Shurgard Self Storage - Reading A33 Relief Road Omdömen 

Friendly staff at the Reading store. Also good service and info from an earlier phone call. Got to see a couple of units to help my decision. Well done all around.

Excellent service from Edward and Karen

I had a fantastic experience with Shurgard Storage in Reading, particularly thanks to Edward and Karen.

Edward was absolutely amazing from the moment I arrived. He took the time to understand exactly what I needed and made sure I got the right size unit for my requirements, rather than simply trying to sell me the biggest option. He genuinely went above and beyond to help and made the whole process straightforward and stress-free.

Karen was equally fantastic — friendly, helpful and a real pleasure to deal with.

Both Edward and Karen are a real asset to Shurgard. It's not often you come across people who take such pride in looking after customers and genuinely care about providing a great experience.

I wouldn't hesitate to recommend the Reading Shurgard team, and I hope their management recognise what two fantastic members of staff they have in Edward and Karen.

Thank you both for all your help!

Edward has been very professional, friendly and very helpful. Would highly recommend. A true asset to Shurgard. Raj Chhibba

good staff amazing experience

Lovely lady Claire showed us the rooms and explained pricing. More than happy ...now have to move in !

Karen was incredibly nice, patient and proffesional with the delivery of service for my rental. She listened carefully to my situation and recommended the absolute best option for my storage requirements. Dare I say, it was very quick. Everything executed in about 15 mins.

Handy, easy to use app.
Billing straightforward.
Disappointed with 27% price increase in a year!

Karen has been fantastic to us in customer services. Great personality, warming and most importantly exceptionally helpful. Thank you for your great service

Karen, was really helpful at reception while setting up storage. And offered flexible solutions. Really helpful and I was fully satisfied with the experience.

Karen was lovely in helping us with finding our storage unit for when we move out next weekend, very helpful gave us all the correct information we needed and answered all of our questions. Quick and helpful service highly recommend

Thank you very much! :)

We were attended to for the second time by Karen and she was so helpful and kind. We will definitely continue to use this storage.

Extremely helpful staff, really friendly. Units are very clean and dry.

Really easy to arrange. My thx to Edward for showing me all around and talking me through all the options. The onboarding process was also super quick and straightforward.

Karen and Ed were really helpful. Perfect place to store things between university houses

Karen and the Shurgard team were most helpful in assisting me with getting my things safely stored before I began my studies in University of Reading.

I recommend all students Shurgard Caversham (Nearest to the campus) to Store all excess belongings.

Thanks Karen and Shurgard team! =]

Karen was super efficient, friendly & helpful. My second time using shurgard. Recommend.

Great experience with Shurgard Reading. The booking process was straightforward and staff very helpful and prompt answering questions (especially Karen). The storage was easily accessed via app and key collected without no hassle. The moving process was hassle-free. Recommended for convenient storage solution.

The staff at Shurgard Reading were very helpful and my expectations were exceeded - they offered proactive solutions that I wasn’t expecting

Absolutely appalling experience. I would never recommend this company to anyone.

I rented a storage unit for around three weeks after being offered what sounded like a straightforward deal over the phone. The representative told me it would cost £1 for the first month, followed by £60 thereafter. Since I only needed the unit for around three weeks, I specifically explained my situation before agreeing. At no point during that conversation was I told that I would have to give 15 days’ notice before moving my belongings out.

After I emptied the unit, I was then told I owed an additional £80 because I hadn’t given the required notice. This came as a complete shock. Their response was simply that it was “in the terms and conditions.” That’s not good enough.

If you’re explaining the agreement over the phone and asking customers to commit based on what you’ve told them, then you have a responsibility to mention important conditions like a mandatory 15-day notice period. This isn’t some insignificant clause hidden away in the small print—it’s something that directly affects how much customers end up paying. The representative was happy to explain the promotional price but somehow failed to mention the one condition that would leave me with an unexpected bill.

As a university student living on a very tight budget, an unexpected £80 charge is a huge amount of money. I chose this storage company because I believed I was getting a simple, affordable option while I was between accommodations. Instead, I’ve been left feeling misled and out of pocket over something I was never verbally informed about. Had I been told about the notice requirement, I would have given notice immediately or chosen another company altogether.

The customer service afterwards was just as disappointing. Rather than acknowledging that their representative had failed to explain a key condition of the agreement, they simply hid behind the terms and conditions. That’s not transparency, and it’s certainly not good customer service.

I honestly feel like this system is designed to catch customers out. If a condition can result in an £80 charge, it should be clearly explained during the phone call—not quietly left for customers to discover after the fact.

Be extremely careful if you choose this company. Don’t rely solely on what you’re told over the phone because it appears you may not be given all the information you need to make an informed decision. Read every single line of the terms and conditions, because you could easily find yourself facing unexpected charges just like I did.

This has been one of the most frustrating customer experiences I’ve ever had. I feel completely misled, and I will never use Shurgard again. There are plenty of storage companies that are honest and transparent with their customers—I strongly recommend looking elsewhere.