SiteGround UK Omdömen 3 419

Great help, prompt, efficient. Thank you.

Amazing experience from customer services with this rookie customer!

In choosing a hosting company, it's not only about who is the cheapest. it is more importantly about the level of service you receive when you site is down or facing issues. and this is where SiteGround score 10/10. Unlike cheaper hosting providers, they are very contactable through their chat and offer an amazing level of service. Thank you Sylvia for your support today

Support is difficult to access.

Had a Malware case reported by SiteGround on one of our websites, with a threat to take our site down if it wasn't rectified within 2 days.

When I opened the report, there was nothing in it and no files containing Malware.

Trying to contact SiteGround Malware support is behind a paywall, even though there was nothing wrong with the site.

Eventually managed to get to an expert on live chat, but not before being sent around the houses by the awful AI and, at each interaction, being upsold services I didn't need.

Once I actually got to a human, the support was spot on. Once through, they saw it was their error, removed the marker the transaction took less than 2 minutes; getting there took an hour.

Do better when your customers have issues, especially when you are the ones who created them.

Brilliantly helpful and such great service, even made me laugh multiple times. Great Supporrt rep!

The support you get from Siteground is worth the small premium you pay for the hosting. There are cheaper hosting companies out there, but they are cheap for a reason. Every time I need help the support crew come through. The servers are secure and their software is easy to use.

Top company for website hosting. Really helped through migrations. I now manage a lot of sites with siteground. New AI tools are pretty good too. I would definitely recommend them to anyone looking for fairly priced, fast hosting.

When dealing with a problem, the option to chat with a real person is the best part of using Siteground. The AI assistant is OK but it doesn't understand the customer, only a human can truely understand what the customer needs and with carefully thought out questions a problem is quickly solved.
Thank you

Daniel was very helpful, he solved my problem quickly and saved me from having to restore my site from a back up!

Always fast expert help

They tried very hard to work it out. We kind if got there in the end but it was the Kadence theme and WordPress conflicting rather than anything else.

Thank you again. I'm so glad it's sorted and not consuming every spare minute of my time. I could not have got there without the expert cares' help.

They are always helpful and flexible. Whenever any issues come up, the customer service is amazing.

I can actually get help speaking with a real person who understood my problem. Ellie was particularly helpful to me. She was very patient and I am happy now with the Web builder feature although there is still a lot to learn!

Customer support person is great but there is never a resolution of the issue even after mulitple calls and messages.