Shepper Omdömen 574

Been Sheppering on and off for about 18 months. A good way to make a few quid albeit the jobs are sporadic. Can't say I've ever had any issues with them and have found their support staff to be helpful and easily accessible.

Definitely recommend this app. Great for some extra money, the tasks are really good and the staff are always very helpful and friendly.

I joined Shepper to earn some additional income, there are a variety of jobs to choose from and the work is varied / interesting. I really enjoy the post office jobs, M&S / EE mystery shops, some locations paying pretty well too! Payment is prompt and the Shepper support is great. 😊

The app is user friendly and has an easy to use map. The issue is the customer service and support. The app offers mystery shopping which “sheppers” can select and choose to complete. Since I joined the pay rates have drastically dropped for the same job with support suggesting “simplified instructions”. This is inaccurate and not representative of the tasks. There is a discord server where members regularly request updates, support and query low pay rates and the ethics of drastically reducing pay for the jobs. There are issues of jobs leaving members “baskets”on arrival and instructions not being fit for purpose and mystery shoppers walking aimlessly trying to find products that aren’t in that store or are incorrectly labelled on the app. If you are not a member of the discord channel you would have 0 success at some tasks due to the solutions and suggestions to improve instruction issues only being discussed here. The app has a live chat service AI bot that offers support out of hours, however multiple times I followed the exact instructions and was told by the human who logged on at 9am “I should have worded my question differently”. One example is where I attempted to travel to a store, however due to severe weather flooding could not get there. Live chat told me the app offers payment if unable to complete tasks due to factors outside of your control, such as severe weather. I followed the live chat instructions and then was told in the morning that I should have been at the store when reporting to the app I couldn’t get there…
Another circumstance I was told that my report was not thorough enough and so offered a “retry” which negatively impacts your user stats and limits jobs you can complete. I added two words and a full stop as the report was extremely comprehensive and then it was accepted.
For an app offering mystery shopping and feedback for services, their own customer support is absolutely abysmal.
Staff on discord server try to act as if users are their friends, and ignore reams of messages where users are querying issues that result in reduced ir no pay. The in app camera is the worst out of all mystery shopping apps are cause you to stand out like a sore thumb when trying to be discreet, because it takesnseconds to take the picture, results are blurry and require you to act unnatural by holding your phone up for seconds at a time trying to get a mildly good quality picture.

Would not recommend unless you wish to waste time having to be on a discord server asking multiple questions and then having pay declined for factors outside of your control.

Good communication and fair assessments from the Shepper team. The process is smooth, and support is responsive, but job availability can be limited at times. Would love to see more consistent work popping up!

Prompt response time and clear instructions.

I am delighted to be part of Shepper. The tasks are interesting and varied and a great sway of earning some extra pennies. The staff are super helpful and very accommodating and understanding.

Whenever I need extra cash I pick up a couple of jobs from this app. Feels like a money glitch at times. 5 stars!

Overall happy with Shepper. Great way to earn a little extra, you get to choose the tasks and when. Good variety of tasks available, good support when required and funds transferred to your bank account.

Horrible company!!! Different rules every time you send in a job. Help desk team are so rude.

Brilliant company. Helpful and efficient.
Been with Shepper for a few years now. Never had a problem.

Great range of jobs, professional put together. Fantastic support team to help with queries and additional information. App is very informative and easy to use.

Having been working with Shepper for exactly 12 months I have found it a useful add on income. The app is very good and my only criticisms are that sometimes the briefs are unclear, some jobs take much longer than forecast and support is sometimes slow in responding. Overall very good

It’s the best app for those who love a side quest no two days are the same but overall the easiest money making app to exist thank you Shepper

Really good to earn an extra income and the review team are really friendly

I have been a member of shepper since Covid. I have found the CS staff to be helpful, informative & supportive.

Being a Shepper can be an interesting role for those who enjoy evaluating and report writing about the customer service that companies provide. Sheppers are able to pick and choose the jobs that suit personal circumstances offering variety and flexibility and payment for successful tasks completed is promoted. The details of the tasks that need to be completed are clearly defined and is a very insight into the operation of service provided from the point of view of a customer

Very user friendly app, quick support when needed, great selection of jobs.

I joined Shepper in march as a way to earn some extra money I have to say from all the apps I use Shepper is great , huge variety of jobs Decent rewards for the jobs, and great communication from support. Money gets paid into bank quite fast compared to other apps. Overall I love it and would highly recommend it.

Good variety of work whether it be covert or interactive. The brief is straightforward, payment also super quick. Quite a few locations near me to choose from. Absolutely love it as I can fit this around my everyday schedule.