eSIM was supposed to automatically connect but didn’t. The process of activation was more difficult than I expected. If I didn’t have wifi, I would not have been able to troubleshoot. Once finally con... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Simify has been a fantastic product I’ve used around five eSIMs across multiple countries and have never had an issue. At one point I thought it would be helpful to receive a daily email showing my da... Se mer
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We bought four esims for our trip to Japan. Unfortunately two of our mobile phones were not compatible. The service in Japan was excellent. We downloaded the esims at home before leaving and when we a... Se mer
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I found it easy to choose, select and purchase an eSim plan. Although familiar with eSims, I found the instructions to load clear and accurate. When I arrived in UK/EU, I used the free hotel WiFi to a... Se mer
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Företagsinformation
Skrivet av företaget
Simify - Travel eSIMs made simple Stay connected wherever you go with Simify. We make it easy for travellers to ditch roaming fees and get fast, reliable data in over 150 countries - including Europe, Asia, the Americas, and more. Trusted by over 500,000 travellers, Simify eSIMs are easy to activate and come with real human support when you need it most. Our mission is simple: make travel feel effortless by keeping you connected every step of the way.
Kontaktuppgifter
Australien
- hello@simify.com
- simify.com
4,8
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Esim wasn't compatible with my locked…
Esim wasn't compatible with my locked Testra plan. My fault!
Simify returned my money despite this being my fault.
Highly recommend
13 april 2026
Omdöme utan inbjudan
Svar från Simify
Appreciate the review, Adam! Hope to travel with you in the future when your phone is unlocked ✈️⭐
Very helpful support from an Australian company - hooray!
Very helpful support after trying to resolve a few issues, mainly due to poor internet on my end. It was really good to know that no end of support is available.
Thanks to you all at Simify.
15 april 2026
Omdöme utan inbjudan
Svar från Simify
Glad our amazing support team could help get you sorted! Appreciate the review, Jennifer ⭐🙌📶
Great for internet but intentionally disingenuous for calls & SMS
While this service was wonderful for internet connectivity & speed while travelling in Japan I feel like the promos are intentionally disingenuous. They say keep your own number, this means one thing to the typical person, I will be able to make & receive phone calls & SMS messages.
This is not true, there is no phone or SMS service included. Its a real stretch to draw a line from this to WhatsApp because WhatsApp is an internet service.
Your number is not accessible to people calling you
You can not make phone calls
You can not send SMS messages
You can not receive SMS messages
This marketing spin is intentionally disingenuous and it stinks.
22 mars 2026
Omdöme utan inbjudan
Svar från Simify
Thanks for taking the time to share this feedback, and I’m really sorry to hear you feel this way.
I do want to clarify this as clearly as possible because I understand how this could feel confusing if it wasn’t expected.
Our eSIMs are data-only services, which means they provide mobile internet but do not include traditional voice calls or SMS services. When we say you can “keep your number,” this refers to keeping your physical SIM active in your phone for calls and texts, while the eSIM handles your data connection.
So in practice:
Your home SIM can still receive calls and SMS
The eSIM provides your internet connection
Apps like WhatsApp, Messenger, FaceTime, etc. use that data to make calls and messages over the internet
We absolutely don’t intend to mislead anyone, but I’m sorry that the way this was presented didn’t match your expectations. Feedback like this is really important, and I’ll be sure to pass it on to our team.
Thanks again for raising it, and I’m sorry again for the frustration.
Easy set up process
Easy set up process, not iver priced like some. I always use Simify when im on an international trip
15 april 2026
Omdöme utan inbjudan
Svar från Simify
Thanks for always choosing and trusting us Vanessa! Look forward to the next trip together ✈️⭐🙌
I have used Simify before and as…
I have used Simify before and as previous experience it was easy to purchase and install
15 april 2026
Omdöme utan inbjudan
Svar från Simify
Appreciate you using us again Denish! Glad to hear you found the process easy. Thanks 🙌⭐
Ease of installation and operation
Ease of installation and operation. Competitive price, easy to use and toggle between primary eSim and travelling eSim. Convenient regional package of countries.
15 april 2026
Omdöme utan inbjudan
Svar från Simify
Appreciate the review, Colin! Glad to hear you found it easy and convenient 🙌✈️
rozie was amazing
rozie was amazing. calm and helpful. so grateful after a long flight and my luddite brain.
so happy with her service
15 april 2026
Omdöme utan inbjudan
Svar från Simify
Rozie really is a gem! So glad to hear she was able to help after a long flight ✈️Thanks Kylie ⭐🙌
amazing service and customer service
I’ve previously had an e-sim via simify and this second time around i couldn’t get it to work, but the team was super helpful and got me up and running as soon as they could, many many thanks to Kyle for assisting me all the way through. I will definitely be a returning customer.
15 april 2026
Omdöme utan inbjudan
Svar från Simify
Glad to hear Kyle could help get you up and running! Look forward to travelling together again in the future, Bella ✈️⭐🫶
I always use Simify when I travel
I always use Simify when I travel, they are the simplest eSIM to use and their customer service is always incredibly helpful.
25 mars 2026
Omdöme utan inbjudan
Svar från Simify
Well this is simply the best review! Thanks so much Nadine ⭐🙌🫶
EASY TO USE
I found it easy to choose, select and purchase an eSim plan. Although familiar with eSims, I found the instructions to load clear and accurate. When I arrived in UK/EU, I used the free hotel WiFi to access the app before activating. Android activation instructions were also clear and precise; and I had no issues. 7 days into my trip; service in UK, NL, CZ, SK and AT has been a good mix of mostly 5G but occasionally 4G. I have restarted my phone occasionally when the service appeared to drop out but I knew that it was still available.
8 april 2026
Omdöme utan inbjudan
Svar från Simify
Glad to hear you found it easy to use Lindsay! Appreciate the review 🙌⭐
Great coverage in Phuket
Great coverage in Phuket, easy to install on Samsung S25ultra.
15 april 2026
Omdöme utan inbjudan
Svar från Simify
Appreciate the review, Frank! Glad to hear you had great coverage in Phuket ✈️📶
Svar från Simify
Appreciate the great review! 🙌⭐
Reliable eSIM with Outstanding Support
Travelled around Europe for more than five weeks using a Simify eSIM and it worked brilliantly from the moment we landed until we left. Both my partner and I used it and it served us really well throughout the trip. Also used it in the Middle East knowing it would likely work although I did encounter some VPN-related issues on my phone. However, their technical support was outstanding, they responded very quickly and were able to resolve the issue promptly. Thanks to Chlark for the great support in getting my eSIM up and running. Highly recommend Simify and will definitely use their service again in the future. I would also recommend it to my friends and family.
7 april 2026
Omdöme utan inbjudan
Svar från Simify
We’re thrilled to hear your Simify eSIM worked seamlessly across Europe and the Middle East, and that you and your partner were able to stay connected throughout your trip. It’s also great to know our support team was able to quickly assist you with the VPN-related issue.
We’ll be sure to pass your kind words on to Chlark, they’ll really appreciate the recognition!
Excellent communication
Excellent communication when I had questions or issues
11 april 2026
Omdöme utan inbjudan
Svar från Simify
We’re really glad to hear you had a great experience with our communication and that we were able to help whenever you had questions or issues. Our team always aims to make things as smooth and stress-free as possible.
We truly appreciate your support and hope to assist you again on your future travels!
So simple to use
So simple to use, no issues at all in Bali worked great, even reset back by its self once back in Aus.
3 april 2026
Omdöme utan inbjudan
Svar från Simify
We’re really happy to hear your eSIM worked seamlessly throughout your time in Bali and continued to function smoothly when you returned to Australia. It’s great to know the setup was simple and hassle-free for you.
We truly appreciate your support and hope to see you again on your next trip!
Soooo easy
It was so easy to buy and to activate even for an old person like me. I must admit I was worried it would not work but it was Such a simple process. Will definitely buy another for our UK and Europe trip.
13 april 2026
Omdöme utan inbjudan
Svar från Simify
We’re really glad to hear the setup and activation was so easy for you, that’s exactly what we aim for 😊
It’s great to know it all worked smoothly for your trip, and we look forward to helping you again for your UK and Europe travels!
Svar från Simify
Thanks so much for your great review!
We’re really glad to hear you found it great value for money and easy to set up 😊
Appreciate your support, and we’d love to help you again on your next trip!
I have used Simify many times
I have used Simify many times, it is reliable and easy to use. I have tried other providers but they are not as good.
13 april 2026
Omdöme utan inbjudan
Svar från Simify
Thanks so much for your continued support!
We’re really happy to hear you find Simify reliable and easy to use, and that we stand out compared to other providers 😊
It means a lot to have you as a repeat customer, and we look forward to helping you on many more trips!
Been using Simify for all my travels…
Been using Simify for all my travels around the world
They are super helpful, friendly and relatively fast in responding to eSIM help.
Their eSIMs are super easy to install and the prices are great!🫶🏼
13 april 2026
Omdöme utan inbjudan
Svar från Simify
We’re really happy to hear Simify has been your go-to for travels around the world 🌏 It’s great to know you’ve found the team helpful and the eSIM setup easy and affordable.
We truly appreciate your continued support and look forward to helping you on many more adventures 🫶🏼
Easy to Set up and great value
really easy to set up and great value. The only thing was in the instructions it said to allow data switching and to leave your original number enabled. I didnt fo this as I was worried it eould switch and Id then have to pay roaming fees.
13 april 2026
Omdöme utan inbjudan
Svar från Simify
We’re really glad to hear you found it easy to set up and great value 😊
Just to clarify your point ,enabling data switching and keeping your original number active won’t trigger roaming charges unless you manually use your home carrier for data. Your phone will still prioritise the travel eSIM for data if set correctly.
We totally understand the caution though, and we’re happy to help anytime if you’re unsure during setup.
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