Shurgard Self Storage - Wokingham Omdömen 

I was looking for only a month’s storage whilst moving home when I was recommended Shurgard Storage with their £1 for the first month offer. I signed up online whilst at a coffee shop, with the process straightforward. Within a short space of time, the email came through confirming my storage unit and details to log into an app.

The app itself does everything, opens the secured gates, the access door to storage and the lifts to the different levels. The storage facility had multiple trollies available. Upon arrival to my designated locker, I took off the tag and inside was the lock I paid for during signup.

Overall, very easy to access the unit, despite only one working lift.

Had a call from David soon after, welcoming me to the unit and answering any questions I had. Genuine and friendly gentleman.

Can’t comment on long term use as I’ll only be using it for a month, but happy so far with how things are going and would recommend.

David was very helpful and happy to show me various storage sizes.

Richard was very helpful and gave me a thorough understanding of how renting storage units works, as I've never rented storage before.

Excellent facility, good technology and really helpful staff. Thanks

Great and speedy booking. Highly recommend

Shurgard have been amazing during my time.
Staff are always helpful

Spoke to Kieran on the phone to see what can be done about my recent price increase. After a few days I visited the office to change units which saved over £80 per month! Great service by Kieran throughout

Storage is easy to reach and to access. Store manager is very helpful and responsive.
5 stars

Great and efficient service from David

Team at Wokingham have been outstanding when it comes to helping out with issues I have had. Big shout out to Richard and Kieran who have always gone above expectations

Had a great first impression with the store. Booked online and popped into the office as I didn't know where to go. Great service by the team

A couple of months ago, I decided to take up a contract with Shurgard Wokingham to store some personal belongings. Initially, everything seemed fine the rates were reasonable and the process was straightforward. However, after only a short period, the rates almost doubled, which made me decide to move out.

Unfortunately, during this time, my family and I suffered the loss of a loved one. I informed Shurgard of my situation and asked if my contract could be adjusted on a weekly basis while I made arrangements to vacate the unit. Despite reaching out proactively, no one contacted me back. Instead, I was unexpectedly hit with a charge of over £104, which I found extremely unfair given the circumstances.

When I phoned to discuss the issue, the staff member I spoke to showed no empathy or professionalism, and even hung up on me. I found this behaviour completely unacceptable and unhelpful.

This is not the level of service you would expect from a business. My experience with Shurgard has been deeply disappointing unreasonable price hikes, lack of compassion, and poor customer service. I would strongly advise anyone considering using their services to look elsewhere, as there are far more respectful and understanding companies available

4Star
On-line application process and setup.
Getting on to site and on boarding.

Get some trolleys with brakes.

Maybe the facility is clean, secure and solid but I’m extremely disappointed since I vacated my unit early, thinking I can still use it to keep stuff until my last day and then found that they terminated my account because I didn’t lock it!

Shurgard Wokingham UK simply self-terminated my rental abruptly, even though I was paid up fully until the 19th Oct. They refused to refund me pro-rata un-used days and it simply makes it hard not to believe that they already re-rented my unit to someone else which feels incredibly unfair and opportunistic.

My experience with the facility has also been consistently frustrating since we agreed on a rental amount of around £85 (including insurance) from day one, yet without warning or justification, they increased it to over £105 after 6 months. That kind of treatment feels exploitative, and frankly, I can’t help but suspect greed is driving these decisions.

Great communications. App is really useful and helped with getting in and out of storage unit.

So far so good very easy to arrange guy I spoke to on the phone was pleasant

Richard was very kind and took time to explain to us our best options. He was patient and thorough in his explanations and went above and beyond for us, ensuring that our units were next to each other for convenience! The units were well kept and the facility was easy to use and clean!

Staff helpful sorting a tech issue with access on day 1. Annoying that you have to use their lock and key (for which there is of course an additional charge).