Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... Se mer
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Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... Se mer
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A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... Se mer
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Företagsinformation
Om Shell Energy for Business Customers
Skrivet av företaget
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Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , Storbritannien
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4,7
Utmärkt
179 omdömen
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Account update
Clear communication and timely resolution to request, great work.
5 mars 2024
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Good Afternoon
Thank you for taking the time to leave a very kind review.
We love hearing when our customers get a great service from our team, we aim to be as efficient as possible!
We will pass this feedback on to Steffan.
If there is anything else you need, please do not hesitate to get back in touch
Kind Regards
Dawn @ Shell Energy UK Ltd
Austin dealt with all my queries…
Austin dealt with all my queries efficiently and productively.
5 mars 2024
Svar från Shell Energy for Business Customers
Good Morning Caroline,
Thank you for the feedback, we love to hear how well our team are doing!
We will make sure to pass the feedback onto Austin.
If there is anything else you need help with, please do not hesitate to reach out!
Kind Regards, Dawn @ Shell Energy UK
Unclear communication from meter reads advisor
Unclear communication from the Meter reads Advisors- took a week to get answers we required, and were assisted by Customer Service Advisor Barbara instead, she helped get everything confirmed and explained. With multiple meters and them previously not explaining that the multiple readings per meter is required and just responding with 'Sadly we are unable to apply these reads due to missing reads'... With eventual assistance this was rectified, but it took a long time until I picked up the phone and verbally spoke with Barbara.
27 februari 2024
Svar från Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are sorry to hear your initial experience was not good but happy to hear that this has since been rectified and you had a more positive experience with Barbara.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the two team members you interacted with on your query and we look forward to speaking with you in the future.
Many thanks,
Lisa@ Shell Energy UK
Svar från Shell Energy for Business Customers
Good Morning,
Thank you for taking the time to let us know about your recent interaction with our customer experience team.
Your comments have been passed onto Austin.
Please feel free to reach out to us again if we can be of any further assistance.
Kind regards
Dawn @ Shell Energy UK Ltd
Svar från Shell Energy for Business Customers
Good Afternoon Shristy
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
The customer services representative… Barbara
The customer services representative (Barbara) was extremely helful and spoke clearly and helped me to understand what I needed to do to move forward.
2 februari 2024
Svar från Shell Energy for Business Customers
Good Afternoon
Thank you for taking the time to give us your feedback. Our team work hard to ensure our customers are looked after.
Your comments have been passed onto Barbara.
Kind regards
Dawn @ Shell Energy Uk Ltd
Very quick and efficient customer…
Very quick and efficient customer service, my questions were answered, nothing was too much trouble. Waiting time practically ZERO once I called. Would recommend .Other companies should take note
2 februari 2024
Svar från Shell Energy for Business Customers
Good Afternoon June
Thank you for your 5 Star review.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your comments have been passed onto Steffan.
Kind Regards
Dawn @ Shell Energy Uk Ltd.
Guy at call centre knew exactly Half hourly data request for the whole yearwhat…
Guy at call centre knew exactly what information I required and it was emailed to me within minuets
26 januari 2024
Svar från Shell Energy for Business Customers
Good Afternoon,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well. We will pass the feedback on and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Cody @ Shell Energy UK
Thank you Lisa Neale!
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Austin, Dawn, Barbara and of course our main contact - Jonathan. Please keep doing what you are doing as you shine for it.
25 januari 2024
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Good afternoon,
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service from Lisa, Steffan, Austin, Dawn, Barbara and Jonathan! Our customer experience team are dedicated in delivering efficiency and accuracy and it is amazing to hear we have delivered first class customer service!
Your feedback will also be passed onto the team.
Many thanks, Cody @ Shell Energy UK
Austin gave excellent service
Austin gave excellent service, very helpful and friendly. Chris.
24 januari 2024
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Good afternoon Christopher,
Thank you for your review, thank you for your kind feedback for Austin! Your feedback will be passed on.
Many Thanks
Cody @ Shell Energy UK
Perfect
We had a meeting earlier this week with a client to get their acocunt setup exactly how they would need it and be able to suit all the different companies needs. She was able to explain all the different aspects of the account and what they would be able to do.
Both myself and the client was well informed and came out of the meeting knowing our accounts are well looked after.
15 januari 2024
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Good Afternoon,
Thank you for the feedback, we love to hear how well our team are doing!
We will make sure to pass the feedback onto Lisa.
If there is anything else you need help with, please do not hesitate to reach out!
Kind Regards, Hasnath @ Shell Energy UK
Very helpful
Very helpful, friendly, understanding and was able to advise on the issue.
Thank you
15 januari 2024
Svar från Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto the Team and we look forward to speaking with you in the future.
Many Thanks
Hasnath @ Shell Energy
Timely response.
4 januari 2024
Svar från Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy
Great service and helpful staff
Austin provided fantastic customer service, and I expect the portal issue to be resolved soon. In the meantime, he was able to assist with providing access to what we needed whilst we wait for IT to sort the issue.
4 januari 2024
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Good Morning.
Thank you for taking the time to leave a very kind review.
We love hearing when our customers get a great service from our team, we aim to be as efficient as possible!
We will pass this feedback on to Austin.
If there is anything else you need, please do not hesitate to get back in touch
Kind Regards
Dawn @ Shell Energy Uk Ltd
Good impressions from a new customer
Early days in our relationship but so far so good. Great to have a named person to contact.
29 december 2023
Svar från Shell Energy for Business Customers
Good Morning Tony.
Thank you for your kind review.
We work hard to ensure our customers have a great experience.
This will be passed onto Barbara.
Kind regards
Dawn @ Shell Energy Uk Ltd
Really prompt and purposeful responses…
Really prompt and purposeful responses and detail provided
28 november 2023
Svar från Shell Energy for Business Customers
Good Morning,
Thank you for the feedback.
We love to hear that we are doing well and you were happy with the service that was provided.
Please let us know if there is anything else that you need help with.
Kind Regards
Jonathan @ Shell Energy UK
Dawn was so helpful and went above and…
Dawn was so helpful and went above and beyond to help. So refreshing for an energy company.
21 november 2023
Svar från Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Dawn and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Svar från Shell Energy for Business Customers
Good Morning,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Many Thanks
Hasnath @ Shell Energy UK
Best support in the business
As ever, superb, speedy service from the CS Team. 5 stars for Barbara.
6 november 2023
Svar från Shell Energy for Business Customers
Good Morning
Thank you so much for taking the time to leave a really positive rating and feedback. We really appreciate it. Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many thanks
Hasnath @ Shell Energy
I received an estimated bill but should…
I received an estimated bill but should have received a bill based on the actual meter reading that I had already submitted. I spoke to Lisa Neale in customer services who rectified the problem while I remained on the call. Thank you Lisa, excellent service.
2 november 2023
Omdöme utan inbjudan
Svar från Shell Energy for Business Customers
Good Afternoon
Thank you for your amazing 5 star review, this has been passed onto Lisa.
We work hard to ensure our customer receive great service and are happy that we have achieved this for you.
Please let us know if there is anything else we can help with.
Kind regards
Dawn @ Shell Energy Uk Ltd
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