Shuttercraft Lichfield: Amazing service, I’m so pleased with my shutters, Mark was fantastic in advising and right up to fit, Jack who installed them was also brilliant, absolutely love them, that muc... Se mer
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Plats
Byt platsAdvantage House, Stowe Court, Stowe Street, Stowe Court Stowe Street, WS13 6AQ Lichfield, Staffordshire, GB
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Det här tycker kunderna
Fantastic, honest service from Mark and Jack. Very honest and transparent service from the start, genuinely helpful in understanding the best options with incredibly professional and slick fitting ser... Se mer
Brilliant service from beginning to end. Two bay windows plus one other, installed in a day with minimal disruption and Covid aware. Delighted with the results.
Excellent service. Shutters look fabulous. Fitter was excellent very professional. I would highly recommend
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Företagsinformation
Om Shuttercraft - Lichfield
Skrivet av företaget
When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.
Trusted nationally. Delivered locally.
We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.
We make light work of looking after you
How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.
We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.
And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.
We only fit premium S:CRAFT shutters
Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.
Established, yet innovative
We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!
Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.
Our ‘No hard sell’ promise
We pride ourselves on our customer service, helping you transform your home to your taste and budget.
We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.
We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.
Kontaktuppgifter
Advantage House, Stowe Court, Stowe Street, Stowe Court Stowe Street, WS13 6AQ, Lichfield, Staffordshire, Storbritannien
- 01543712450
2,2
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Absolutely appalled
We purchased blinds for our kitchen in October 2024 when we moved into our new house, we was told their would be a 3 month wait for them to be manufactured which was no issue.
During the process we wasn’t updated once with the progress of our order and we had to chase Shuttercraft for an update.
We was then told our blinds were ready and we would have them fitted on the 31st of January. My Wife had worked 9 days straight and booked annual leave to be available on the 31st for fitting. The night before I sent an email asking them to contact her when the fitters were on the way or an estimated time they might arrive.
11am on the 31st and still no response back, my wife then had to chase them for any update and was promised a call back- several times this happened though out the day, Then at 12 I receive an email that due to “unforeseen circumstances” they would not be fitting our blinds.
We was offered in the same email fitting availability for the weekend and I confirmed that was fine within an hour.
I never received any confirmation or response back for fitting at the weekend and waisted my time waiting for Shuttercraft to get in touch.
I don’t know what sort of company thinks they can waste people’s time to this extent.
To our disgust we haven’t received any form of communication since friday 31st.
We have spent the best part of £2000 on our blinds and have been made to feel completely forgotten about and robbed of our money.
5 februari 2025
Omdöme utan inbjudan
Svar från Shuttercraft - Lichfield
Hi Daniel,
Apologies for the bad experience—that was never our intention. Unfortunately, due to our fitter's wife being rushed to hospital, we were unable to attend the initial appointment. Please accept our sincere apologies for any inconvenience caused.
The blinds are now installed, and we hope you’re happy with them. If there’s anything else we can do, please don’t hesitate to let us know.
Disappointed asked for a quote over 2…
Disappointed asked for a quote over 2 weeks ago for a large gable shaped window, gentleman came out took the measurements Told me the 12 week lead time and won’t be able to give a quote until he gets back to the office and uploads the measurements in to the computer and then commented (it won’t be cheap and in a hurry to leave ) i did not make much of it until we had no quote or call back chased the office then head office who assured a call and quote back.
I don’t understand the comment and no reply because how expensive would one shutter for a main feature of the house gable window be £2-4K ??? When the window alone cost around £8k… would not know as we never got a price.
He could clearly see we just move back in to our house after a totally demolished house has been rebuilt spent a fortune the total house rebuild one shutter blind would not have broke the bank.
Maybe he did not like my colour or was concerned about my bank balance, absolutely waste of time company and branch. Don’t bother …..
12 januari 2023
Omdöme utan inbjudan
Svar från Shuttercraft - Lichfield
We are sorry to hear that you did not receive your quote, and that this experience has happened. We are looking into this for you and will be in touch soon.
Excellent service
Excellent service. Shutters look fabulous. Fitter was excellent very professional. I would highly recommend
4 mars 2022
Svar från Shuttercraft - Lichfield
Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.
Terrible service from Shuttercraft
I had 4 shutters installed in September 2020 and two were faulty. I reported this to Shuttercraft Lichfield two days later and replacement parts were ordered. I am still chasing them for repairs one and a half years later! I am essentially being ignored by the Lichfield branch, so have spoken to the head office twice. I was assured that this has been escalated to management, but I have heard nothing since speaking to them in January! The service Shuttercraft provide is terrible and I would definitely not recommend them! I have now referred this to the financial ombudsman service!
I do not recommend this company at all!
3 mars 2022
Omdöme utan inbjudan
Svar från Shuttercraft - Lichfield
Dear Ravi
We are very sorry to hear that your experience with Shuttercraft Lichfield has left you feeling this way.
We take all reviews and feedback raised by the end users of our products, and Franchise Partners services very seriously indeed, and will look into this matter further.
If I could ask for your patience whilst I look to speak with Shuttercraft Lichfield, this would be appreciated.
We will then be back in touch.
18/03/22
Hi Ravi, as we discussed over the phone, unfortunately, due to technical issues with our ordering portal, only part of the replacement order was processed.
Once I was aware of this, I re-ordered the replacement part, and this is currently being air freighted to me as fast as possible. As soon as it arrives, I'll be in touch so I can get it installed for you.
Once again, I am so sorry for your experience, and I am doing everything within my power to resolve this issue for you as quickly as possible - Mark
Shuttercraft Lichfield
Shuttercraft Lichfield: Amazing service, I’m so pleased with my shutters, Mark was fantastic in advising and right up to fit, Jack who installed them was also brilliant, absolutely love them, that much we are going to order for the rest of the house, beautiful!
22 december 2021
Omdöme utan inbjudan
Svar från Shuttercraft - Lichfield
We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.
Fantastic and professional service
Fantastic, honest service from Mark and Jack. Very honest and transparent service from the start, genuinely helpful in understanding the best options with incredibly professional and slick fitting service. Would definitely recommend, worth the investment and makes such a difference.
30 augusti 2021
Omdöme utan inbjudan
Fantastic Experience
Fantastic shutters supplied by Mark and fitted by Jack. Perfect service and experience. Would recommend to anyone!
29 juni 2021
Omdöme utan inbjudan
Love my new shutters
Love my new shutters ! Thanks to Mark and Jack for brilliant service throughout
19 april 2021
Omdöme utan inbjudan
Brilliant service from Lichfield Shuttercraft
Brilliant service from beginning to end. Two bay windows plus one other, installed in a day with minimal disruption and Covid aware. Delighted with the results.
16 april 2021
Omdöme utan inbjudan
Very happy with the design and service…
Very happy with the design and service received
2 november 2020
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