Very frustrating, involved process, poor customer service! One original order turned into a few exchanges that the policy really didn’t explain how it works, no refunds only exchanges, if you c... Se mer
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Horrible quality clothing. Definitely not silk as advertised and the fit is awful, atleast 2 sizes bigger than size chart indicated. No return policy on sale items so absolutely DO NOT BUY FROM THIS B... Se mer
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I was in search for a specific style wedding gown and found the perfect one on Shonajoy's webpage. LA LUNE HIGH COWL OPEN BACK GOWN was discounted from 650€ to 190€. Of course the 1-star reviews made... Se mer
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Don’t buy from Shona Joy. Their sizing is extremely inconsistent — some items can differ by up to two sizes. Their size chart is completely unreliable; customer service even told me it’s only a ref... Se mer
2,0
Dålig
86 omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
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Fantastic wedding gown
I was in search for a specific style wedding gown and found the perfect one on Shonajoy's webpage. LA LUNE HIGH COWL OPEN BACK GOWN was discounted from 650€ to 190€. Of course the 1-star reviews made me a alert so I went through the terms&conditions a couple of times. You can't return the discount items. So I ordered the dress size bigger than I normally would, giving me the opportunity to resize if needed. And to my surprise, I got this absolutely amazing, good-quality gown that matches my body PERFECTLY! The fabric is soft and heavy so it drapes reallly nice, seams are straight, lining is great, the dress has wires on the sides to help keep better shape. With express delivery, it arrived in only 4 days. What an absolute dream dress, can't wait to wear it to my wedding!
27 mars 2026
Omdöme utan inbjudan
Svar från Shonajoy
Thank you so much for taking the time to share your experience.
We’re thrilled to hear that you found the perfect dress for your upcoming wedding! It’s wonderful to know that the La Lune High Cowl Open Back Gown fit so beautifully and that you’re happy with the quality, fabric, and details.
Thank you again for your kind feedback — we really appreciate your support.
Agree with previous comments- the…
Agree with previous comments- the return process is horrible and you cannot return items on sale.
Also items on Sale page will be even more reduced in mid March, so I would not recommend buying anything from there before the real sale, if you still want to buy this brand with such a bad service.
19 mars 2026
Omdöme utan inbjudan
Svar från Shonajoy
We’re sorry to hear that your garments did not meet your expectations.
We would love to look into this for you. Please send an email to info@shonajoy.com.au so our Customer Service team can assist. We look forward to hearing from you.
RUN, Not Walk Away!!
Very frustrating, involved process, poor customer service! One original order turned into a few exchanges that the policy really didn’t explain how it works, no refunds only exchanges, if you choose the “Refundid” exchange. They are poor in replying to emails, leading to my missing the 14 day return( I was unable to complete the exchange, I enquired for assistance, no reply). Was that intentional?
The shipping fee is also outrageous!! They have a warehouse in GA, so why so costly? Not worth the hassles to purchase from this company, unless through a company carrying their dresses in the US!!
3/23/26
Although customer service response is very delayed, I did receive a reply. They came through in honoring their return policy. My issue will be rectified!
Thank you Bella!’
2 mars 2026
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for taking the time to update your review, and we appreciate your honesty.
We’re delighted to hear that Bella was able to work with you to resolve this.
Thank you again for your feedback — we really appreciate your support.
DO NOT BUY FROM THIS BRAND
Horrible quality clothing. Definitely not silk as advertised and the fit is awful, atleast 2 sizes bigger than size chart indicated. No return policy on sale items so absolutely DO NOT BUY FROM THIS BRAND.
1 februari 2026
Omdöme utan inbjudan
Svar från Shonajoy
We’re sorry to hear that your garments did not meet your expectations.
We would love to look into this for you. Please send an email to info@shonajoy.com.au so our Customer Service team can assist. We look forward to hearing from you.
DO NOT BUY ONLINE FROM THIS BRAND.
DO NOT BUY ONLINE FROM THIS BRAND.
I’ve been a loyal customer for years, purchasing through David Jones with no issues. This was my first and last time buying directly online.
I purchased a dress during Black Friday - that was not a final sale item. When I tried to return it, I was told refunds weren’t allowed and that I had to exchange it instead. I did so in good faith, trying to find the right dress for my engagement celebration.
When the exchanged dress didn’t work, I was told I had no option at all because it was marked as final sale even though the original item was not final sale and is now being sold again at full price.
Customer service showed zero flexibility, zero accountability, and zero interest in resolving the situation. Every response was a copy-paste of policy, with no consideration of fairness or customer experience.
For a brand at this price point, the online service is shockingly poor. This experience has completely destroyed my trust in the brand.
Save yourself the stress. If you’re thinking of buying online, don’t.
23 december 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for taking the time to share your feedback — we’re sorry to hear that this experience has been so disappointing.
To clarify, once an order is returned and processed as an exchange, the exchange order replaces the original purchase. Any return eligibility is then based on the item selected in the exchange order, rather than the original item, which is no longer applicable once returned.
In this case, a different item was selected for the exchange, and it was marked as Final Sale. We apologise if this was missed at the time of purchase.
As outlined in our Returns Policy and in line with industry standards, Final Sale items are not eligible for return for a refund, store credit, or further exchange. We understand this may not have been the outcome you were hoping for and sincerely regret the frustration this has caused.
Our policies are in place to ensure fairness and consistency for all customers, and while we’re unable to make exceptions in these circumstances, we truly appreciate you taking the time to share your experience. Your feedback has been passed on to our team as we continue to review and improve our online shopping experience.
Disappointed
Disappointed. The clothing quality is poor, and the fit is off. The pants bunch in the front. I won’t be purchasing again.
9 december 2025
Omdöme utan inbjudan
Svar från Shonajoy
We’re sorry to hear that your garments did not meet your expectations.
We would love to look into this for you. Please send an email to info@shonajoy.com.au so our Customer Service team can assist. We look forward to hearing from you.
AVOID AVOID AVOID
This is my first ever review, I have never bothered to do one before but I am so annoyed and angry and have to warn others!!
What sort of company refuses refunds and only offers store credit??? And only if you spend £80 returning the parcel back to Australia?? That’s half the price of the item what a joke. Am stuck with a dress that is not only poor quality but also was advertised the wrong colour - the photographed item on the website and the actual dress are wildly different. I will never buy from here again and will warn other UK buyers to AVOID
7 december 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience with Shona Joy has not met your expectations.
We can see that your item was purchased during our recent promotional sale. As outlined in our Returns Policy — available on our website — items purchased with a promotional discount are eligible for store credit only. This is also noted during the checkout process.
We understand that this may not have been the outcome you were hoping for, and we truly regret any disappointment caused. Our Customer Care team is always here to help answer any questions around our policies, sizing, or product details to ensure your future purchases are just right.
Your comments have been shared with our team, as we’re always looking for ways to improve the shopping experience for our customers.
WORST CUSTOMER SERVICE EVER
WORST CUSTOMER SERVICE EVER. they are impossible to work with, not flexible at all and they take THREE DAYS TO ANSWER EVERY EMAIL AND NEVER ANSWER THE PHONE!!! WORST CUSTOMER SERVICE EVER
30 november 2025
Omdöme utan inbjudan
Svar från Shonajoy
We’re sorry to hear that your garments did not meet your expectations.
We would love to look into this for you. Please send an email to info@shonajoy.com.au so our Customer Service team can assist. We look forward to hearing from you.
Don’t buy from Shona Joy
Don’t buy from Shona Joy. Their sizing is extremely inconsistent — some items can differ by up to two sizes. Their size chart is completely unreliable; customer service even told me it’s only a reference and shouldn’t be relied on.
As for their customer service, it was just as disappointing. I submitted an enquiry about a return and never received a response. I then tried their online chat — waited for an hour, and someone appeared only one minute before closing. As soon as I replied, the chat automatically switched to “offline.” When I finally got through, I was told “policy is policy” and that my circumstances
didn’t change anything.
28 november 2025
Omdöme utan inbjudan
AMAZING Customer Service
The customer service I have received from Shona Joy has been INCREDIBLE!!
I have been dealing with Poppy who has gone out of her way multiple times to help me find the perfect dresses for some upcoming bridal events. Nothing has ever been a hassle, she is quick and detailed with her responses and all of the dresses I have received to try on have been stunning!!
I highly recommend Shona Joy, particularly because of their wonderful customer service :)
26 november 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Poppy could assist you in finding the perfect dresses for your upcoming bridal events. It’s wonderful to know that her support made the process smooth and enjoyable, and that you love your garments.
Thank you again for your thoughtful feedback. We really appreciate your support and can’t wait to welcome you back again soon.
DONT SHOP WITH THEM
Costumer service is terrible. Bought clothes worth $500. Note I’ve bought my wedding dress with them and no problems at all. Any ways, I bought these items, follow the size guide and when I got them no of them fitted me. I tried to exchange but they didn’t have my size, so I tried to return and they are charging me $65 dollars for shipping even though their website says the return shipping is complementary. DO NOT BUY WITH THEM. Now I’m stuck with clothes that don’t fit me. Costumer service will gaslight you.
24 november 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your recent experience with Shona Joy did not meet your expectations.
As noted on our website and in correspondence with our customer service team, return shipping costs are the responsibility of the customer. However, we do offer complimentary shipping on exchange orders, and we apologise for any confusion this may have caused.
We also reached out to see if there was anything further we could do to assist, but unfortunately, we did not hear back.
We truly value our customers and their experiences, and we encourage you to respond to our last email if there is anything more we can do to support you.
Poor quality dress and terrible return…
Poor quality dress and terrible return process! I paid £75 to return one dress!! It is not worth ordering from this brand if you’re in the UK.
24 november 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for your feedback — we’re sorry to hear that your experience didn’t meet expectations.
We would love to look into this for you. Please send an email to info@shonajoy.com.au so our Customer Service team can assist. We look forward to hearing from you.
Avoid!!
Avoid!!! Temu quality. No money back returns, they only offer exchange!
17 november 2025
Omdöme utan inbjudan
Svar från Shonajoy
We’re sorry to hear that your garments did not meet your expectations.
We would love to look into this for you. Please send an email to info@shonajoy.com.au so our Customer Service team can assist. We look forward to hearing from you.
I'm very excited about the dress I…
I'm very excited about the dress I received from Shona Joy for an event around my upcoming wedding. I had to go through numerous returns/repurchases to land on the right size, and their customer service was incredibly helpful and accommodating throughout the entire process.
23 oktober 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you so much for taking the time to share your experience.
We’re thrilled to hear that you found the perfect dress for your upcoming wedding and that our Customer Care team could assist you throughout the process. It’s wonderful to know that we could help make your shopping experience smooth and enjoyable, even with the exchanges along the way.
Thank you again for your kind feedback — we really appreciate your support.
Worst customer service experience of my…
Worst customer service experience of my life. Dress was incredibly poorly made and transparent, but they refused to give me a refund. Don't waste your time or money on this brand.
7 oktober 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience with Shona Joy has not met your expectations.
We can see that your item was purchased during our recent promotional sale. As outlined in our Returns Policy — available on our website — items purchased with a promotional discount are eligible for store credit only. This is also noted during the checkout process.
We understand that this may not have been the outcome you were hoping for, and we truly regret any disappointment caused. Our Customer Care team is always here to help answer any questions around our policies, sizing, or product details to ensure your future purchases are just right.
Your comments have been shared with our team, as we’re always looking for ways to improve the shopping experience for our customers.
I would like to put no stars on…
Customer service team have been very try helpful!
24 september 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for your kind words and for taking the time to share your experience.
We truly appreciate your support and look forward to assisting you again soon.
I had a positive experience overall…
I had a positive experience overall with their customer service and product quality. I initially forgot to apply the 10% new customer discount, but when I reached out afterwards, their support team promptly reconciled it, which I appreciated.
The packaging was also very impressive, minimal plastic, with some paper and cloth materials, which I support. I liked that the return process was well thought out too, the packaging was reusable with a second adhesive strip included, so I could use the same packaging to return items. I also received an instant refund via an app, so didn’t have to wait for the return to be processed.
As for the products themselves, the fabric quality is quite nice, especially if you shop during sales. Overall, it was a smooth and thoughtful shopping experience.
4 september 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you so much for taking the time to share your experience.
We’re so glad to hear that our customer service team could assist you promptly with your discount and that the entire shopping journey, from packaging to returns, felt smooth and considered. Sustainability is something we care deeply about, so it’s great to know you appreciated the minimal packaging and reusable return materials.
We’re also thrilled to hear you’re happy with the fabric quality of your pieces.
Thank you again for your thoughtful feedback, we really appreciate your support and hope to welcome you back again soon.
Buyer beware
Buyer beware. If you need to buy a Shona Joy item do so from a reputable store with good refund policies i.e. The Iconic, David Jones.
3 september 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for taking the time to share your feedback — we're sorry to hear that your experience didn’t meet expectations.
We can see that your item was purchased during a promotional sale. As outlined in our Returns Policy — available on our website — items purchased with a promotional discount are eligible for store credit only. This is also noted during the checkout process.
We understand that this may not have been the outcome you were hoping for, and we truly regret any disappointment caused. Our Customer Care team is always here to help answer any questions around our policies, sizing, or product details to ensure your future purchases are just right.
Your comments have been shared with our team, as we’re always looking for ways to improve the shopping experience for our customers.
Thank you Tiana!
I wanted to take the time to leave a special note for Tiana who helped me with ordering my wedding dress for my destination wedding in Australia! She was so attentive to my questions and answered each one in detail then proceeded in extending the return policy for me as I would only arrive in Australia over a month later!
Thank you Shona Joy team and thank you SO much Tiana!
Steffi from Canada
24 juli 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for your kind words and for taking the time to share your experience.
We’re so pleased to hear that Tiana was able to support you so thoughtfully while preparing for such a special occasion. It’s wonderful to know she could assist with your questions and make sure everything was in place for your destination wedding.
We genuinely appreciate your kind message and are so happy to have been part of your journey. Wishing you all the best for your wedding in Australia — we hope it’s everything you dreamed of and more!
Condescending Customer Service, poorly made clothes, NO REFUNDS ❌
These reviews tell you all you need to know about Shona Joy. I just wish I’d read them before purchasing a dress which was so poorly made, and then suffering the consequences of their ludicrous Returns policy. Prepare to be ignored if you try to contact them, and when they could be bothered responding, they’ll talk to you like the silly little peasant you are….
Horrible experience. Never again.
5 augusti 2025
Omdöme utan inbjudan
Svar från Shonajoy
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience with Shona Joy has not met your expectations. We understand how frustrating it can be when things don’t go as hoped, particularly when it comes to returns.
In this case, we can confirm that the garment was not eligible for return as the tags had been removed, which is outlined in our Returns Policy available on our website. Our Customer Care team responded based on these guidelines and did their best to assist with the information available.
We want to reassure you that our team is here to support our customers and we always aim to communicate respectfully and helpfully. If this was not your experience, we sincerely apologise, that is not the standard we hold ourselves to.
We remain committed to improving our service and ensuring a positive experience for all customers. If there’s anything further we can do to assist or clarify, please don’t hesitate to get in touch.
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