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Shopunlimitedlive Omdömen 

18
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TrustScore 3 av 5

3,1

TV-kanal
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Företagsinformation

  1. TV-kanal
  2. Outletcenter

Skrivet av företaget

Shop Unlimited is a UK live shopping channel offering a curated mix of craft, home, beauty, wellness, fashion, jewellery and lifestyle products. Customers can watch and shop live on Freeview 97, Sky 672 and online at shopunlimitedlive.com, with catch-up shows also available on YouTube. We aim to bring friendly, interactive shopping to customers across the UK, with great products, special offers and helpful customer support.

Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

18 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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3,1

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(18)

18 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Ordered 2 gx pillows 1st July still…

Ordered 2 gx pillows 1st July still waiting for delivery today 9th July phoned customer service up 4 times no help at all when they have your money that's it not bothered after that I will never shop with this company again they are terrible outfit order number 8201

1 juli 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Darryl,
Thank you for your review, and I’m sorry you feel let down by the service you received when you contacted us.
We do advise a delivery timeframe of 5–7 working days, and as your order was placed on 1st July, it is currently still within that advised timescale. Tracking has also been sent to you, and the parcel is showing as out for delivery today, 9th July with Evri.
That said, I’m sorry if this wasn’t explained clearly when you called. We do take customer service seriously and are always happy to check into orders and provide updates where we can.
I hope your pillows arrive safely today, and thank you again for your order.

Betygsatt 5 av 5 stjärnor

Really quick delivery of my crafty…

Really quick delivery of my crafty goodies. Better packaging than the other hobby channel and quicker delivery. I’ve used them multiple times now as I’ve had to wait weeks for orders from the other channels and then the packages look like they’re returns. You can tell the people at Shop/Craft unlimited really care. I think these other 1 star reviews are from rivals scared of the competition. Shame really.

1 juli 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Christine,

Thank you so much for your lovely feedback and for shopping with us multiple times. We’re really pleased to hear your crafty goodies arrived on time and that you were happy with the packaging too.

It means a lot to know that the care we put into the service is coming across. Thanks again for your support and for taking the time to leave such a kind review.

The Shop/Craft Unlimited Team

Betygsatt 5 av 5 stjärnor

Speedy delivery and excellent product/price

Was wary after reading the reviews, but item arrived quickly and was exactly as shown! Very happy.

4 juli 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Suzanne
Thank you so much for your review. We’re really pleased to hear your item arrived quickly and as expected. It’s lovely to know we were able to give you a positive experience. Thanks again for shopping with us.

Betygsatt 5 av 5 stjärnor

Faultless.

Faultless.

1 juli 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Karen
Thank you so much for your 5-star review. We’re delighted to hear everything was good for your order. We really appreciate your kind feedback.

Betygsatt 1 av 5 stjärnor

AVOID AVOID AVOID.......

AVOID AVOID AVOID........ utter shambles of a company. same watch was advertised on kev's website for nearly half the price. emails ignored and in the end i had to go to my card company for a chargeback. it was easier to get a refund from auction world and that's saying something.

23 juni 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Thank you for your review.

We take all feedback seriously, but we’re unable to identify a genuine customer experience from the details provided here. This review does not appear to relate to a specific order, product, delivery, refund or customer service issue.

We’ve requested further information through Trustpilot so we can investigate properly. If you can provide an order number or contact details, our customer service team will review this as a priority.

Kind regards,
Shop Unlimited

Betygsatt 2 av 5 stjärnor

Placed a large order

Placed a large order, 12.6. 26 one item was wrong, sent photo of wrong item and information of the ordered item, got an email to say they get in touch with seller.
That’s it , not heard a thing since.

12 juni 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Denise , Thank you for taking the time to leave your review. I’m really sorry that you’ve had to chase this, especially after sending through the photo and details of the incorrect item.

This should have been followed up properly, and I apologise that you’ve been left waiting. I’ve asked our customer service team to call you directly so we can get this resolved for you as quickly as possible.

Thank you for your patience, and sorry again for the inconvenience caused.

Best wishes,
Shop Unlimited

Betygsatt 5 av 5 stjärnor

Good customer service

Ordered several items and thought they would be delivered together. They were despatched separately but no additional cost and received delivery updates for each item. Delivered quickly and good value purchases really pleased

12 juni 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Karen,

Thank you so much for your lovely review.
We’re really pleased to hear your orders arrived quickly and that you were kept updated along the way. Some orders can arrive in separate parcels depending on the items ordered, so it’s great to know the delivery updates were helpful.

We’re delighted you’re happy with your purchases and really appreciate you taking the time to share your experience.

Kind regards,
Shop Unlimited

Betygsatt 5 av 5 stjärnor

Highly recommended

I’ve placed two orders since the channel launched and both have arrived promptly, in full and great value for money. I really can’t recommend them highly enough.

24 juni 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Jane

Thank you so much for your wonderful review and for shopping with us again.
We’re really pleased to hear both of your orders arrived promptly, in full, and that you felt they offered great value for money. Your recommendation means a lot to us.
We truly appreciate your support and hope to welcome you back to Shop Unlimited again soon.

Kind regards,
Shop Unlimited

Betygsatt 5 av 5 stjärnor

Great crafty shopping channel and shop

Placed an order of crafty goodies and it arrived in split parcels much quicker than expected. Postage was free (spent £50) and everything well packaged. Items were very good value. Was fun to watch the show - presenters knowledgable and some great ideas showcased. Will definitely tune in regularly and place further orders.

25 juni 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Karen
Thank you so much for your wonderful review.
We’re delighted to hear your crafty goodies arrived quickly and that everything was well packaged. It’s also lovely to know you enjoyed watching the show and found the demonstrations and ideas helpful.

We really appreciate your kind words and your support, and we look forward to welcoming you back to Shop Unlimited again soon.

Kind regards,
Shop Unlimited

Betygsatt 5 av 5 stjärnor

Everything exactly as it should be

I have ordered from them several times and never had any issue. Ordering is simple, the prices are great and delivery is quick. What more could you want? Even their call centre is a joy to deal with!

3 juni 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Di
Thank you so much for your lovely review. We’re really pleased to hear you had a good experience shopping with us.
We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
Shop Unlimited

Betygsatt 1 av 5 stjärnor

Returns Responsibility?

They are just middle men!

Show scant regard for customers.
Deflect from their responsibilities as a seller!
Put the responsibility on their suppliers to fix a problem, do not inform you of their supplier due to an inane policy of nondisclosure = customers left in a void ( I can see I’m not the only one here in the void).

I want a prepaid returns label for the incomplete order and the missing part should it ever arrive.
They say “I’ve changed my mind” so the cost is down to me to return a £300 incomplete order!
This was a bday (gone now) gift for my grandson.

order #5996

I can only say don’t use!

Update the missing item arrived yesterday on the 27th via Royal Mail “Not last Week” as per their Reply!
I will pass this on to PayPal re: my dispute not that I scant afford £300 of my monies sitting in abeyance and don’t intend to pay more for the returns cost!

Update 2/7: Shop has notified me that the Supplier to Shop has given a full refund.

11 juni 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

HI John , Thank you for taking the time to leave a review. We’re genuinely sorry that your experience has left you feeling disappointed, especially as this was intended as a birthday gift for your grandson.
We understand how frustrating it is when an order does not arrive exactly as expected. In this case, the drone itself was supplied, but we accept that the separate spare battery you ordered was missing. Once this was raised with us, we worked to get the missing item sent out, and our records show that the replacement battery was delivered last week.
That said, we are sorry that the overall experience has not met the standard you expected from us. We do use trusted suppliers to fulfil some items, but we fully understand that your order is with Shop Unlimited and we remain responsible for helping to resolve customer issues.

If you would still like us to review the return request, please contact our customer service team quoting your oorder number and we will look at the details again.

Kind regards,
Shop Unlimited

UPDATE : Hi John , Customer services will be calling you; however in the meantime we have processed a refund for you.

Betygsatt 1 av 5 stjärnor

What a waste of time this company is

What a waste of time this company is, ordered an item on the 21st May 26, now on 17th June, item not arrived, after 6 emails & two phone calls still not been resolved, I have now received an email saying I will have my refund within 5 working days, not holding my breath.

17 juni 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Thank you for taking the time to leave a review. We’re very sorry to hear that your order has not arrived and that you feel this has taken too long to resolve.
From the details provided, we are unable to identify your order at this stage, so we have requested further information through Trustpilot. Please respond with your order number or the details used when placing the order so we can look into this properly.

If a refund has already been confirmed by our customer service team, this will be processed back to the original payment method. However, we would still like to review what has happened here, as this is clearly not the experience we want customers to have.

*After checking your customer account we can see that your refund was processed (it will appear in your bank ASAP) AND you received a complimentary Kleeneze Bundle by Yodel which was delivered on 17th June*

Betygsatt 1 av 5 stjärnor

Buyers beware

Ordered a watch that didn't meet my expectations. Returned as per their instructions and was signed for. Have now spent over 10 days chasing a refund with no joy. Appalling customer service now have to get the credit card company and post office involved to get a refund.

29 maj 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Richard.
Thank you for taking the time to leave a review. We’re sorry to hear that you have been waiting for your refund and that you feel this has taken too long to resolve.
We understand that the item has been returned, and we apologise if you have not received a clear update from us. Once a return is received, it needs to be checked and processed, but we agree that communication should be clear throughout.

I beliveve you refund has been actioned. Please contact our customer service team quoting your order number so we can confirm the status of your refund as a priority.

Kind regards,
Shop Unlimited

Betygsatt 1 av 5 stjärnor

I made an order about 2 wks or so ago

I made an order about 2 wks or so ago. Recieved 1 item the other item was missing. Like a few others I've read no email no reply to where the other item was. Rang them a few times no reply. Eventually received an email stated I was getting a refund but have to wait 10 days before I get a refund. I'm not happy with this company. And definitely would not watch or buy from this channel again

29 maj 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Hi Elizabeth,
Thank you for taking the time to leave a review. We’re very sorry that one of the items from your order was missing and that you did not receive the level of communication you should have had from us.
We completely understand how frustrating it is to have to chase for an update, especially when part of an order has not arrived. This is not the experience we want our customers to have, and we’re sorry that this has left you feeling disappointed with Shop Unlimited.

If a refund has now been confirmed, this will be processed back to your original payment method. Refunds can sometimes take a number of working days to appear, depending on the payment provider, but we appreciate that waiting for this after an issue with an order is frustrating.
Please contact customer services if theres anything else we need to do. Our customer service line is manned 24/7 .

Kind regards,
Shop Unlimited

Betygsatt 1 av 5 stjärnor

1 item missing from my order

1 item missing from my order, I do not use QR codes so am unable to trace where my package is, I have emailed this company TWICE and have had no response from them after emailing all details of order number and all my personal details.. I won't be watching or ordering again in future..they simply don't care once they've had your money.

9 maj 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

We’re very sorry to read this after recently finding this review page and we completely understand your frustration. This is certainly not the experience we want any customer to have.

Please accept our apologies regarding the missing item and the lack of response to your emails. We do care greatly about our customers and would like the opportunity to investigate this properly and resolve it for you as quickly as possible.

QR codes are optional and we appreciate they are not suitable for everyone, so we’re sorry if this added to the frustration.

If you could please email us again at info@shopunlimitedlive.com or we now have a dedicated Customer support line on 0203 763 5894 so please email or call with your order number, we will look into this as a priority and work to resolve the issue for you. We are unable to locate you without more info.

Betygsatt 5 av 5 stjärnor

Fast turnaround on my order

Ordered a Dr-Ho on Sunday. Delivered on Tuesday (today).

Well packed, all in perfect condition and at the best price I could find on-line including the big sellers.

My only 'complaint' would be that a QR code is the only way to track your order. Like at least 10% of the UK population, I do not use QR codes. A simple web based system would be nice to see if the item is dispatched or not (or even an email).
However, I was here to receive delivery so no problems and the QR code does not distract from my 5* rating.
Would use Shop Unlimited again.

10 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Have had a similar experience to…

Have had a similar experience to previous reviewer this item ordered but absolutely no updates I'll never watch their watch show again.

2 februari 2026
Omdöme utan inbjudan
Logotyp för Shopunlimitedlive

Svar från Shopunlimitedlive

Thank you for your feedback and we’re very sorry for the frustration caused by the delay and lack of updates regarding your order - and for not finding this page sooner.

At the time, our watch supplier experienced unexpected fulfilment delays which unfortunately impacted a number of customer orders. Kevin addressed this directly on-air and apologised for the situation, however we fully appreciate that this did not reflect the level of service we aim to provide.
We completely understand your disappointment with the experience and appreciate you taking the time to leave your comments. Your feedback has helped us improve communication and order updates going forward.

Kind regards,
Shop Unlimited

Betygsatt 3 av 5 stjärnor

Ordered a watch from this company…

Ordered a watch from this company online having seen it on TV.
A week later I’ve had no update as to what’s going on . I contacted the company to ask when the watch would be delivered only to be asked for further details ( I had already supplied name email and watch I bought) but they wanted order number. I supplied this two days ago and have heard nothing !

I can only think this is either really poor service or a scam ?

Edit I bought the watch on the 2Jan 26 with a 48 hours tracked postage they also say it’s 5-7 Days delivery well having bought on 2nd Jan it’s now 14th ! I’ve asked for my money back but heard nothing

Edit I did hear back from the company who said Richard ( seller) was unwell . I agreed to have them deliver the watch asp. It arrived and is a lovely watch.

10 januari 2026
Omdöme utan inbjudan

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