Everything ran smoothly, ordering delivery etc. Nice hoodie good material. Only disappointment was for the money it costs I still had to go and pay more money for the back protector as it doesn't come... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Every order is dealt with care, attention and professionalism, items dispatched very quickly and well packaged. If items not in stock you are told that you will be notified by email and immediately di... Se mer
Found excellent sale price on Merlin summer jacket (65% off). Thought it was too good to be true. Ordered and arrived within two days. Good tracking communication. Garment well packaged and was exactl... Se mer
Företaget har svarat
Happy with the quick delivery, the price and the quality… unfortunately when wearing it my hubbie experiences discomfort at his wrists and neck areas due to rubbing against his skin and struggles wi... Se mer
Företagsinformation
Skrivet av företaget
Motogb Shop is an established E-commerce retailer of motorcycling gear, clothing, parts & accessories. We primarily function as an online shop where you can find all the equipment and merchandise you need. We offer help around the clock and are always happy to offer our customers useful recommendations. We provide full customer service and free shipping in the UK.
Kontaktuppgifter
Fairclough House, Church Street Adlington, PR7 4EX, Chorley, Storbritannien
- 01257 809 110
- shop@motogb.co.uk
- shop.motogb.co.uk
4,4
Utmärkt
233 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Online Purchase does not work.
25 juli 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Debbie, we are not aware of any issues with the online store, our orders are coming through as normal. Can you provide more information as to the problem you're having?
Great site,easy to monover around the…
Great site,easy to monover around the site .
25 juli 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Charlie, thank you for your positive review!
Only one item received
Only one item received. Item SKU: 177STM0165 not in package.
Update
Had a reply from the shop, it turns out that the items have been despatched separately and I should receive the other item in the next few days so all is well. Thanks for letting me know Motogb.
15 juli 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi there, as per our email this morning, we can confirm your order was coming from two separate locations. The T-shirt should be with you this week.
RA GP300 Side Flashes
Once theFlashes were back in stock, they were bought and delivered very promptly!!
30 juni 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Phil, thank you for your review. We're happy to see they arrived quickly.
Comfortable switch from big clunky ADV…
Comfortable switch from big clunky ADV boots when I switched back to riding a cruiser I wanted something a little sleeker and easier to walk around in.
good finish and fit
10 juni 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Dave, we're glad your new boots are suitable.
Merlin shirt
Excellent service and good price, fast delivery, could not fault.
7 juni 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi David, thank you for taking the time to leave us some feedback!
My order has beeen put out for delivery…
After speeking with mgb they sorted out my order and it was a bit of miss understanding
20 juni 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi there, thank you for reconsidering your review. We do apologise for any inconvenience caused, if at any point there are issues with the delivery, please contact us ASAP.
They do not answer their emails
I have written them an email but hey didn't even bother to respond.
15 juni 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi John, it doesn't appear we have received any communication from yourself. Please check that any emails sent are directed to shop@motogb.co.uk, any other email addresses will not be picked up by our customer service team. Our email address is clearly detailed on our website, www.shop.motogb.co.uk.
Tried calling phone rang then…
Tried calling phone rang then disconnected was trying to find out when an item may be back in stock no one to speak to.
9 juni 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi there Gina, unfortunately we only have one phone line available for the online shop at any given time. The line was likely busy with another customer, this being the case we do have several other departments who are there to help over the phone, as well as a website live chat and our shop email.
We are only a very small department and as we are an online retailer, the vast majority of queries go through our website/email.
If you have any further queries, you can reach out to us on, shop@motogb.co.uk.
Excellent service!
Very pleased with the ease of ordering, the prices and speed of delivery, plus shipping costs, free over £75.
Excellent source of spares for my Royal Alloy Scooter. How online shopping should be. 100% recommended!!
18 maj 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi there, we appreciate you taking the time to share your experience, and we're happy to hear you're pleased with your order!
Royal Alloy floor matExcellent service and excellent product
Excellent service and excellent product
7 juni 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Michael, we're happy to hear you've had a positive experience with us.
Excellent Buy
Excellent service and product. Would highly recommend. Looks great on my Royal Alloy 300
7 juni 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Jason, thank you for taking the time to share your experience!
I purchased a bike and the experience…
I purchased a bike and the experience was all good from start to finish. Sales team were great. Bike delivered on time and was exactly what the sales team told me it was immaculate. So it’s a big thumbs up from me and I will be purchasing my next bike from these guys.
17 maj 2023
Omdöme utan inbjudan
Ordered paddock stand arrived with…
Ordered paddock stand arrived with parts missing
18 maj 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Chris, we're sad to see you have been inconvenienced with this order and left a review to reflect that.
We close at 5pm and did not see your email until this morning. We have contacted the store who sent out the paddock stand and can confirm the pins had fallen out whilst they were packaging the item for delivery.
I have requested that the pins be sent out ASAP for a weekend delivery. They should be with you tomorrow, latest of Monday.
Again, we apologise for this inconvenience.
NO PARTS AVAILABLE AGAIN
Just been informed by My dealer that there are no service parts available for my lambretta V125 from their suppliers MOTO GB
4 maj 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Liyah, we're sorry to hear you're having a negative experience. After speaking with our parts department, I can confirm we do in fact have serviceable parts in stock for the Lambretta V125. It does sound like your dealer may have misinformed you about our parts available based on stock levels on the online shop.
We would like to note that dealer requests do not go through our online shop, the online shop is a separate part of MotoGB and as such has a separate Trust Pilot page.
We would recommend speaking to your dealer and have them contact us directly, as we may be able to help with this situation. They can contact us on 01257 485222 and select option 2 for our parts department.
Scotland isn't part of mainland Great Britain, what?
Apparently Scotland is not part of the UK mainland according to Motogb, and so rather counter intuitively, while you would expect, as in any other online store, to plug in the UK as country to ensure delivery, you have to go down the scroll menu and pick Scotland on this site. Which took my a while to figure out, because, you know, it hardly makes sense.
I thought it was the old bugbear of website a decade ago pretending the Scottish Highlands were separate from the rest of the island, but no, this lot somehow think there's a sea between Scotland and the rest of the UK, a step beyond that already outdated approach to posting things north.
Makes even less sense, because the postage is the same for both Scotland and the UK, so heaven knows what took hold of them to make that unnecessary nuisance for customers.
27 april 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi there, our website is undergoing changes with our delivery selections due to issues with the Channel Islands & Northern Ireland postage costs. Temporarily, the only way we could exclude these postage costs was to separate post codes, unfortunately this included Scotland. We would have been more than happy to answer any questions on this matter.
Just to reiterate, we are not trying to divide or separate Scotland from our UK mainland shipping. This is simply a temporary technical issue.
Scooter rear panel flashes.
This item has been out of stock for ages, I kept looking on the website every day, then out of the blue they were back in stock. They arrived in no time, look fantastic on my scooter, so pleased with Motogb, great place to do business with.
10 april 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi Danny, we are happy to see that you've had a positive experience with us!
Looks like delay in shipping been resolved
Updated from my last update...having received a full explanation re the unexpected delays I have experienced...seller has confirmed goods sent and should be received next working day...so have restored some faith in MotoGB
10 april 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Hi there, we are sad to see there has been an issue with your order. I can confirm the item in question is still due to be despatched today and delivered to you tomorrow, as per the conversation you had with a member of staff on our shop live chat, it was advised that you would receive the part this week.
We are unable to keep all our stock at our headquarters, we often source our stock from our physical stores or suppliers that hold stock for us. This is why we advise 3-5 working days on average for delivery, though it can be as quick as next day delivery depending on where the stock is based. I can also confirm that the delivery was meant to be despatched on Friday, for delivery what would have been likely today. Unfortunately, DPD did not collect from the store in question on Friday, delaying your order by 1 day.
As you are aware, we were only back in the office on Tuesday from the Easter bank holiday, which was detailed on our home page. This meant your order was only processed on the Tuesday.
We are extremely sorry for the lack of communication, generally we will only get in touch with a customer regarding the order after the advised 3-5 working days if there has been a delay. Sadly, it does appear you did not receive the initial order confirmation email which we can understand is frustrating, this is not our normal practice.
Absolutely fantastic customer service
Absolutely fantastic customer service, helped me more than i expected! The motorbike is flawless!! Im More than happy. Will be buying from this company again 100%.
Thanks, peter c
5 april 2023
Omdöme utan inbjudan
Svar från Motogb Shop
Thank you for your feedback, Peter.
Got my order delivered very quickly and…
Got my order delivered very quickly and received a lot of help over the phone when I needed help with placing the order,very happy with my purchase
23 mars 2023
Omdöme utan inbjudan
Svar från Motogb Shop
We are happy to hear your order was suitable, thank you for your feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.