Ordered Products 2/4/26 ..Had to get in touch with company on 16/4/26 to see where my order was ...2 days later received am email saying it was being shipped that day. No apology or nothing to acknowl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Item only arrived the next day after I called because ordered 3 weeks ago and no sign of it. When it did arrive the box was completely wrecked but thankfully nothing appears to be damaged. The items... Se mer
Företaget har svarat
Very easy website to find items i needed, good delivery time and very competitive prices. Overall very happy with the service, will be using the company again.
Brilliant products and fab customer service. When a box was delivered damaged, customer service jumped in with replacements, so that a full round of property servicing could go ahead on schedule. Five... Se mer
Företagsinformation
- Leverantör av vaktmästarutrustning
- Leverantör av rengöringsprodukter
- Industrikemikalier
- Leverantör av utrustning för industridammsugare
Skrivet av företaget
Established in 1991, we’re an independent supplier of high-quality cleaning materials, chemicals, and cleaning machines ranging from vacuum cleaners to ride-on scrubber dryers. With a core focus on sustainable service delivery, our environment & local communities and product innovation, our mission is to change what you know about janitorial product supply and to create a sustainable future that reinvests into communities and the less privileged. We also focus on empowering our customers to lower their impact on the environment through our innovative circular machine recycling program. By partnering with Wessex for your janitorial and cleaning solutions, you are not only joining the Wessex customer family, but you are helping to make an impact on thousands of lives, right here in the UK, across local communities. Moreover, by purchasing from our Eco range, you further impact global emissions, deforestation, and your carbon footprint.
Kontaktuppgifter
6, 18 Empress Rd , SO14 0JU, Southampton, Storbritannien
- 02380234304
- marketing@wessexcleaning.com
- shop.wessexcleaning.com
4,2
Bra
195 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service from start to finish..
28 februari 2025
Great service
Always quick and on time. Telephone help has always been friendly and helpful. Great service.
29 januari 2025
Brilliant products & fab after-sales
Brilliant products and fab customer service. When a box was delivered damaged, customer service jumped in with replacements, so that a full round of property servicing could go ahead on schedule. Five stars all round.
2 december 2024
Non-existent service.
Couldn't deliver filters which they took payment for, and still waiting for Nilfisk switch. How did you do. You didn't.
27 november 2024
Messed around
Order a numatic vacuum that was (in stock) rang them up 3 days after, they told me it would come in 10 day then rang them up 6 days after to see how it was doing. Them they decided to say it would not be coming for another 2 months. Would definitely not being using this company again as they don't care about there customers!
28 november 2024
Omdöme utan inbjudan
Svar från Wessex Cleaning Equipment and Janitorial Supplies
Dear Dan,
Thank you for taking the time to share your feedback. I am truly sorry for the experience you’ve had—it falls far short of the standard we aim to deliver.
When you placed your order, the initial lead time provided by Numatic was 10 days, and we communicated this to you. Unfortunately, the machine’s production schedule was unexpectedly delayed, and, regrettably, we were not informed of this change in time to update you promptly. This oversight on our part, particularly in keeping you informed, was unacceptable.
I understand how frustrating it must have been to contact us multiple times, only to receive inconsistent information and, ultimately, news of such a significant delay. Please know that we take this matter very seriously and are reviewing our processes with suppliers to ensure situations like this do not happen again.
We deeply regret that this experience has caused you to lose confidence in our company. If there’s anything we can do to make this right, please let us know, as we value your custom and would like the opportunity to restore your trust.
Thank you for bringing this to our attention, and once again, please accept our sincerest apologies.
MR
Always have my product in stock and…
Always have my product in stock and delivery super fast. No hassle no problem and fair price. 👌
28 oktober 2024
Fast service and shipping
3 oktober 2024
5*s all the way!
Cheaper than the rest. Quick delivery, cannot fault. I was updated on every step 5*s all the way!
29 september 2024
A great company very fast very…
A great company very fast very efficient and very professional. Pleased to give them five stars every time.
27 augusti 2024
Very long order processing time for…
Very long order processing time for self-collection
15 augusti 2024
Quick and easy
31 juli 2024
nocustomer service
non existing customer service. Lets you pay for products that are not available without even giving you a date of availability.
once you register you actually pay higher prices - ridiculous!
27 juni 2024
great service
27 juni 2024
Quick and easy
1 juni 2024
My order was delivered within 48hrs…
My order was delivered within 48hrs from ordering. Very impressed with the price and service. Would definately use again.
28 maj 2024
WEBSITE USER FRIENDLY FOR ORDERING.
WEBSITE USER FRIENDLY FOR ORDERING.
GREAT SERVICE ALL ROUND
29 mars 2024
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