18 months ago I bought a pair of Simon Carter tan leather boots, costing £120. I’ve kept them in their box, and worn them less than 30 times (if that). They are still in very good condition. Unfortuna... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a jumper 12 days ago and I have still not received it. On purchasing, it said 48/72 hr delivery. I have sent numerous emails and filled in a message on there 'contact me' page and has zero res... Se mer
Bought through John Lewis: Given bee cufflinks as a gift. The yellow and black decorations fell off within an hour of wearing them. Sent a replacement by JL immediately. The same thing happened. Now r... Se mer
I bought a silk sports jacket last year. Had to return it because the seams blew out across the back. Seems silk is not a strong enough material to hold sports jackets together. Didn't make a differen... Se mer
Företagsinformation
Skrivet av företaget
Underpinning all Simon carter products are the core qualities of original design, the best quality, and excellent value for money backed up by exemplary customer service. Despite the expansion of the business over the past 30 years I believe that a whimsical English touch of individuality still runs through all the products, just as it did in the early days.
Kontaktuppgifter
Carter Court, 125 Aurelia Road, CR03BF, Croydon, USA
- +442086834475
- website@simoncarter.net
- simoncarter.net
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My husband Joe and I had the most …
My husband Joe and I had the most wonderful time in this store -- they have unique and very cool products. Flash forward 3 years later and back in Chicago and the Simon Carter man-bag my husband bought lost a buckle. I emailed Simon Carter and sent them some pictures at the request of Malcolm Bell who responded within a day. He continued to be absolutely fabulous - not only did he locate the buckles for me he federal expressed them to me and I had them within a week at no charge! Joe actually got teary eyed when I gave him the bag (he loved it so much and had been unable to use it). Thank you again Malcolm and Simon Carter for truly understanding the art of excellent customer service! We continue to be BIG fans! Mary & Joe in Chicago
12 juni 2017
Omdöme utan inbjudan
Lost cufflink
I lost a cufflink (received as a gift) whilst travelling to work. Malcolm was superb and speedy in his response in trying to assist. Really went the extra mile in retrieving a replacement from their archive as they were out of stock. Called up and spoke to Charlie who dispatched it there and then. I'm a long standing customer and it is this kind of personal service that is always available which sets Simon Carter apart. Thanks chaps!
7 juni 2017
Omdöme utan inbjudan
A disaster of a company
A disaster of a company. Purchased a shirt and the color literally melted while wearing it. They didn't even want to replace the shirt. You will pay a lot of $$$ for a cheap quality stuff
25 april 2017
Omdöme utan inbjudan
Svar från Simon Carter London
Hello Mateo,
I am sorry to hear you have experienced a problem but I have no record of correspondence with you. In 18 years of working at this company I have never come across an issue such as the one you describe. Can you please contact me directly about this - malc@simoncarter.net
Malcolm Bell
Simon Carter Ltd.
Very helpful
Malcolm was great in tracking down the matching keeper for my Simon Carter lapel pin. Was very surprised how quick the response was to my query and the extra effort he took to find the exact match.
28 mars 2017
Omdöme utan inbjudan
Excellent customer support and a lovely product
I bought one of their RAF bags late last year. Extremely pleased with it - it's a lovely bag which attracts favourable comment from a lot of people.
Unfortunately, one of the catches failed last week so I contacted customer service to see if I could get it repaired. Malcolm responded almost immediately. When they saw what had happened, they straight away shipped out a replacement, with a pre-paid label to return the original. Couldn't be happier.
Thanks!
27 mars 2017
Omdöme utan inbjudan
Excellent customer service
I recently contacted Simon Carter about a pair of cufflinks purchased last year. Malcolm replied to my enquiry straight away and sent out a replacement as promised. I couldn't have asked for more. Many Thanks!
15 december 2016
Omdöme utan inbjudan
Excellent
I've purchased two wallets from Simon Carter and extremely pleased with both purchases - so much so that I'm after a third!
Along with the excellent quality, the service has always been fantastic.
I'd highly recommend Simon Carter - style with a smile.
10 november 2016
Omdöme utan inbjudan
Polo Shirts
I traveled all the way from Melbourne to get a couple more of the Simon Carter Polo shirts. The cut quality and design is awesome. I love how you add the detail with the material from your shirt collections.
The lady at the Crystal Palace store was also super helpful.
Hope you could retail them through David Jones again.
26 oktober 2016
Omdöme utan inbjudan
Svar från Simon Carter London
Thank you so much Andrew. It was lovely to meet you. All the best, Heidi
Help
I would like to thank you. For helping me out.
I had lost my watch box and you replace it for me. You don't get many companies like this anymore. I love your watches. And i will be buying more of them.
23 september 2016
Omdöme utan inbjudan
Mother of pearl cufflinks
Really happy with the cufflinks. Look even better than they did online!
Delivery was very fast.
15 september 2016
Omdöme utan inbjudan
Excellent and personal Customer Service
Great products received on time with prompt action follow up to my email questions
8 september 2016
Omdöme utan inbjudan
Prompt and better than promised service
Product was perfectly described not only in style but who it would be great for (minimalist, art deco cuff links for a young professional). The delivery was also much quicker than anticipated; bonus!
7 september 2016
Omdöme utan inbjudan
Excellent Design, Quality Workmanship
Very pleased with the product and speed of delivery to the U.S.
2 augusti 2016
Omdöme utan inbjudan
Jeans Wallet
Love my Red Jeans Wallet purchased online very well made and practical size.
2 augusti 2016
Omdöme utan inbjudan
Cuff links
Excellent advice by return of email, and a top quality product quickly and efficiently delivered. What more could you want?
1 augusti 2016
Omdöme utan inbjudan
Very helpful, very fast service
Great communication and order delivered in next to no time
1 augusti 2016
Omdöme utan inbjudan
Good product, delivery not ideal
I was pleased with the website, the product itself and the price.
However, I had to call up to enquire where my cufflinks were, at which point I was told they must have been lost in the post.
To be fair, a new pair were sent out ASAP and I received these the next day, however who knows where the first set went.
Probably a fault of the delivery company rather than Simon Carter, but frustrating nonetheless.
The way this was resolved was impressive.
1 augusti 2016
Omdöme utan inbjudan
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