Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don't deal with them! You'll get nothing but a headache! Orders from other clients are constantly appearing in my personal account, money is being debited for unknown reasons, there are almost no reports, and synchronization with marketplaces is terribly glitchy.
We worked with ShipRelay as our 3PL for about 18 months. Inventory was sent to their warehouse in clean, sellable condition. Over time, we started receiving customer complaints (along with supporting photos and videos) about orders arriving dirty or damaged. When our own test orders repeatedly showed up in the same condition, we made the decision to end the relationship and bring fulfillment back in-house.
One of the most concerning parts of this circumstance is that we were never proactively told that our packaging or inventory was being compromised. In internal communication, ShipRelay described some of our bags looking like they had been shredded “by Wolverine claws,” yet orders continued to be sent to our customers in that condition without our knowledge.
ShipRelay offered several, changing explanations for the damaged condition of our packaging and inventory, first stating that our inventory/bags did not arrive damaged, then claiming that they had arrived damaged, then blaming the type of eco-friendly packaging we used (which has not become damaged in our own facility, and which ShipRelay did not state would be problematic until we began communicating concerns).
The main inventory transfer process then took over a month, leaving a large portion of our inventory unavailable during the 2025 holiday season. When inventory was returned, we found differences between packing slips and what actually arrived, along with numerous items that were damaged or unsellable, all of which we documented during unpacking.
We also experienced billing issues during the exit process, including newly introduced charges that had not previously been invoiced and others we couldn’t reconcile despite multiple requests for clarification.
We made repeated good-faith efforts to resolve these issues and shared extensive documentation. As of this date, ShipRelay is still holding a portion of our inventory, despite our repeated requests for its return and offers to pay any relevant/associated charges. They have repeatedly stated that they don’t acknowledge responsibility for damage to our inventory, despite the aforementioned documentation and their own written acknowledgement of the good condition in which they received the merchandise. As a founder who will go to great lengths to do right by my customers, this has been a surprising and disappointing response.
Working with ShipRelay has been deeply damaging to our business. Based on our internal calculations, we estimate that the direct and indirect costs in additional shipping, order condition issues, warehouse changes, staff time and labor, damaged and outstanding inventory, and etc. to be in the ballpark of $100,000. At this point, the best outcome we can hope for is to ensure that other hard-working founders don’t experience what we did.
We’re happy to share documentation with any founders who want a clearer picture as they evaluate potential 3PL partnerships.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
