We can’t wait for our Experience day! Everything leading up to it has been great- the website is easy to use, the booking process ran smoothly. Eryn was especially helpful when we had an issue with ou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lucy and Grace were both very helpful with my query. Needed to make changes to ticket purchase after completed - both were very amenable to help, gave quick near instant response and guided me through... Se mer
When you intend not to give any support or alternatives to the cancelled kart session you should stop sending these stupid requests for a review. Now you have received 2 times 1 star. If I were you an... Se mer
Företaget har svarat
I received a "Supercar Experience" voucher as a gift last year. I wasn't able to book last year and had forgotten I had the voucher. When I remembered a couple of weeks ago I checked and found it expi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktuppgifter
JBC Silverstone Circuit, NN12 8TN, Silverstone, Storbritannien
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Utmärkt
1 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly and responsive customer…
Very friendly and responsive customer service. Very professional. Much appreciated. Thank you. Highly recommended
19 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your kind words. We are really pleased to hear that you found our customer service friendly, responsive, and professional. Your recommendation means a great deal to us.
We truly appreciate you taking the time to leave this feedback.
Great customer service from Lucy at the…
Great customer service from Lucy at the silverstone team. Got my amendment sorted right away
20 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely feedback. We are really pleased to hear that Lucy was able to help and get your amendment sorted right away. Providing quick and helpful service is something we pride ourselves on, and we will be sure to pass your comments on to her.
Thank you again for taking the time to share your experience.
Very poor customer service following an…
Very poor customer service following an horrendous and very dangerous lap of lights. A car was behaving very erratically and dangerously on the circuit swerving in between lanes and going in the opposite direction at one point. The security were aware but did nothing. I complained to customer services as my 91 year old Dad and 18 year old daughter were very shook up. Cust services denied it happened and after I sent them dashcam footage they admitted it happened. I even pointed out that the vehicle in question did not have road tax. They basically said that was the authorities issue and they closed my case. It was an expensive treat but thought that better care and safety would be provided. I will not be returning as I don’t think they have safety protocols in place to deal with dangerous driving like this.
29 december 2025
Omdöme utan inbjudan
Svar från Silverstone
Thank you for taking the time to leave your feedback. We are aware that you have already been in contact with our Customer Service team, and we understand there was some miscommunication during those conversations.
This incident has since been fully investigated by the relevant parties, and a detailed response has already been sent to you regarding the matter. We appreciate you sharing your concerns, and we are sorry to hear how distressing the experience was for you and your family.
The safety and comfort of all our visitors is extremely important to us, and while we cannot go into further detail beyond the correspondence already provided, please be assured that your comments have been taken seriously and reviewed internally.
Thank you again for raising your concerns with us.
Excellent customer service
Very prompt, professional and friendly response from Sam in the Silverstone team after I raised an enquiry relating to my account.
20 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your wonderful feedback. We are delighted to hear that Sam provided a prompt, professional, and friendly response to your enquiry. We are very proud of the service our team delivers, and your comments mean a great deal.
We really appreciate you taking the time to share your experience.
Booking a suite online
Quick and efficient and even received a quick phone call to clear up details
18 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your feedback. We are really pleased to hear that the process felt smooth from start to finish.
We appreciate you taking the time to share your experience and look forward to welcoming you soon.
Great service and very helpful.
19 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your kind feedback. We are delighted to hear you received great service and found our team very helpful. We really appreciate you taking the time to share your experience.
Svar från Silverstone
Thank you for your feedback. We are really pleased to hear you found our team helpful and quick to reply. Your kind words are very much appreciated.
Sue was absolutely great she replied to…
Sue was absolutely great she replied to emails
She communicated very well she advised us the best way to do stuff we had bought tickets but bought them for the wrong part
As I have a disability
Now sue has advised we will now have the best experience very grateful to her.
15 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your lovely feedback. We are delighted to hear that Sue was able to support you throughout the process and help resolve the issue with your tickets. We are especially pleased that she was able to guide you towards the best option to ensure you have the most enjoyable and comfortable experience, particularly with your accessibility needs in mind.
We will make sure your kind words are passed on to Sue, she will be thrilled to know how much her help meant to you. Wishing you a fantastic time at Silverstone.
Sue Davidson really helped us with our…
Sue Davidson really helped us with our booking and took the time to help us out finding the right seats and grandstand
14 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely feedback. We are delighted to hear that Sue was able to help you with your booking and took the time to find the right seats and grandstand for your visit. We are thrilled to know Sue made the process easier for you.
Special praise goes to Sam
Due to a problem, which the bank has not yet determined why it occurred, there was a difficulty in paying out a transaction that had already been made more than a month ago. I contacted support and indeed, everyone I had the opportunity to communicate with (from planning driving experiences to resolving transaction issues) was extremely helpful and understanding. Special praise goes to Sam, the advice and support I received exceeded all expectations.
15 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for sharing your experience. We are really pleased to hear that our team were able to support you.
A special thank you for recognising Sam, it is wonderful to hear that the advice and support you received exceeded your expectations. We will be sure to pass on your kind words.
Thank you again for your feedback.
Svar från Silverstone
Thank you for your kind feedback. We are so pleased to hear you received great, speedy customer service. Our team works hard to respond quickly and helpfully, and it is wonderful to know this made a positive difference to your experience.
We appreciate you taking the time to share your comments and look forward to assisting you again in the future.
F1 Not got there yet
F1 Not got there yet, didn't book a park and ride at the the time of getting my ticket! Now difficult to do, what a pain lets hope things get better.
14 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for sharing your feedback. You are able to purchase Park and Ride tickets through our website. There is no requirement to have added them at the time you bought your main event ticket.
You can find all Park and Ride options, as well as our other travel options, and complete your purchase here: https://www.silverstone.co.uk/events/formula-1-british-grand-prix/getting-here. We hope this makes things easier, and we look forward to welcoming you to the British Grand Prix.
Brilliant customer service from Lucy
Brilliant customer service from Lucy
Quick and helpful email response
12 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your kind words. We are delighted to hear that Lucy provided quick and helpful support. Delivering efficient and friendly service is what we strive for, and your feedback means a lot.
We will be sure to share your comments with Lucy and the team.
Silverstone Top Team
The team at Silverstone have been fantastic, and have gone well over and above what you expect. When I was experiencing tech issues in buying tickets for an event, they, in fact Nicky specifically, went out of the way to sort this for me. This is true customer service, and as it should be, but not what we get everywhere, or very often these days. Thank you and well done Nicky and the Silverstone team - much appreciated
2 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your wonderful feedback. We are delighted to hear that Nicky and the Customer Service team were able to assist you and go above and beyond to resolve your ticketing issue.
Providing exceptional customer service is something we take great pride in, and it is fantastic to know that Nicky made such a positive impact on your experience. Your kind words mean a lot to us and will be shared with the team. We look forward to welcoming you to Silverstone soon.
Another positive experience!
It's been another positive contact with Silverstone customer services. I had to submit my blue badge parking details to ensure I have appropriate parking in July. Sue was very helpful on this occasion and and has since confirmed all has been done and will receive my parking pass in June.
12 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for sharing another positive experience with us, it is wonderful to hear. Sue will be delighted to know she was able to support you with your Blue Badge parking arrangements and ensure everything was confirmed smoothly for your visit in July.
We really appreciate you taking the time to leave this feedback, and we look forward to welcoming you in the summer.
Thanks Val
Decided to change my ticket as realised I’d made an error. Val was fantastic. Patient, helpful and understanding.
9 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your lovely feedback. We are delighted to hear that Val was able to support you so patiently and helpfully when updating your ticket. We really appreciate you taking the time to share your experience.
Carfest 26
Got back to me after a week or two, but that's to be expected considering the volume of activity and the distance from the event date, so no problems there. Answered my query well and sorted my concern. All good.
8 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for taking the time to share your feedback. With our Lap of Lights event in full swing, our team were out delivering the experience, so we sincerely apologise for any delay in response times. We are really pleased to hear that once we got back to you, we were able to answer your query and resolve your concern. We appreciate your understanding and look forward to welcoming you to CarFest 2026.
Disgusting!!!!
Disgusting. Simple as that. Dont bother trying to get help if you're disabled, sent a hospital letter in for my mobilty from my MS Specialist along with PIP & blue badge. Didnt want to know, they are only interested in healthy people with plenty of money to waste. Prices for Moto GP in August are an absolute joke, along with everything else they rob you for as well like food, drinks, souvenirs, overnight camping, the list goes on.... do yourselves a favour & watch it on tv or be prepared to be robbed left right & centre. If you're disabled (I have MS & cant walk over 50m) dont bother as you wont get an ounce of help. Discrimination at its finest & being fleeced of many hundreds of pounds just to see a bike race....Silverstone hold your heads in shame
9 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for taking the time to share your experience. We are very sorry to hear how disappointed you felt during our Personal Assistance application process. Our Personal Assistance (PA) Scheme is based on the approval of a valid application and meeting the eligibility criteria outlined in our accessibility policy. You can read the full details of the scheme, including the evidence required and how applications are assessed, here: https://www.silverstone.co.uk/visit-eat-stay/accessibility/personal-assistance-ticket-scheme
We never want anyone to feel unsupported, and your feedback is important to us. It will be shared with the team so we can continue improving how we communicate and guide guests through the process.
Ticket exchange
Ticket exchange
I reached out to exchange a grandstand ticket for a general admission ticket so I could attend with my young son. I'm so grateful for the accommodating and friendly support that I received for what will surely be an unforgettable weekend.
5 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for sharing your experience with us. We are so pleased to hear that our team were able to help with your ticket exchange and ensure you and your son can enjoy the weekend together. It is wonderful to know the support you received felt friendly and accommodating.
We really appreciate you taking the time to leave this review.
Val was so helpful
Val was so helpful, resolved my issue straight away, thank you so much! Absolutely love Silverstone! Customer service is awesome and Val is a true asset to the team, thank you again!
8 januari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Val was able to resolve your issue so quickly and that her support made such a positive impression. It is fantastic to know you love Silverstone and that our Customer Service continues to stand out for you.
Your kind words will be shared with Val and the team. Thank you again for taking the time to leave such great feedback.
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