Simplybamboo Omdömen 

Ordered samples from various places and the sample from simply bamboo was the closest to the colour i was after, i phoned my order in and was told the price on the site was wrong and there was an increase due to brexit so ended up paying more per metre but paid the extra as it was the closest colour match i'd found, when it was delivered the delivery guy was great, i opened a box and checked the colour, it was different shade to the sample, the sample was darker and this was a warmer colour, rather than being a close match i would say it was an very very close match to what i wanted, which was to match with the original wood in the house, so i was happy to sign for the delivery,
i unpacked all the boxes, the planks have padding between them and then a wrapper around them all, i started stacking them in a lattice to let them acclimatize to the house, as i was unpacking i noticed most of the boards were bowed severely, so i put the bowed bit to the top and the next planks over to push down the spring and help with keeping them in shape, also i noticed on the boxes, some were 1830mm long and some 1860mm long, as i was planning on doing a 1, 2/3, 1/3 pattern this didn't help things, in total i left the planks for over 3 months until they were dried out and flattened enough, some of the widths weren't quite spot on so when fitting it was a case of trial and error to get the best fit, looks great when finished, took a lot of figuring out of different sized boards to get my pattern but very happy with the look, i started the hunt for skirting and with getting samples then ordering the skirting it took a while, i noticed the bamboo had expanded and was a lot closer to the walls when i had previously left enough gap with cork spacers, i would say it had expanded over 10mm so i trimmed each side as it was far to close and was squashing the spacers, i've fitted the skirting and its been over a year since fitting the bamboo and i would say you can see the expansion and contraction of the wood in the seasons, in the winter when i have my stove on or central heating it contracts and on some boards the joint shrinks and i can get my thumb nail in and the boards creak when walked on, and in the summer it expands more and i worry just how far its expanding
my house is in the shade and i went for bamboo as i'd read its more stable with temperature and humidity changes, i would say this is not the case and i wouldn't buy bamboo again, i use the bona floor cleaner each week but it is really annoying to find scratches on the floor, again another reason i chose bamboo and i'd read it was good against scratches.
a lot of work to get to where i am but the floor does look good when i walk in the room, i wish it wasn't so easy to scratch and was more stable, time wll tell
maybe the bamboo manufacturing process is better now as it has been over a year since i bought my flooring?

Issue 1: My floor initially looked nice but their product does not seem like it lasts long before issues occur
Issue 2: the delivery service was poor and many panels (10%) were damaged when I opened the packages
Issue 3: simplybamboo failed to respond when I informed them of the damaged delivery indicating very poor customer service.

Please be aware of these issues when considering making an order from them.

In detail: I placed an order with simplybamboo.co.uk and a couple of hours after paying was told they were out of stock of the floor I wanted forcing me to order a different one. In their defence they did make up for this a little by sending my order premium delivery but this was curb side delivery (literally dumped at the curb of my property) and many of the bamboo panels were damaged. I contacted the person I has ordered from explaining 10% of my order was damaged and they chose to ignore me. My floor is now showing issues (panels splitting) after being down for a month.

Ordered, acknowledged and on it's way. No problem; easy-peezy. The way it should be.