Love DSM E-Shop. They stock an amazing variety of brands, clothes and accessories. One of the biggest positives of shopping here is the delivery times as I’ve rarely waited more than three-four d... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I don’t typically write reviews unless its negative, but the way my package was delivered was astounding and I don’t want them to ever downgrade. First of all I ordered the Lakers 4 from DSM about two... Se mer
I bought an item but unfortunately I had to return it because of the size. I returned the item on 24th July and since then I never received a single email that we have received your return or within ?... Se mer
I absolutely adore this store ! It’s unique where u can find amazing unknown designers . The staff are well trained professional And lovely . This not only a store it’s a meeting of all cool ppl... Se mer
Företagsinformation
Skrivet av företaget
Dover Street Market is a place for creators from various fields to gather, encounter and collide with each other in a burgeoning atmosphere of beautiful chaos. The original Dover Street Market first opened in London, Mayfair in September 2004.
Kontaktuppgifter
33-34 Great Pulteney St, W1F 9NP, London, Storbritannien
- 02077588185
- e-shop@doverstreetmarket.com
- shop.doverstreetmarket.com
4,0
Bra
289 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 13 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I absolutely have to give this guys a…
I absolutely have to give this guys a 6* I bought a pair of trainers and read a lot review which left me anxious … Outstanding guys and no words to describe my happiness … 3 days as they promise delivered to Czech Republic. Wow guys well done I will definitely buy again. That is my experience
25 juni 2025
Omdöme utan inbjudan
Happy Customer
Happy with purchase of Nike 90 x Slawn and delivery was as shown, ordered on a Friday came on the Tuesday. Just bought the other colourway as very pleased.
10 juni 2025
Omdöme utan inbjudan
everything perfect!
22 maj 2025
Offering a service they can’t stick too.
Ordered a pair of shoes before 1PM (as stated on checkout, pay an EXTRA £10! bit pricey however I needed these for a particular occasion) and you’ll receive next day. These are now due Monday, and I should of had them today (Friday)
Poor service, if you’re offering next day shipping for a whopping £10, stick to it. If you can’t, don’t advertise it.
5 juni 2025
Omdöme utan inbjudan
Bought a Stussy hoodie
Bought a Stussy hoodie, little exclusive twist on a classic design, delivered promptly, well packaged. DSM 10/10
22 maj 2025
Return
Returned my goods last week and they claim my money will be returned within 5 business days. It has been 7 days and I've still not received my money back.
Customer service are not helpful either. I don't think I'll ever buy anything from them now. Also, the cheek to charge me £10 overall to return their products is borderline robbery !
Real disappointment to say the least
19 maj 2025
Omdöme utan inbjudan
Svar från Dover Street Market E-SHOP
Hi there,
I'm really sorry to hear about this — I completely understand how frustrating it is to be waiting longer than expected for your refund, especially after already paying £10 to return the items. That definitely shouldn't be the experience you have.
If you could please send me your order number, I’ll do my best to get this looked into and sorted out for you as quickly as possible. I know customer service hasn’t been helpful so far, but I’ll do what I can to make things right from my side.
Thanks for your patience, and again, sorry for the trouble.
Warm regards,
Byron
order
I don't understand the policy of this store, what's going on here? First they send a discount code, then you order, and then they do everything not to send it..it's really strange... My two orders were canceled after writing for a long time...They send the order to their address only with my name. It's unprofessional!Marcin
DELIVERED!
logo
Hello MARCIN GAJDA,
Your DHL Express shipment with waybill number 1456837115 from GLOBALE UK LIMITED has been delivered on Mon May 19 2025 at 11:35. For more details, click here.
Thank you for using On Demand Delivery.
DELIVERY INFORMATION
Waybill No.
1456837115
Delivery Address
18-22 HAYMARKET
LONDON
SW1Y 4DG
LONDON
DHL Express - Excellence. Simply delivered.
DHL Express | Contact DHL | Privacy Notice | Unsubscribe
2025 © DHL International GmbH. All rights reserved.
23 maj 2025
Omdöme utan inbjudan
Terrible service!
Placed an order 5 days ago, no update. Wrote an email, no reply, called both e-shop and store… no answer. Terrible service!
19 maj 2025
Omdöme utan inbjudan
Svar från Dover Street Market E-SHOP
Hi!
I’m really sorry for the lack of communication and the delay with your order — I completely understand how frustrating this is, and I personally apologise for the inconvenience.
We’ve been experiencing a very high volume of orders and enquiries over the past week, which has unfortunately led to slower response and dispatch times than usual. That being said, you absolutely should have received a reply by now, and I’m sorry that hasn’t happened.
I’ve personally asked the team to prioritise the shipping of your order so it gets out to you as soon as possible.
Thank you for your patience, and again, I’m very sorry for the delay.
Warm regards,
Byron
This might be actually THE worst market…
This might be actually THE worst market on earth. They just don't have customer service, it doesn’t exist. I bought a comme des garcons t shirt week ago, its was saying 2-3 days delivery. I havent received ANY confirmation that they packed it or something. I wrote 3 mails- no answer. Wrote through whatsapp- they say write an e-mail. You just order from ghost company market.
4 maj 2025
Omdöme utan inbjudan
quick return of an item
23 april 2025
Extremely helpful and responsive…
Extremely helpful and responsive customer service along with quick international shipping. Perfect experience imo
23 april 2025
Poor shipping packaging
The packaging for shipping is not satisfied. The shipping carton box is way too big with no foam or anything for protection, my shoes box was scratched and damaged.
22 april 2025
Delivery was faster than expected.
14 april 2025
What a crap service
What a crap service! Sent a stussy jumper back as after a wash there were marks on the chest and it was unwearable. Was told they would send me a refund or a new sweater. It’s been newrly two weeks now and despite sending 3 emails asking what’s happening they have completely ignored me. Shocking customer service, avoid at all costs.
22 mars 2025
Omdöme utan inbjudan
LAST PURCHASE FROM DSM
dhl claimed duties, package was delayed, i had to send multiple emails to claim it. last purchase i made on DSM
regards
24 mars 2025
Svar från Dover Street Market E-SHOP
Hi there,
Thanks for taking the time to leave your feedback. I appreciate you flagging it here, though I know we were already in touch throughout the process.
I was in constant contact with DHL trying to get this sorted for you, and from what I understand, the duties were eventually refunded — but if that didn’t come through on your end, please let me know and I’ll be happy to check again.
I’m sorry the whole situation ended up being such a hassle. We always aim to make things as smooth as possible, and I totally understand your frustration. If there’s anything else I can do to help, just give me a shout.
Thank you, and kind regards,
Byron
Amazing experience
The package came quicker than expect; excellent presentation. It felt unique, like I actually purchased the garment in store. With that said, being that it came from the London store to Los Angeles in matter of days is mind-boggling. Thank you for the pleasant transaction.
24 mars 2025
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