The process from start to finish was efficient, effortless and professional. Really appreciated being updated throughout and when product arrived, was pleased with the quality. Thank you
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Where do I begin. Silvery jewelery's service, professionalism and delivery time are more than 5 stars. They kept me up to date on every stage of the process. I was stunned by how quick I received my o... Se mer
Excellent service from start to finish. The team kept me informed throughout the entire production process, so I always knew how my order was progressing. It was a pleasure working with the Silvery te... Se mer
My experience was beyond my expectations. I sent numerous emails and asked so many questions and every one of them was answered promptly by Tammy. Every step of the handcrafted process was emailed to... Se mer
Företagsinformation
Skrivet av företaget
Silvery Jewellery crafts personalised jewellery in 925 Sterling Silver. We are a family run business with a dedicated team focused on providing exceptional quality and customer support to our customers
Kontaktuppgifter
26 Crassula Road 8 Micro Park, Cornubia Industrial & Business Park Blackburn, 4339, Durban, Sydafrika
- +27 31 5694119
- info@silvery.co.za
- silvery.co.za
4,8
Utmärkt
422 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fallen Below Standards
After searching for a niche 30th birthday gift for my partner, I found a lovely personalised bangle on the website, added my personalisation to it as requested.
Communications weren't great, could be a lot better if they utilised the UK team more to save the time difference in responses etc.
Upon receipt of the item, it was very flimsy and far from what it looked like on the website. Very easy to bend and go out of shape which isn't what you expect at the price asked and paid for it.
However, when asked to sort this as it's fallen below expectations is that a fee will be required to amend the bangle when the issue/fault doesn't sit with me. If the quality isn't up to satisfaction then something should be done about it as a goodwill gesture, however every outcome resorts in more money being asked from me which I refuse to do.
Shame because I thought give a small business a chance but failed on this occasion.
30 januari 2025
Omdöme utan inbjudan
Beautiful quality jewellery
Beautiful quality jewellery. Highly recommended and will definitely purchase from Silvery in the future.
18 januari 2025
amazing experience
amazing experience, very helpful and quick communication thank you very much
20 januari 2025
Beautiful
Beautiful, high quality product! Order delivered well ahead of the date that I needed the gift for. Will definitely order from them again. Excellent communication to keep me updated on the progress.
Thank you so much!
20 januari 2025
Beautiful item of jewellery
Beautiful item of jewellery. I am so pleased. Great service from the Silvery team too
20 januari 2025
I have ordered twice now with Silvery…
I have ordered twice now with Silvery and the response time ,lead time and Comminucaion is 100 percent accurate.
This is why I keep buying from this company as it is easy and hassle free shopping.
20 januari 2025
Beautiful products and turnaround time…
Beautiful products and turnaround time is great. From ordering to delivery, it took about a week.
19 januari 2025
Amazing company.
Great communication and service. Full item tracking all the way. Will definitely be shopping there again.
7 februari 2025
Omdöme utan inbjudan
Delivery on time details on the jewelry…
Delivery on time details on the jewelry amazing
20 januari 2025
Amazing Products & Good Service
The site is absolutely easy to navigate and the explanations are super easy to follow. I also got updates as to where my item is and how far it has come along. I loved that I got progress reports on it. In all, it was really lovely and the service excellent
20 januari 2025
Amazing quality and swiftly delivered
The product was delivered swiftly and was an amazing quality. My mom loved her bracelet and necklace combo.
21 januari 2025
Service is outstanding and craftmanship…
Service is outstanding and craftmanship is stunning
20 januari 2025
Svar från Silvery Jewellery
Hi Quentin, thanks for taking the time to leave a review. We're so happy that you enjoyed the Silvery experience, and wish you many years of enjoyment wearing your new jewellery. We hope to see you back shopping again!
Svar från Silvery Jewellery
Hi Isabella, we're delighted that you are so happy with your all-round experience at Silvery. We wish you many years of enjoyment wearing your new jewellery. Please visit again soon!
Svar från Silvery Jewellery
Hey Christo, thanks so much for leaving a review. We're so glad you are happy with your order and the service you received in the process. We hope to see you back again soon!
Necklace snapped day I bought it
Necklace snapped day I bought it. Emailed customer service, no response. Cheap and nasty quality. Won't use again
20 januari 2025
Omdöme utan inbjudan
Svar från Silvery Jewellery
Hello Lisa, I hope that you are well.
Thank you for your feedback, I would like to start off by saying that we are extremely sorry to hear about your experience with the necklace, this is definitely not the quality we strive to achieve.
I have gone through our email platforms and I am unable to find your email but we would like the opportunity to make this right and assist you with a repair or replacement.
May I please ask if you could forward the email to our Customer Service Manager directly on jenine@silvery.co.za and we will immediately have this rectified for you.
Once again, we sincerely apologise for the negative experience and any inconveniences caused to you.
We look forward to your email.
Yours Sincerely
The Silvery Team
Such good quality!
Beautifully made ring. Really excellent quality. I got my sizing wrong, not sure what I did wrong but I will be getting it resized. I’m incredibly happy with the ring otherwise and can definitely recommend Silvery Jewellery!
22 december 2024
Svar från Silvery Jewellery
Hello Stprm, I hope that you are well.
Thank you so much for your lovely review and recommending Silvery Jewellery. We are delighted to hear that you're happy with the beautifully made Solid Square Etched Initials Signet Ring and it's excellent quality.
We're sorry to hear about the sizing issue, but we're glad to know that you will be getting it resized. If you need any assistance with resizing or have any questions, please do not hesitate to reach out, we're here to help.
Thank you once again for your support.
Yours Sincerely
The Silvery Team
Svar från Silvery Jewellery
Hello Eugene, I hope that you are well.
Thank you so much for your lovely feedback on the Dainty Name Necklace you had purchased. We are so glad to hear you loved the design and are very happy with your experience. Your satisfaction means everything to us. Thank you for your support.
Yours Sincerely
The Silvery Team
Absolutely terrible experience
Absolutely terrible experience with this company. Originally ordered a ring which came fairly promptly but the incorrect colour was sent. Returned the ring to them on 6th December as this was for a Xmas present. Today is the 10th January 25 and I still do not have my ring. They have sent me tracking information that confirms they received the ring on 16th December but don’t know where it is!!!
10 januari 2025
Omdöme utan inbjudan
Svar från Silvery Jewellery
Hello Simon, I hope that you are well.
Thank you for your feedback. I would like to sincerely apologise for the experience you had encountered, upon investigation, your ring had been remade and sent out from our workshop on the 11th of December 2024 with DHL, we have had no knowledge that your ring was not delivered but thank you for bringing this to our attention. We will attempt to contact DHL and our team in the UK and track your parcel.
Once we have feedback from them, one of our assistants will be in contact with you.
We thank you so much for your patience and understanding in this matter.
Yours Sincerely
The Silvery Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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