivery status:
- If the package was never delivered, we can take the appropriate next steps based on the carrier's records.
- If the package was delivered or attempted, we'll review what options are still available under our policy.

We are not refusing to help - we just need this confirmation so we can act correctly and avoid giving you incorrect information.

Please reply and let us know the current status of the package. Once we have that, we'll respond promptly with a clear path forward.

Thank you for your time, and again, I'm sorry for the frustration this has caused.

Svar från Sixfootoak

2 feb. 2026

Thank you for taking the time to share your experience. I'm genuinely sorry for the frustration this situation has caused - I understand why the long wait and repeated updates would make you fee this way.

I'd like to clarify a few important points so we can move this forward properly:
- Your order was placed on December 27, and we acknowledge that the delivery delay has been longer than expected.
- As previously communicated, a full refund was approved, and it is currently being processed.
- When a refund is approved in cases like this, there is no return required, which is why you were told to keep the shoes and no return label was issued. This is standard procedure and not unusual.

Please note that refunds typically take 5-7 business days to appear, depending on your bank or card issuer. In some cases, it may take a little longer for the funds to fully reflect on your statement, even after processing is completed on our side.

We are not ignoring your case, and this is not an automated response - I'm here to help ensure this is resolved correctly. If you'd like, I can also:
- Reconfirm the refund transaction date, or
- Provide any reference details your bank may need to locate the refund.

Please let me know how you'd like to proceed, and I'll assist you right away.

Svar från Sixfootoak

26 jan. 2026

Thank you for sharing your concerns. We are truly sorry to hear about your experience and understand how upsetting this situation has been, especially since the order was intended as a Christmas gift for your son.

We want to clarify that once a bank dispute/chargeback is opened, we are no longer able to process a refund or shipment directly from our side. At this stage, the case is fully handled by your bank and the payment provider. They will review all transaction details and make a final decision regarding the refund.

Regarding the shipment and tracking:
- The order dis encounter unexpected shipping and carrier issues, which caused significant delays.
- We acknowledge that communication during this period did not meet your expectations, and for that we sincerely apologize.

Please rest assured that we are fully cooperating with the bank on the dispute and will provide any information they request so the case can be resolved as quickly as possible in your favor.

At this point, the best and fastest resolution is to continue working directly with your bank and wait for their final decision. If the bank requires any additional confirmation from us, they will contact us directly.

We are very sorry for the frustration and inconvenience this has caused and truly regret that your experience did not reflect the level of service we aim to provide.

If you receive any updates or requests from your bank that require our assistance, please feel free to let us know.

Svar från Sixfootoak

26 jan. 2026

Thank you for sharing your feedback. We're truly sorry to hear how dissatisfied you are, and we understand why this situation has caused frustration and distrust.

We'd like to respectfully clarify a few points so there is no misunderstanding:
- When an order is placed and then immediately canceled, the initial authorization may still appear temporarily on the card. If the cancellation does not complete successfully due to payment gateway or system issues, the authorization can later be finalized by the payment processor. This is handled by the payment provider, not manually by us.
- Regarding delivery time, international shipments can unfortunately take longer than expected due to customs clearance and carrier delays. We understand this was especially disappointing give then timing.
- Our return policy, including any limitations, is stated clearly on our website at the time of purchase. We strongly encourage all customers to review these terms before completing an order.
- Concerning your claim that the shoes are counterfeit: we take such allegations extremely seriously. Our products are sourced from independent suppliers, and authenticity disputes must be supported by official written documentation from a certified authentication service or brand-authorized retailer. Third-party resale shops do not constitute formal proof of counterfeit status.

Since a bank dispute/chargeback has already been opened, the case is now under review by your bank and payment provider. At this stage:
- We are unable to issue refunds or accept returns directly.
- The final decision rests entirely with the bank after they review evidence from both sides.

We will fully cooperate with the payment processor and provide all requested documentation. If your bank requires additional information from us, they will contact us directly.

We regret that your experience did not meet expectations and understand your frustration. While we may not agree with all statements made, we respect your right to share your experience and hope the chargeback process brings you a clear resolution.

Svar från Sixfootoak

19 jan. 2026

Thank you for sharing your concerns. We understand your frustration and would like to address the points raised in your message clearly.

According to our records, your order was placed and subsequently reviewed shortly after submission. While a cancellation request was received, the order had already entered the processing stage within our system, which means a cancellation could not be guaranteed at that time. Any communication indicating that a cancellation was being reviewed does not constitute of a completed refund.

We would also like to clarify that refunds, when applicable, are processed only through the original payment provider. If a refund has not appeared, it may be due to the transaction being handled through the payment platform's dispute or chargeback procedures rather than directly by us.

Regarding claims found in online reviews, we cannot verify third-party statements and strongly advise customers to rely on direct communication and official transaction records. We categorically reject the allegation that we operate as a scam company. Orders are processed, and we cooperate fully with payment providers in the event of disputes.

If you have not yet done so, we recommend opening or continuing a formal case with your payment provider so the matter can be reviewed objectively. Should you provide us with your order number, we are willing to re-check the transaction status and supply any relevant information required by the payment platform.

Svar från Sixfootoak

19 jan. 2026

Thank you so much for your wonderful feedback. We're delighted to hear that you had a smooth ordering experience and that delivery met your expectations.

It's especially great to know that our team was able to assist you promptly and address your concerns in a way that left you satisfied. Providing responsive and accommodating customer service is very important to us.

We truly appreciate your recommendation and look forward to serving you again in the future.

Svar från Sixfootoak

19 jan. 2026

We strongly disagree with the statements made in your message and take these allegations very seriously.

All shipments from our store are prepared with postage generated through authorized shipping systems. We categorically deny the claim that counterfeit postage was intentionally used. In rare cases, tracking or postage issues may occur due to carrier-side systems errors, third-party logistics partners, or subsequent reprocessing by the postal service, which is outside of our direct control.

Any statement claiming that an investigation has "proven" fraudulent activity is not information that has been shared with us through any official channel. Should you have formal written findings from USPS or another authority, we request that you provide them so they can be reviewed appropriately.

We also note that when disputes arise, the correct course of action is through the payment provider or carrier investigation process. We fully cooperate with USPS, payment platforms, and relevant authorities whenever a case is opened.

We reject the characterization of our business as a scam. We operate as an active online retailer and address delivery issues through established procedures. If you have an open order or dispute, please reference your order number so the matter can be reviewed factually.

Svar från Sixfootoak

19 jan. 2026

Thank you for your message. We understand your concern regarding the delivery status of your order and are sorry for the frustration this delay has caused.

According to the shipping information available, your package was dispatched and is currently in transit. Please note that tracking updates can occasionally pause for several days, especially during peak periods, carrier backlogs, or while a shipment is moving between distribution centers. This does not mean the package has stopped moving or was not sent.

Our support agents use representative names when communicating via email, and the information provided to you was based on the latest carrier status at that time.

We respectfully disagree with the claim that this is a scam. We process and ship orders regularly and work with carriers to resolve delays when they occur. If the tracking does not update within the next few days, we can assist further by initiating a formal inquiry with the carrier.

Please feel free to reply with your order number, and we will be happy to review your case in more detail and support you until is is resolved.

Svar från Sixfootoak

19 jan. 2026

Thank you for taking the time to share your concerns. We're sorry to hear that you're disappointed with your order and understand how frustrating this situation must be, especially since the shoes were intended as a Christmas gift.

Regarding the product, variations in stitching or alignment can occasionally occur depending on the production batch and manufacturing process. Such differences do not automatically indicate that an item is now legitimate. That said, we so take quality-related feedback seriously and are willing to review your case in more detail.

Concerning our contact information, please note that we operate with international logistics and support partners, and our customer service is primarily handled via email to ensure proper documentation and follow-up. Telephone routing issues can sometimes occur due to carrier or network restrictions, but this does not through written communication.

As for returns, eligibility is determined based on our return policy and the condition and timing of the request. If you contacted us as soon as you were able after receiving the item, we encourage you to provide your order number and any relevant details so we can review the situation fairly and advise on possible next steps.

We respectfully disagree with the suggestion that this is a scam. We are committed to addressing customer concerns through proper channels and will gladly assist once we have the necessary order information.

Svar från Sixfootoak

19 jan. 2026

Thank you for your message. We understand how upsetting this situation is, especially when the order was intended for your son, and we take your concerns seriously.

We would like to clarify that shipments may pass through multiple third-party logistics partners before reaching the final-mile carrier such as USPS. In rare cases, issues related to postage validation or carrier-side processing errors can occur once a parcel enters a local postal system. These matters are handled by the carrier and are outside of our direct control once the package has left our fulfillment partner.

We categorically deny any intentional use of counterfeit postage. All shipments are generated through authorized shipping systems. If USPS flagged the shipment, this would require a carrier-level review, and we are prepared to cooperate fully should an official inquiry be initiated.

Regarding communication, our support team responds via email using standardized replies to ensure accuracy and consistency while cases are reviewed. Phone connectivity may be limited due to carrier routing or regional restrictions, which is why email remains our primary support channel.

We respectfully reject the claim that our company is a scam. We process orders regularly and work with carriers and payment providers to resolve issues when they arise. If you provide your order number, we can review the shipment status and advise on the appropriate next steps, including carrier inquiry or payment-provider review if applicable.

Svar från Sixfootoak

19 jan. 2026

We understand your frustration and take your message seriously. However, we must clearly state that we strongly dispute the claim that counterfeit postage was intentionally used.

All shipments are created through authorized logistics and postage systems. Once a parcel is handed over to third-party carriers and enters the USPS network, any inspection, hold, or confiscation decision is made solely by the carrier and is outside of our direct control. In rare cases, carrier-side system errors, reprocessing issues, or discrepancies between logistics partners can lead to such actions.

At this time, we have not received any official written confirmation from USPS indicating intentional wrongdoing on our part. If you have formal documentation from USPS confirming their findings, we kindly request that you provide it so it can be reviewed appropriately.

We categorically reject the accusation that our business is a scam. We operate as an active online retailer and cooperate fully with shipping carriers and payment providers when dispute arise. If you have an open case with USPS or your payment provider, we will provide any necessary information upon request.

Please feel free to contact us directly with your order number so we can review your case factually and advise on the correct next steps.

Svar från Sixfootoak

19 jan. 2026

Thank you for sharing your experience. We understand how disappointing it is that your order did not arrive in time for Christmas and that the inconsistent tracking information has caused frustration.

We'd like to clarify that when shipments move through multiple logistics partners and carrier networks, tracking updates can sometimes appear inconsistent or delayed. Automated text notifications and email updates may pull data from different carrier systems, which can result in conflicting location scans while the package is still in transit. This is a known carrier-side issue and does not mean the shipment was not sent or that it has been lost.

Your order was processed and entered into the delivery network. Extended transit times and routing changes unfortunately can occur, particularly during peak holiday periods when postal system experience significant backlogs nationwide.

We respectfully reject the claim that this is a scam. We are an active online retailer and work with recognized shipping and payment providers. If you have not yet received your order, we encourage you to provide your order number so we can review the latest carrier status and advise on the appropriate next steps, including a formal carrier inquiry or guidance through your payment provider if necessary.

We appreciate your patience and remain available to assist through the proper resolution channels.

Svar från Sixfootoak

Uppdaterad 26 dec. 2025

Thank you for sharing your concerns. I'm really sorry for the frustration this delay has caused - especially since the order was meant to be a Christmas gift. I completely understand how disappointing that is.

I want to clarify that we did not intentionally mislead you regarding the shipping process. For international shipments, packages are first handled by a third-party logistics partner and then transferred to USPS for final delivery in the US. This is a standard shipping method and allows delivery to residential addressed nationwide. Unfortunately, during the holiday season, USPS and partner carriers experienced significant backlogs, which led to slower-than-expected transit times beyond our control.

Your order is still in transit, and the tracking number provided remains valid. We continue to monitor the shipment and can reach out to the carrier on your behalf if you'd like a detailed status update.

We truly regret that the delivery timing did not meet your expectations and appreciate your patience. Please let us know how you'd like to proceed, and we'll do our best to assist within our shop policies.

Svar från Sixfootoak

26 dec. 2025

Thank you for reaching out. I'm truly sorry to hear how frustrating this experience has been, especially since the order was intended as a Christmas gift - I completely understand your disappointment.

I'd like to assure you that our shop is legitimate, and we would never intentionally provide false tracking information or ignore a customer. The tracking number you received was issued by the carrier once the package left our warehouse. However, during peak holiday season, carriers can experience delays or gaps in tracking updates, which can understandably cause concern.

That said, we take your situation seriously. Please allow us the opportunity to look into this properly and assist you. If you can confirm your order number, we will immediately contact the carrier to investigate the status of your shipment and discuss the next steps with you, whether that be an update, replacement, or resolution in line with our shop policies.

We truly value our customers and would appreciate the chance to help resolve this for you.

Svar från Sixfootoak

16 dec. 2025

Thank you for sharing your concerns. We're truly sorry to hear how dissatisfied and upset you feel, and we take allegations like this very seriously.

We want to clarify that we do not knowingly sell counterfeit products, and we stand behind the items we ship. At the same time, we understand that when a product does not meet expectations, it can feel extremely frustrating - especially when the situation has already been stressful.

Regarding the refund: the option of a partial refund (60%) was offered in line with our resolution policy for cases where a full return is not completed or when alternative solutions are proposed to resolve the issue more quickly. This was not meant to dismiss your concern, but rather to offer an immediate path toward. That said, we recognize that this outcome was not acceptable to you.

If you believe the item you received is not authentic, we are still willing to review any supporting documentation or verification you may have (for example, an authentication report or clear photos of specific details). We are also prepared to fully cooperate with your payment provider should you choose to proceed through a formal dispute, so the matter can be reviewed independently and fairly.

Our intention has never been to mislead or take advantage of you, and we regret that your experience led you to feel this way. We remain open to resolving this through the appropriate channel and encourage you to let us know how you would like to proceed.