Everything from booking a storage unit to arriving and putting my things into the unit was so easy. The staff at Dover, especially Trudy, are always friendly and helpful. Nothing is too much trouble.... Se mer
Plats
Byt platsWhite Cliffs Business Park, CT16 3FJ Dover, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Perfect, easy to use, great communication and made the whole process of having a locker, and filling it and emptying so smooth 100% recommend
I used Shurgard Self Store for temporary storage during a home move. I found it easy to rent a unit, many unit size options were available. The location and easy access made the Dover units a good cho... Se mer
Easy to book online plus saving admin fee, downside is you get told you’ve paid for a lock and if you don’t want it you get a refund, and also there would be a red tag on the unit. On arriving we wer... Se mer
Företagsinformation
Om Shurgard Self Storage - Dover
Skrivet av företaget
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Skrivet av företaget
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Kontaktuppgifter
White Cliffs Business Park, CT16 3FJ, Dover, Storbritannien
4,8
Utmärkt
53 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to book and move in
24 oktober 2025
Best idea we’ve had!
Simple process, great set up at our local branch, very helpful staff, perfect solution to our house move!
24 oktober 2025
easy to organise
easy to organise - staff extremely helpful and a pleasure to deal with. Highly recommended.
22 augusti 2025
Do NOT use this company. They have no understanding of the complexities of moving house.
The conveyancing of the sale of my house went through very quickly and so I looked around for storage until the new house was ready. I used Shurguard because it looked as though it could all be booked online. I started to book a storage unit but had to ring up several times to complete the booking process because the site was not working properly. Emails were duplicated and they even terminated the contract before I had started it. I was thentold that I had to do an ID check. Again, I tried to do it online but after attempting to do so for an hour, I had to travel to the Shurguard site in Dover to do the checks in person, which was extremely inconvenient and time consuming. Whilst there, I asked about ending the contract because it was not clear at all from their terms and conditions how this worked. It was very hard to pin down the staff to get a clear answer and they were quite vague, but they said that I needed 15 days notice during a payment period to end the contract but not when the payment period is at an end at which point no notice is required. I repeated that back to them and they agreed.
I was only able to tell Shurguard on five days before the end of that peiros that I wanted to end the contract and so not have to pay the next £345. They then said that I have to pay the full amount for the month from of £345, even though the 15 day's notice period runs would run iuyt. Their staff did NOT make it clear that I had to pay the full monthly charge even when the payment period was coming to an end and how can they justify charging for the other half of the month when the 15 days' notice runs out? They would not even refund the insurance that I paid.
And then to top it all, after I have removed my furniture and with over 30 days paid for, they rang to ask whether I would use the unit. I refused to say so as to stop them renting it out to someone else in that period. What a bunch of cowboys. AVOID AT ALL COST.
Shurgard, please dont bother with one of your AI generated or copy and paste replies.
Update. About two months after this review someone from Shurguard rang me. They confirmed that the terms and conditions need rewriting because they were difficult to understand and their staff needed retraining. He then went on to ask how much I would accept from them NOT as compensation or recompense, but to take down my negative review. This tells you a lot about the company. AVOID at all costs.
31 juli 2025
Omdöme utan inbjudan
Svar från Shurgard Self Storage - Dover
Hello AR, and thank you for your feedback.
We’re sorry to hear that the termination of your contract did not go as planned. Your comments have been noted and will be shared with our team to help improve our processes.
If you would like us to contact you to look into this further, please send your contact details to info@shurgard.co.uk.
Our team remains at your disposal for any additional questions you may have. Your Shurgard Team
Very helpful and friendly staff
Very helpful and friendly staff. The process was extremely easy with courtesy calls made to see if everything was okay.
10 juli 2025
Needed emergency storage and it was…
Needed emergency storage and it was sorted out in hours.
The site is secure and clean with all the equipment to help fill a unit with two vans of furniture.
1 juli 2025
Friendly helpful staff in a spotless…
Friendly helpful staff in a spotless environment with plenty of good size trolleys to transfer boxes etc. Good variety of unit sizes to choose from.
20 juni 2025
Offering good deals and clean and…
Offering good deals and clean and secure storage, however hours flexibility could be better in evenings and remind me to cancel when not continuing the contract to avoid unnecessary costs
3 juni 2025
Great customer service from booking to…
Great customer service from booking to moving in!
The ladies at Dover, Kate & Gemma were brilliant! 🤩 very helpful throughout, stress free!
10 april 2025
Very helpful staff and easy access…
Very helpful staff and easy access would definitely recommend
5 april 2025
All staff were very helpful and made it…
All staff were very helpful and made it an easy transaction.
25 februari 2025
No hassle storage
For a storage unit Newby everything went to plan nice and easy eg reception knew who I was had my lock ready and showed me around with no waiting , I was impresses especially as they did not know what time I was comming. I would have no problem recommending Shirland.
21 februari 2025
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