THINX Omdömen 81

I have purchased Thinx pants over the past few years and have been extremely upset with the quality of them. Not only do they not do the job that they promise. The elastic is so inferior that despite being careful how I wash them. Not long after buying them the elastic starts to shred. I have made many attempts to contact customer service (through several attempts by email and on Twitter) and have been absolutely ignored! I certainly will not recommend them either for their products or their appalling customer service which is quite frankly an insult to consumers. If they contact me now after this I will be surprised! What a waste of money!

Thinx for all - super absorbancy. Supposedly up to 5 tampons! I am not particularly heavy and use only regular tampons. I can wear one at night and a small pad and it's fine. Wore these and leaved all over PJs and sheet through to mattress. Saved the planet using one less tampons but now have 2 washes to do.
They're comfortable but generally fabric (not absorbant bit) too thick for me for use in the day. Bought in Boots for £18. Not sure when I'd wear them again. Maybe at start/end of period.

Fantastic underwear. These things have changed my life. I have used them for over a year without a single leak and can wear white without worry, and no need to worry about my sheets. The underwear is made with very good fabric and is made to last. The underwear is immensely comfortable too. I cannot speak more highly about this company. They are the best, hands down. Ive tried other brands and nothing compares to Thinx.

Sending spam mails even though I ordered there more than 5 years ago and subscribed several times from the newsletter.

I also think there are now way better alternatives in terms of longevity, style and sustainability.

Love my Thinx period underwear! I have a very heavy flow so use these for backup with my menstrual cup, when anticipating my period and also at the end when it’s very light. I would not recommend people with a heavy flow wear these exclusively especially if you are prone to gushing or flooding. But for me they’re a lifesaver as a backup! No longer wasting money and killing the environment by wearing both tampons and pads.
Also, I have friends with lighter/moderate flows who use these by themselves and they absolutely swear by them. So, if you have a heavy flow wear these as a backup with a cup or even a reusable pad and if you’re on the light/moderate side these should be good to use solo!
As for customer service, they are excellent and stand behind their products. I wore the High Waist Heavy Flow on a particularly heavy day and they did end up leaking. I emailed the company asking about it and they told me what I’ve said previously (it’s not recommended to use them on their on if you’re prone to flooding/gushing as I am). However, they did still send me a replacement pair in case that one was defective. I love that they replied promptly and went above and beyond to ensure that I was happy.

Bought two pairs and consistently leak through as soon as 15 mins after wearing. So disappointing for such expensive underwear, and humiliating to experience at such a difficult time of the month. Only positive is that they felt quite nice to wear - perhaps that’s why they don’t work.

You'll feel happy that you found a great replacement for those nasty disposable pads/tampons...
For up to a few months. After that, you'll be lucky to go 30 minutes without leaking everywhere. It's ridiculous how much they spend on marketing and 'empowering' women on being free on their period days. The only sense of empowerment I felt in these past few days were when I threw them in the trashbin.
If you're looking for a long term eco friendly solution for your periods, give Thinx a bloody wide berth (pun intended).

They. Simply. Do. Not. Work.

They are not worth the stress you have to go through when you realize you've stained YET ANOTHER bedsheet/seat/cushion cover.

This is period underwear that works quite well. Products arrive quickly and are good quality.
Only problem is the high price. For this reason I give 4 stars, not 5.

Custom charges are very expensive for UK, it's true.... BUT it's the best pants I ever had. For the price, the confort and the quality I'm extremely happy. if you have a heavy flow yes, YOU SHOULD change your pant mid-day, that's absolutely normal and it has always been like that for every period pants I owned.
Otherwise, I'm so happy, they are pretty, comfy and they do the jobs.
I recommend :)

When I first got my period pants (bought as a gift) I was really excited to use them and they worked well…at first. Now, less than a year in, they are not good. They emit a bad smell. I followed instructions rinsing before washing on a cool wash/30degrees, hang dry, but these incredibly expensive pants - I feel they were not worth the outlay.really not happy. I can’t even contact them to give them this feedback directly… as I have no account. Sad. Don’t bother.

I bought three pairs of underwear. One heavy, one moderate, and one light. The Cotton Brief didn’t last overnight although it claims to hold 3-4 tampons worth. The Sport bled through to my leggings which I only had on for two hours on a moderate day. I wish I never placed an order.

Ordered from the UAE. Super fast shipping. Minimal import fee. Love that they're sized well, super soft and not bulky.
Ordered from Ruby Love previously. Took months, sent wrong ones and absolutely refused to exchange. They were bulky and stiff.
These are so much better. Super comfortable and soft. They're for my 12 year old. I'll definitely order more. I'm very impressed just when I was about to give up on period undies.
THANK YOU

So disappointed. Bought these from a UK retailer to avoid the customs charges and within half a day of wearing them, I had bled through to my jeans. They say they hold 4 tampons worth but there’s no way this is true. The store I got them from won’t accept returns on underwear so I’m out a lot of money and they’re no where near the ‘saviour’ they were described as.

I have been a loyal customer for years but my recent order had an extortionate customs charge on. I think Thinx need to do a better job of making this clear to customers. I wont be buying from them again even though I do like the pants because its just not finically viable given the customs charge. There are plenty of competitor now that are just as good and way better value.

I placed my order on the UK version of the website that displayed prices, including shipping, in GBP and only when the payment was being processed did it change to USD. As non-sterling transactions incur a fee on my credit card, I got in touch with them straightaway. During my correspondence with customer service, I was told that I would also need to pay a customs fee "like we mention at checkout and on our website!" (yes it included a sarcastic exclamation mark).

I then provided them with screenshots of every page of the checkout process proving that there is no warning (I used the mobile site and then Apple Pay), but every answer I received said that they were sorry that I had overlooked it! Whilst they provided me with screenshots of the US website that does have these warnings, they would not acknowledge that it was not visible to me despite clear evidence.

Thankfully they did offer me a refund so I'm just waiting for that to be sent through. So, no comment on the pants, I never received them.

I ordered these over a month ago and they still haven’t arrived.
I’m in the UK and as I’ve not found out that I will have to pay customs charges I’m just waiting to get a note from the post office or something...
They are available on ASOS so if you’re in the UK order from there instead if you order from the brand at all.

Customs charges have really put me off ever rebuying from this company. There was no indication that I would be charged for customs. Seems snakey. They're already overpriced as it is.

Hidden Customs Charges

Like many others here, was shocked to be charged expensive customs fees after already paying for shipping costs. I have ordered from overseas before and never received such a high cost. Three pairs of undies with a 28GBP customs fee. This should definitely been made clear upfront. Especially considering the company has obviously received complaints about this in the past. Really devious and deliberately misleading.

I actually asked for a refund because the panties I ordered were not comfortable material. I'm going back to my cotton granny panties and tampons/pantiliners.

But, I'm giving this four stars because they gave me a full refund no questions asked. That is customer service!

My daughter who is 11 told me these were what she wanted as she had seen them on YouTube . To make things so much easier for her I jumped straight in and ordered them 3 pairs just short of £60.00. We have waited 4 weeks and now have been informed I have another£16.87 to pay import charge!!!!! My view of Thinx is not a good one and she hasn’t even tried them yet. Won’t be buying more 😡