Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... Se mer
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Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... Se mer
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A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... Se mer
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Företagsinformation
Om Shell Energy for Business Customers
Skrivet av företaget
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4,7
Utmärkt
179 omdömen
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no online account
we thought our account was arranged with an online portal where we could access information, invoices, update details etc. I had to request our first invoice and only then had been informed that our account had no online access, which is not what we had thought we had agreed to
18 februari 2022
Svar från Shell Energy for Business Customers
Good afternoon Rebecca,
We are sorry to read your update here. Our portal went live today! If you haven't received an email from us yet regarding this, I have requested for you to be added in the next communication. Keep an eye on your junk folder also and hopefully we can get you set up shortly.
Kind regards,
Cody @ Shell Energy UK
Excellent
Excellent, thorough and patient explanation of my query. Name is Vernon. I was very confused, could not have helped more. Had to repeat himself but nothing too much trouble.
17 februari 2022
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Hi Debra,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
David @ Shell Energy UK
Excellent service from Barbara
14 februari 2022
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Hi Michael,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to Barbara.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
David @ Shell Energy UK
awful customer service
awful customer service, nightmare to deal with. Refuse to give contract details, despite authority to handle accounts. Email requests are never responded to affectively, never mind adequately. Requests simply are not even read correctly, responds consist of reference numbers with no allocation to request. Random numbers help no one.
10 februari 2022
Svar från Shell Energy for Business Customers
Good afternoon,
We are sorry to read your update here. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. If I could ask you to reply to my email or email feedback@shellenergy.co.uk with details of the account, including company name, MPAN and the postcode that you are referring to, we can look into this for you.
Many thanks,
Cody @ Shell Energy UK
Awful
Terrible communication from the beginning. Our company went bust so we were automatically transferred to Shell and placed on extortionate rates. Worse still no communication or warning until a bill for over 10x what we had been paying. We were advised originally that we had to stay with Shell then we we asked for a call and quote for a lower rate but it never came. Eventually an apology came for not getting back to us but in the mean time our bill had risen further. We are a registered charity and this bill could close us for good.
7 februari 2022
Svar från Shell Energy for Business Customers
Hello Kev,
I am sorry to hear you have experienced problems trying to resolve an issue. If you could email through details of your issue - along with your company name, account number or MPAN/MPRN to resolutions@shellenergy.co.uk we can look into this for you.
Many thanks,
Karina @ Shell Energy UK
Lisa Neale @ Shell is a pleasure to…
Lisa Neale @ Shell is a pleasure to work with.
Any questions are always answered promptly, she has great communication and is always keeping us up to date. Her overall account management is amazing as i find that Lisa is diligent with her work/customer accounts.
2 februari 2022
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Afternoon Louise,
Thank you for the 5* review regarding your experience.
We are very pleased to hear you are happy with Lisa's service. Our customer experience team are dedicated to ensuring we provide a quick, efficient and organised service!
Your feedback will also be passed on, and we look forward to speaking with you in the future.
Many thanks,
Cody @ Shell Energy UK
Out of all the energy suppliers i have…
Out of all the energy suppliers i have used over the years, for customer service Shell Energy is by far the best.
They always answer telephone and answer emails promptly.
Bills are clear and very easy to understand.
1 februari 2022
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Afternoon Nigel,
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing. Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us!
Cody @ Shell Energy UK
Excellent Customer Service
I dealt with Lisa Neale, she was extremely knowledgeable, committed to complete a number of actions within a prescribed timescale. She did as she said she would.
30 januari 2022
Svar från Shell Energy for Business Customers
Hi Andrew
Thank you so much for taking the time to write the review, it’s always nice to know we have excelled in our service to customers.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
Lisa
Awful customer service
Slow communication over renewal contract pricing and then wanted a huge security deposit even though payments taken by DD and had never been missed. Account management ridiculously poor and has cost me double in out of contract fees.
6 september 2021
Svar från Shell Energy for Business Customers
Good morning,
Thank you for writing us a review.
Thanks for highlighting this to us. We'd like to help. In order to access your account, please send an email to me at resolutions@shellenergy.co.uk with your company name, account number or MPAN/MPRN, along with details of the issue and I can then get this matter investigated for you.
Kind regards,
Cody @ Shell Energy UK
Service that is worse than abysmal
Wish I could give -5*. Nothing but a complete shambles since day 1. I had hoped that being part of Shell group would mean a professional service. How wrong could I have been. Oh well stuck with them for 2 years!!!
12 augusti 2021
Svar från Shell Energy for Business Customers
Good Morning David,
No one likes poor customer service and what you describe is a standard of service we do not tolerate here at Shell Energy. In order to help with your query, please send an email to us at resolutions@shellenergy.co.uk with your company name, account number or MPAN/MPRN. With these details, I can investigate for you.
Many thanks, David.
Excessive non-Usage Charges (higher than usage!)
We were not the original Shell Enegy Clients - we are landlords; our tenant was the client, and they went into voluntary CVA whilst still operating as a national business entity, leaving us with liabilities.
We maintained the electrical supply as we needed the electrically operated entrance security doors to be working to gain access.
We are being charged EXCESSIVE and EXHORBITANT daily fixed charges and DUoS charges, despite our useage being minimal! These costs are TENS (+) of times the multiple of our usage costs.
We have suggested that we WILL PAY for all electricity we use and a SENSIBLE and REALISTIC fixed and DUos cost that is LOWER than / SIMILAR to the cost of our actual usage costs.
We get legal threateaning letters, and have now approached the Energy Ombudsman.
12 augusti 2021
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Good Morning,
We are sorry to read your update here. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. If I could ask you to email resolutions@shellenergy.co.uk with details of your account including company name, account number or MPAN/MPRN, we can look into this for you.
Many thanks, David.
Bad customer service and billing system
The billing system is not clear, they will issue you an invoice for one amount and take from DD another amount, without explanation.
Customer service takes weeks to get back to you via email, on the phone the wait is over 40 min. I have been trying to get my billing explained and changed for over 6 months and still no one takes responsibility or are wiling to help.
20 juli 2021
Svar från Shell Energy for Business Customers
Dear Luana,
We do apologise for any inconvenience caused to you. In order to access your account, if you could please send your company name, account number or MPAN/MPRN to us at resolutions@shellenergy.co.uk, we will look into this for you straight away. Thank you.
Karina, Shell Energy
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