Excellent side hustle! I’ve been using this app since 2019. When used consistently on a good spending year, I’ve managed to save over £100 in a year just from scanning receipts and completing the l... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good app to receive tokens however you miss out on so many more because alot of emails are rejected by Shoppix’s server as identified as spam. Shoppix customer service is non existent. They dismiss i... Se mer
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Been using Shoppix app for approximately 4/5 years now. If you’re a big shopper it’s worth having, turning what are normally unwanted receipts into vouchers. Recently more have been added, so it’s a w... Se mer
I have been using shoppix for quite sometime now , I think it's great & had many rewards for giving my review on my shopping experience although I feel sometimes it would be good if we could write... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Snap your receipts to collect tokens and view all of your receipts in one handy place. Exchange your tokens to claim rewards from your favourite retailers.
Kontaktuppgifter
Westgate, W5 1UA, London, Storbritannien
- help@shoppixapp.com
- shoppixapp.com
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I would avoid at all costs!
I would avoid at all costs, the email receipts most of them bounce back! even though they clearly have the date when ordered and the items ordered! You email them and it takes weeks for them reply. It's not worth signing up for, you have to scan hundreds of receipts for a measly fiver! Nielsen Is is a hundreds times better
3 juli 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi Androulla! Thank you for your feedback. We're sorry to hear that you've had difficulties with your e-receipts. Our support team aims to respond to enquiries as quickly as possible, and we'll always investigate any receipt issues brought to our attention.
We have carried out some checks on our side and found that this type of delivery failure can sometimes occur due to temporary issues with email providers such as Outlook, Gmail, or Hotmail. In many cases, the email may still go through if it is resent after a short delay. We recommend trying again later in the day or the following day.
We do not intentionally block valid receipt emails, and we are continuously working to improve email processing and accuracy.
If you're experiencing problems with specific e-receipts, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
Issue resolved but it took four weeks
I have used this app for some time and recently made a greater effort to collect points, accumulating 14,200 tokens before redeeming them for a voucher. This is over 500 receipts submitted!
Unfortunately, when I attempted to use the voucher instore, it was shown as invalid. I contacted customer support the following day and was advised that they would contact the voucher supplier to investigate.
After waiting two weeks without any update, I requested that the voucher be cancelled and my tokens reinstated so that I could redeem them another way. My request was acknowledged and I was told it had been escalated, but no action was taken.
A week later, I followed up again and repeated my request for the voucher to be cancelled and my tokens returned. Once again, I was told the matter had been escalated. I have since contacted support again to request my tokens back, as I no longer require the voucher, but I have received no response.
It has now been four weeks since I redeemed my tokens. While the original issue was disappointing, my main frustration is the lack of resolution and communication. I would simply like my tokens reinstated so that I can redeem them as cash or choose an alternative reward.
Based on my experience, I cannot currently recommend the app due to false advertisement of rewards and the poor handling of customer support issues.
I am happy to update this review if the issue is resolved with my tokens reinstated and successfully redeemed with an alternative reward of my choice.
UPDATE: Following my original review, Shoppix contacted me and resolved the issue. my tokens were reinstated, allowing me to redeem them for cash instead, and the payment has now successfully arrived in my account.
While I remain disappointed that it took four weeks and several follow-up messages to reach a resolution, I appreciate that the issue was ultimately rectified and my tokens were reinstated then subsequently claimed.
I have therefore updated my review to reflect the positive outcome.
10 maj 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi there! Thank you for taking the time to share your experience, and we’re sorry for the frustration and inconvenience this situation has caused.
We understand how disappointing it must be after saving a large number of tokens and then encountering issues when trying to redeem your voucher. We also apologise for the delays and lack of clear updates while your case was being investigated and escalated. This is not the level of service we aim to provide.
We can confirm that voucher validation issues are handled in coordination with our voucher supplier, and investigations can sometimes take longer than expected. However, we fully understand that the extended delay and communication gaps you experienced are unacceptable.
Thank you for updating your review and for giving us the opportunity to resolve this issue.
We are pleased that your tokens were successfully reinstated and that you were able to redeem them for cash, with the payment now received in your account.
If you have any other queries related Shoppix, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
Gaslight
Good app to receive tokens however you miss out on so many more because alot of emails are rejected by Shoppix’s server as identified as spam.
Shoppix customer service is non existent. They dismiss issues and refuse to help even though issue is caused by them. Basically gaslight you. Really awful.
3 juni 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi there! We’re sorry to hear about the issues you’ve experienced with missing tokens and emails being rejected as spam. We understand how frustrating this can be.
We have carried out some checks on our side and found that this type of delivery failure can sometimes occur due to temporary issues with email providers such as Outlook, Gmail, or Hotmail. In many cases, the email may still go through if it is resent after a short delay. We recommend trying again later in the day or the following day.
We do not intentionally block valid receipt emails, and we are continuously working to improve email processing and accuracy.
Thank you also for providing your registered account details. We have now contacted you directly via email regarding this matter.
If you have any other queries related Shoppix, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
Excellent side hustle!
Excellent side hustle!
I’ve been using this app since 2019. When used consistently on a good spending year, I’ve managed to save over £100 in a year just from scanning receipts and completing the little surveys it suggests. I’ve never had any problems with scanning receipts or sending e-receipts. The only ones it doesn’t like are PayPal ones and that’s ok.
30 maj 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi Wendy! Thank you for your continued support since 2019!
We're delighted to hear that you've had a positive experience with the app and have been able to earn over £100 through receipt submissions and surveys. It's great to know that scanning receipts and forwarding e-receipts have worked smoothly for you over the years.
We also appreciate your feedback regarding PayPal receipts. Comments like yours help us understand where we can continue improving the experience for our users.
Thank you for being a valued member of our community, and we look forward to helping you earn even more rewards in the future!
If you have any queries related Shoppix, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
So good for many years. Now not so much
I’ve been using this site for a number of years now and found it to be easy to use and customer service always excellent. Until recently. Suddenly my e-receipts (of course nowadays these outnumber paper ones) are immediately bouncing back as undeliverable. I’ve flagged this several times only to be told that alls ok at their end (and mine, I’m running the latest app version) and to try resubmitting at other times of the day? Bizarre. Anyway I tried that to no avail. I think I may need to accept customer service aren’t too interested in finding a solution that works for the actual customer.
7 maj 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi there! Thank you for your long-term support and for taking the time to share your experience. We’re sorry to hear about the issues you’ve been having with your e-receipts and understand how frustrating this must be, especially after previously having a positive experience with the app and our support team. We want to reassure you that we are keen to help resolve this issue. E-receipt bounce-backs can sometimes be caused by temporary email delivery issues, which is why resubmitting at a later time may occasionally help, but we understand this has not resolved the problem for you.
Thank you also for providing your registered account details. We have now contacted you directly via email regarding this matter.
If you have any other queries related Shoppix, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
These people are charging me $20 a…
These people are charging me $20 a month for something.I did not sign up for I have had to change my banking account information to keep these people out of my account. And now I can't figure out how to unsubscribe or pull my information easily.I mean , what the f*** is going on with this company
26 februari 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi Tammi! Thank you for reaching out to Shoppix. Your query does not relate in any way to our Shoppix app, which is an application that allows members to scan their grocery receipts in exchange for tokens that can be exchanged for rewards. We do not sell any products and have no access to personal financial account details of our members. If you use the Shoppix app in the United Kingdom for submitting receipts, please email us at help@shoppixapp.com from your registered Shoppix email address for any Shoppix app queries. Many thanks, the Shoppix team.
Online recipts bouncing back
Been using the app for years and now when I forward a recipt via email it bounces back vant find an email on app to email issue to please help this been happening for months now
7 februari 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi Michelle! Thank you for your review, and we’re really sorry for the ongoing frustration this has caused. We understand how disappointing it is when something that used to work stops working, especially after using the app for years. To address these issues thoroughly, we requested your contact details through Trustpilot on 10th February so that we can locate your Shoppix account. Unfortunately, we did not receive a response from you. If you would like us to investigate the issue with your receipts, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
The app is good on the whole but I have…
The app is good on the whole but I have recently faced a few issues and it doesn't feel like support is doing much to help.
Firstly, receipts are sometimes getting rejected as they have read the date wrong but there is no way for me to challenge this and its frustrating.
Secondly, over the last month or so I have had numerous issues submitting email receipts. The first time they said they would let me know once fixed, I continued to try and some bound back and some didn't, no apology or tokens for those I could not submit though. Then not long after it seemed fixed it started happening again, emailed again and got the same response. No real information into why it keeps happening, no apology. Over the last month or so I have sent around 10 receipts that bounced back as undelivered, emails that I do not want to trawl through to find as some sent others didn't making it hard to keep track of. I have missed out on at least 300 points due to their errors but no mention of any tokens for the problems and missing tokens. It can take a while to build them up anyway, let alone in January so missing points when we have receipts is frustrating!
Update - After speaking to the company they offered no help just that this issue was now fixed and wanted me to go through hundreds of emails to find all the ones that bounced back! When I said this didn’t seem fair after such a long period and chasing them they offered 50!! Tokens, the equivalent to just two receipts not sent on the day of purchase. I used to think this company was great, but the customer service Ive received is poor.
4 februari 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi there! Thank you for taking the time to share such detailed feedback. We’re really sorry to hear about the frustration you’ve experienced. We know how frustrating it is when receipts bounce back or aren’t processed correctly, especially when this results in missed tokens and you’ve already taken the time to submit them. We’re also sorry that the communication you received didn’t feel clear or reassuring. To address these issues thoroughly, we requested your contact details through Trustpilot on 10th February so that we can locate your Shoppix account. Unfortunately, we did not receive a response from you. If you would like us to investigate the issue with your receipts, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
I have a problem sending digital…
I have a problem sending digital receipts as it keeps sending them back saying my email address is not recognised.
And receipts I have previously had accepted are now being rejected.
And they give you surveys to do but then won't let you do them
Can't get hold of anybody to sort these problems out
26 januari 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi Anne! Thank you for taking the time to leave us a review. We’re sorry to hear about the issues you’ve had with digital receipts and surveys, we know how frustrating that can be. This isn’t the experience we aim to provide. Regarding the survey, we want to let you know that the issue is resolved now, please try to fill in again. To address these issues thoroughly, we requested your contact details through Trustpilot on 30th January so that we can locate your Shoppix account. Unfortunately, the details provided did not match any account registered with Shoppix. If you would like us to investigate your issue, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
So got my account disabled for no…
So got my account disabled for no reason and no explanation. Also had enough points accumulated to get some vouchers that I obviously couldn’t claim. And support team are not responding. So what’s the point you may ask?! And I’ve heard that I’m not the only one…
2 januari 2026
Omdöme utan inbjudan
Svar från Shoppix
Hi there! Thank you for your review. We’re sorry to hear about your experience. Account restrictions are applied following automated security and compliance checks and are not made without reason. In some cases, we’re unable to share specific details. Points and rewards can only be redeemed while an account remains in good standing, which we understand can be frustrating. To address these issues thoroughly, we requested your contact details through Trustpilot on 30th January so that we can locate your Shoppix account. Unfortunately, we did not receive a response from you. If you would like us to investigate your issue, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
Scammers…
So at first kept running into weekly limit issues, although didn’t reach their mentioned 30 weekly receipt limit. And then it started to happen every 2-3 days. When questioned it, they just blocked my account, with no explanation.
So they gather your shopping habits, sell them to 3rd parties, raise up target limits, and then just delete your account for no reason without explanation and without awarding the points… scammers, that’s who they are!!
Can you give me an update if I can get my account back ?! As I have done nothing wrong, apart from
29 november 2025
Omdöme utan inbjudan
Svar från Shoppix
Hi there! Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must have felt. Account limits and reviews are handled automatically as part of our fraud-prevention and compliance processes, and they can sometimes be triggered even when activity appears to fall within stated limits. We do not sell personal shopping data to third parties, and accounts are never blocked arbitrarily or without internal review. If an account is restricted or closed, it’s due to activity that violates our terms or triggers security safeguards, and in some cases we’re unable to share specific details for security reasons.
Traded my points for vouchers
Traded my points for vouchers, the codes wouldn’t work . Emailed Shoppix for help, no response ! Don’t waste your time
20 oktober 2025
Omdöme utan inbjudan
Svar från Shoppix
Hi Kate! Thank you for taking the time to leave us a review. We’re really sorry to hear about the trouble with your voucher codes and the frustration of not receiving a response. This isn’t the experience we want for our users. To address these issues thoroughly, we requested your contact details through Trustpilot on 20th November so that we can locate your Shoppix account. Unfortunately, we did not receive a response from you. If you would like us to investigate the issue with your vouchers, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
Unable to use gift card!
Got a gift card, can’t redeem it. Cowboys or fake. Not happy. Cannot contact them!
EDIT: they resolved this issue and there have been no further problems.
27 maj 2025
Omdöme utan inbjudan
Svar från Shoppix
Hi Nikki! Thank you for your review. We’re sorry to hear you’re having trouble redeeming your voucher code. Shoppix is operated by Kantar, a reputable market research company. Shoppix members can reach our helpdesk by emailing us at help@shoppixapp.com from their registered Shoppix email address. Our helpdesk is open from Monday to Friday. Should you contact us over the weekend, we will endeavour to respond promptly at the start of the following week. We have responded to your email with instructions on how to use your voucher code. Please do let us know if you need further assistance with this. Thank you for being a valued member of our Shoppix community!
Absolutely rubbish..I was scanning…
Absolutely rubbish..I was scanning receipts everyday. Everything was going good..when the time came to withdraw the voucher the app stopped working. Wouldn't let me logging.. I installed the app lots of time and emailed the company..still did not work and no reply either. These people are fake
20 maj 2025
Omdöme utan inbjudan
Svar från Shoppix
Hi Farhat. Thank you for your review. We’re sorry about the difficulties you’ve experienced with accessing our app, and that you’ve not received a response from our helpdesk yet. Please be assured that Shoppix is operated by Kantar, a reputable market research company, and we are committed to supporting our panel members. If you have not received a reply to your email yet, or if you are still experiencing issues, please respond to our request for details through Trustpilot so that we can locate your Shoppix account as quickly as possible. We’re here to help! Many thanks, the Shoppix team.
Great app
Been using this app for a while now and have had no problems! Very easy to build up points to gain rewards.
18 maj 2025
Omdöme utan inbjudan
Svar från Shoppix
Hi Sophie! Thank you so much for taking the time to share your feedback with us. We truly appreciate it! We’re delighted to hear that you’ve found it easy to build up tokens and earn rewards. Your continued participation is greatly appreciated, and we’re pleased to hear that our app has been working smoothly for you. Thank you for being part of our Shoppix community!
It is extremely annoying and…
It is extremely annoying and frustrating to upload e receipt successfully
1 maj 2025
Omdöme utan inbjudan
Svar från Shoppix
Hi there. Thank you for your review. We’re sorry to hear that you are experiencing issues with submitting your e-receipts. Please respond to our request for details through Trustpilot so that we can locate your Shoppix account and look into this for you. We are here to help! Many thanks, the Shoppix team.
Svar från Shoppix
Hi Stephen! Your feedback is incredibly valuable to us, and we're thrilled to hear that our app makes earning rewards easy for you! If you have any specific issues with our app, please email our helpdesk at help@shoppixapp.com from your registered Shoppix email address, and we’ll happily look into these for you. Thank you for being part of our Shoppix community!
Svar från Shoppix
Hi there! Thank you so much for taking the time to share your feedback with us. We truly appreciate it! We're so pleased to hear how much you like our app and that our help desk team has been able to assist you. Thank you for being a valued member of our Shoppix community!
I found it very good
I found it very good, always payed out with no trouble
25 mars 2025
Omdöme utan inbjudan
Svar från Shoppix
Hi Alan! Thank you for your review and positive feedback! Thank you for being a valued member of our Shoppix community!
will not let me on my app plus hasn't…
will not let me on my app plus hasn't paid me out still after 10 weeks
24 mars 2025
Omdöme utan inbjudan
Svar från Shoppix
Hi Clare! Thank you for your review. We’re sorry to hear that you're having trouble accessing the app and that you haven't received your reward from 10 weeks ago. We sent you a details request via Trustpilot on 26th March so that we can locate your account and resolve these issues for you. Unfortunately, we have not received a response from you. Please email us at help@shoppixapp.com from your registered Shoppix email address so that we can locate your account. We are eager to assist you! Many thanks, the Shoppix team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.