THRUSTMASTER Omdömen 256

Purchased a wheel and pedal set via Amazon in late 2025, the pedal set lasted only a couple of months with moderate at best use before the accelerator pedal broke.

Emailed Thrustmaster customer support and was initially offered a replacement set, or the parts to mend them myself, as I have a busy life and didn’t fancy attempting the repair myself I requested a replacement set which seemed initially very efficient.

After a few days I received a follow up email requesting photo / video of the fault which I then sent, only to be told they would not in fact offer me the replacement but I would have to send the pedal unit to them for repair, thus taking additional time for something that should not have broken in the first instance. Not only that I would also have to supply by own packaging to send the unit to their team in France, and take time out of my day to drop it off / be in for collection by fedex.

Having had some back and forth with their after sales team, I requested again they replace the unit as originally offered, this is something which was again and again ignored / declined, I then asked this be escalated to management however the agent I was dealing with was outright unhelpful instead simply replying this was the view of his manager too and that it would not change the outcome.

I am yet to send the pedal unit for replacement as I simply don’t have the time on my day to source / pack and wait around for a courier. Will likely end up purchasing another unit however it will not be a Thrustmaster product given their poor quality and terrible after sales.

STAY AWAY.

By far the worst brand for tech on the earth. The agent I spoke to is good however, the product is awful. I love the farmstick, it is great but that’s only when it occasionally works. Thrustmaster will most likely reply to this by saying, a member of our team is discussing it or something but I just wanted to tell everyone again, to not buy there products. Thrustmaster will not give me a refund or send me a new one, I have to send it back again apparently which is utterly annoying, I have been in contact with them since October. It has already been back for repairs and for it to go back again is ridiculous, I haven’t had much use out of it due to it always playing up or not working.

Never ever waste your money on a thrustmaster wheel or wheelbase. Multiple failures of highly expensive tech, and wheel, usually without any customer support. Absolutely terrible reliability and quality. Would recommend elsewhere.

Communication un peut laborieuse mais il ont pris leurs responsabilités et régler tout les problèmes merci

Breaks all of the time, I have a t128 wheel and it’s broken for the 6th time and officially doesn’t turn back on again, what a pathetic wheel, when it works it works well but now it doesn’t even turn on anymore, fact is I’m quite gentle and it’s just the firmware that’s broken what utter garbage

My T598 Direct Drive base has been nothing but a nightmare. After 1 week of play, it had connection issues and was constantly disconnecting during games, which is a common fault for the system. Thrustmaster replaced the PSU and it worked for about 2 months before the same thing happened again. After raising another ticket for the same issue, they have offered to look at the Direct Drive base which means we have to pay for the packaging to return and it may take 3 weeks for diagnosis. When you are charging £450 for an item that is flawed, the customer service should be better and a quicker resolution. I have had nothing but scripted replies and unhelpful resolutions, completely unacceptable. We are expected to not have a replacement, fix , or quick turn around. And pay for the packaging of the faulty item. If you are thinking of buying this item, I would avoid at all costs.

I purchased the SF1000 and the adaptor for my son's recently purchased T598. Over a grand worth of equipment. The SF1000 F1 wheel has a screw that is seized and won't release rendering it useless. It was never even switched on. I requested to send it back and get a new one. But no, I have been told I have to accept and damaged item at delivery and its to be returned and repaired. OUTRAGEOUS! its almost a month now and apparently no complaints department to be heard of. No gestures of goodwill. Nothing for the money and time lost. Making customers paying full price accepted faulty and repaired products that takes a month just to get to the returns procedure. God knows how long I will be waiting to get it back. I can't even tell if the wheel works as its never been switched on. CUE generic reply from thrustmaster saying please contact our support team.I ALREADY HAVE LILE EVERYONE HERE, AND ITS NOT FIT FOR PURPOSE. MAKE A CHANGE TO YOUR CUSTOMER SERVICE OR BETTER AGAIN YOU CONTACT ME AND DO SOMETHING RIGHT AND GIVE ME A NEW WHEEL AND TAKE BACK YOUR DAMAGED UNUSED, UNFIT FOR PURPOSE 400E WHEEL THAT YOU DELIVERED UNUSEABLE

Brought the T598 last year, custom support to sent out a new power unit as kept switching off January 2026, now doing the same while playing, have messaged customer service twice and no reply ! Guys stay away I guess cheap is never the best idea .

I got a few weeks ago a SimTask FarmStick.
It worked quite well for a while but Z Axis start giving issues. Support was great and eventually I had to sent it up to be repaired and it was replaced.
It seems that Z Axis (rotation) is quite fragile probably due to quality control of product or design issues.
The new one seems more sturdy and have less play on Z Axis than the first one.

I’ve had a very good experience with Thrustmaster overall.

The products are high quality, well-built, and perform very well. You can really feel the attention to detail, especially if you're into sim racing. Ordering from their website is quick and easy, and the delivery process works reliably , my orders arrived without any issues.

The only downside is that customer support can be a bit slow to respond. While they are helpful, it sometimes takes longer than expected to get an answer.

Overall, I’m satisfied and would recommend Thrustmaster for their great products and solid performance.

Very good service, everything went well and very fast.

Bought a Thrustmaster TS-XW Servo Base. All functions OK. The problem is that Thrustmaster state that the holes in the base for fixing to a racing seat are M6 when they are clearly not. Some internet searching revealed they are SAE#12-24 and imperial size. Customer Service refuse to admit they are wrong despite many people online confirming this. It's quite simple, they fitted imperial thread inserts, they got it wrong. Just own up and admit you're wrong!

Thrustmasters response to this review is nonsense. I am a fully qualified mechanical engineer and do n ot require someone to inspect a threaded insert to determine what is wrong with it. They are not 6mm, they are imperial threads! Again, I repeat, admit you are wrong and own it. Stop making nonsensical comments about sending the unit back for repair. Who wants to part with their equipment for three weeks for someone to look at a couple of threaded inserts?

T-lcm pedals won't calibrate nor will they reset when pressing the reset button, asked for help, was told I'd be sent a new rj45 wire, 5 days later I'm still without a wire and have stopped responding to my emails, seems its the only company I know of that thinks DIY repairs are the only way to fix things, had a similar problem with the t3pa pedals, again was told to fix at home, you don't buy something just to be told to fix it for yourself and when you can't, we will out right ignore you.
Awful customer service team, awful company, just save yourself time, hassle and annoyance by saving a couple £100 more and buy fanatec.

Poor quality products that break after 2 years due to the poor quality. I bought a boeing pack from Thrustmaster and the yoke has a lot of twitching and throttle is out of sync with each other. Sometimes when connecting to the device the throttle wont be detected. Unhelpfull customers service. One of the worst flight simulation companies in terms of quality.

Every product I have gotten has been great and long-lasting. Whenever I have technical problems, the service team is great; they’re helpful and fast to reply.

Heel goede instructie en voorlichting gekregen bij de aanschaf van de Thrustmaster rudder pedalen TPR ,aangeschaft bij de FlightSim Webshop in Renswoude.
De Trustmaster rudder werkt na goed afstellen als of je in een echt vliegtuig zit , ook mijn juist aankoop van de Headset U.S. Airforce en het DTS geluid programma is echt een lust voor het oor, en oog.
FlightSim Webshop en winkel TOP locatie om goede voorlichting te krijgen en aankoop te doen, betrouwbaar, snel, en zeer goede srvice.

Quick and easy to deal with
Fast and good comunicattion with the Thustmaster Agent.
Problem solved.

Hanno risposto dopo qualche giorno ma in maniera molto articolata ed esaustiva , risolvendo il mio problema di configurazione della periferica.
Bravi.

On the 24th January 2026 I purchased the T.FLIGHT HOTAS ONE. While the item has not yet arrived I am pleased to say that UPS has my order and will be delivering the item tomorrow. This is great service and fast dispatch, so I would recommend Thrustmaste. I will write another review on the HOTAS during the week to let you guys know what it's like to use.

Bought the t598 base and the sf1000 wheel can’t get them to work together currently hundreds of pounds down and nothing to show for it.