Sinnovator 

A fast response and instead of dismissing the idea all together gave a way to do it thatll work out great. Helps show that they care for both their products and the customers that use them.

My support agent Lillie was quick and resolved my issue quickly and fairly after I was shipped an incorrect item.

They make incredible products, so what's not to love? And thank you to Emma in customer service, who was extremely helpful in solving the issue I had. Keep being awesome : )!

My toy arrived damaged, I emailed customer service and got a very quick response! They’re sending a replacement, no fuss. I think this was the easiest and least stressful experience I’ve ever had with a sex toy company’s customer service. Thank you!

Great customer service, they solved the problem with my order smoothly

This is a separate review for just the 6 silicone eggs I bought from Sinnovator, my eggs were small, medium firmness, in iridescent violet. This color came out gorgeous. These eggs are on the fatter side so be aware of that if you are trying to gage egg sizes for other ovipositors in your collection. These eggs did have some minor trim issues near the base but nothing serious. An oddity is that they appear to absorb my dish soap when I coat them with it, it may just be an illusion though.

Sinnovator offers great quality products and excellent customer service. Give them a try - you won't be disappointed!

There was a mistake with the toy and with no fuss at all they issued a replacement so that the new one will arrive in time for Christmas 💕 really saved the day there, I highly recommend their toys and the customer service is amazing!

The support were really quick to respond, and extremely helpful with letting me know where abouts my order was.
Toy quality is great, shipping is very discreet.
Thanks Sinnovator :)

The customer service representative contacted me within the period described. Lillie(the representative) was upfront and honest about what was causing the delay. I really appreciate that in a rep.

Good explanation of the situation, fast response even during weekend

Customer service is great! I messed up my order and they were super helpful and went above and beyond to fix it at no extra cost to me!

They got back to me very quickly, exceeding my expectations, and were wonderful help when I needed to change the address of my order

Fantastic customer service. Products are great, whenever there have been minor issues these are promptly and satisfactorily resolved. Can't reccommend enough!

I ordered a custom ordered toy, and when it arrived, it was all the right options, but the wrong toy. I contacted them to see how we could fix it. They are now sending me the correct toy asap, and they also refunded the shipping since my toy did not technically arrive when expected.

Every time I've communicated with the customer service team at sinnovator, I've been blown away by their excellent service. Including when I made a suggested option for a certain toy and now that option has been added to all toys of that kind!

Thanks for being awesome and actually caring about your customers.

Great customer service, they go above and beyond on any help that is needed when building a custom dream toy.

A small quirk happened about my delivery tracking. I used the "Contact form" of the website and got an answer within the same day. The problem was quickly solved.

I contacted customer support fully knowing the audacity of wanting to change a custom order at the very last minute before shipping however. I was blown away by the options and information given to me about what I can do. Literally accommodating like crazy so I can get what I want! Not nervous about reaching out with questions about my order anymore!

Quality items. Very good customer support. Mistake with the order was taken care of immediately