Shareowneronline Omdömen 

When I sold my stocks, I set up direct deposit. A week later when it wasn't showing up, I called and asked when I should expect to see it. They explained that they mailed me a check and to expect it in 10 additional days. I asked why they didn't direct deposit it or let me know if there was an issue, and they did not have an answer. My bank is about 200 miles away, so this has become very inconvenient and caused a lot of delays. I still don't know the issue either, so they are not very helpful and I can foresee problems the next time I go to sell or buy. I will be bringing this to my companies attention.

Avoid at all costs.

This business makes it as expensive and time consuming as possible to sell shares. Then they send a check when the sale instruction is for payment to be via EFT. Unlike every other business, they can't seem to cancel a check and instead want to charge an additional $139 USD to rectify the mistake they made.

Every interaction over the phone is frustrating and after 17 days I am still waiting for a response to a written message. Worst customer service ever. I can't believe reputable businesses such as Procter & Gamble have a business like this representing them. Their processes are antiquated and designed to make you abandon rather than sell shares.

If I could give negative stars, I would. You call to get help and talk to someone who tells you that they can only help you via the mail. Anyone who you get on the phone can't seem to answer questions or perform any action without putting the call on hold (sometimes for an eternity). Then they come back to tell you that you have to contact them by mail. What a joke. Words to the wise. Do not invest in any company that has EQ as the transfer agent

Needed help with a document. They claim their "policy" does not allow them to help people who don't know their account number, except by mail. I explained that I needed the documented immediately and they gave zero shits. Policies are not laws, there is ALWAYS a way to help a customer, they just choose not to.

My husband recently passed away and he had shares wih GE AEROSPACE, which are held/controlled by EQ in the USA. Trying to get them transferred is nothing short of a nightmare. EQ send you information of what you have to do, but it's totally confusing. They say call us for help, what a joke, when you call them for help its less than useless they then tell you to mail them, you email them with questions and they respond with please call us for help!! To add to this it's just so antiquated everything is by fax!! Or postal service, I mean come on we are in the age of electronic transfer! Awful way to deal with bereaved people, it would be a nice thing if you had a dedicated team to deal and help people in a situation where I am right now. Your company and service are nothing short of a disgrace.

I am a Co-Executor of my deceased mother's estate. My experience trying to re-title shares held by EQ Shareowneronline in the name of the estate with the intention of selling those shares mirror the bad experiences reported by the majority of reviewers on this site. I had filled out the required forms to re-title the account in the name of the estate. The required Medallion Stamp was obtained. The forms, original stock certificate and certificate of administration dated within 90 days of submission were sent in using FedEx overnight delivery with signature requested to confirm delivery. After several weeks had passed without any communication from EQ Shareowneronline, I began the arduous process of contacting the transfer agent by phone. After many calls and hours on hold over several days, I was informed that FedEx had delivered the documents. I was then told that the original stock certificate which I had carefully placed in the FedEx envelope after copying it was missing. All the other documents were received. Now I have to go through the same arduous process again but have to report that "I lost the certificate for ___ shares." when the reality is that Shareowneronline "lost" the original stock certificate. This process of course requires payment of a $75.00 processing fee with the caveat that "There may be additional fees and documents required." This entire process was begun before the severe market decline we are now experiencing and the value of this asset has significantly declined. I am in the process of re-submitting the forms and requesting replacement of the "lost" certificate. I am doubtful that the certificate will be replaced in a timely fashion but am confident that the expense to the estate will not be trivial. In summary, I am very concerned that business practices such as those described above are allowed to continue without any oversight by regulators.

These people couldn't run a lemonade stand.should be reported to s.e.c for horrible service

Absolutely worst company I have ever had the distinct displeasure of dealing with. Shortly after placing a request to sell my GE shares some idiot with this company decided, on their own, to code me as deceased in their database. Since October 2024, I’ve spoken with online reps, in you know where, and have not been able to get straight answers from them on why my accounts are restricted. After finally feeling I was making progress with the escalation specialist, I received a letter with instructions on how my accounts could be transferred because I was deceased. I’m at my wits end and have a funny feeling that the scam artists in charge of this company based in St Paul, MN are trying to steal my funds in excess of $100,000. I’m seriously considering flying to their headquarters in St Paul to get my accounts back under my control. Based on the horror stories I’m reading from the other reviews, this would probably make a nice class action lawsuit for some aspiring lawyer or perhaps states attorney general. This is fraud and felony theft and at best case total financial and management incompetence.

I am informed that they don't have my Bank Draft cheque, received February 02,2025, registered mail February 0, for the purchase of 5 stock in Bristol Myers Squibb, $315USD.
This is fraud by all accounts, Predatory deceitful, ..
Untrustworthy brokerage,
My refund cheque is in the mail?
Donot deal with these people

The only reason this has 5 Stars is, I want this to be the first comment people see. This is the WORST company ever. Get your money out and run far far away. Their treatment of customers should be criminal, They have "misplaced" 2 of my checks. They are supposed to take 7-10 business days. They sent it March 9th Today it is March 27th (my birthday) Not to get personal, I was in desperate need of this check, rent due, speeding ticket, etc. It's been messing with my well-being. I pray all these "representatives" lose their jobs. If I could find ANYTHING to sue this company for everything I would happily do it.

I have 8 custodial accounts with EQ Shareowneronline. I have one for each of my grandchildren and I periodically buy Proctor and Gamble stock for them. I opened the first account about 15 years ago when Computershare was the agent Proctor and Gamble used for their DRIP accounts. They later switched to Wells Fargo and then to EQ Share. Things worked well for several years. I would place a buy order online and give them the dollar amount I was buying and my banking information. They would make the purchase and take the dollar amount out of my bank account plus a $1 transaction fee. In December 2024 I was buying more P&G stock for each of my 8 grandkids as a Christmas gift. Seven of the orders went thru with no problem. The 8th order kept getting a message that the order could not be placed at this time. I tried several times without success before calling their "customer support" line. They acknowledged they were having a system problem but couldn't say when it would be fixed. Their solution was for me to mail them a request with all my information and a check for the amount I was buying plus a $5 processing fee. I decided to give them some time to fix their problem and try again later. Over the next several weeks I kept trying to place a buy order without success. I finally got an order to go thru in late January. Since I thought the problem was fixed I tried to place a buy order for one of the grandkids that has a early February birthday. That order also gave me the same error message about not being available at this time. I have tried several time since then with no luck. I have called "customer service" several times about this and gotten no answers as to what the problem is or when it might be fixed. My next step is to close all 8 accounts and find a new company that offers a DRIP purchase plan thru a different agent than EQ Share. Has anyone else experience this problem? I know there are many companies that offer DRIP account options but I am finding many of the better options are also managed by EQ Share. Any other option suggests?

Dismal, website link to reset account credentials doesn't work. They still send out dollar cheques to shareholders outside of the USA when most banks don't accept them. Trying to get a direct funds transfer set up is a nonsensical paper form filling exercise which should be done electronically via your online account.

I mailed the stock power forms on 2/26/25 for three stocks which my deceased husband owned, to have the stocks changed to my name. I included the stock certificates as instructed and three Medallion stamps. USPS tracking shows that the envelope has not moved since March 5. USPS was not able to locate it. They said that it is possible that Shareowneronline has a delivery service which picks up mail without it being scanned. I have called Shareowneronline about three times and they just say they haven't received it. My next step will be to file a complaint with the Consumer Financial Protection Bureau. I see that NY state residents can go through its Financial Services Consumer Complaint Portal, but I am not a NY resident.

Can I give lower than 1 star? I had stock and the transfer agent is Equiniti/Shareowneronline. My sale proceeds check was mailed 12.20.24 I still do not have it (3.11.25). I have called multiple times. I faxed in instructions to recut the check with an overnight label as I was instructed. When I called to confirm they had received it they confirmed and then said it would be 10-15 business days to process the replacement check. IT BEEN 33 BUSINESS DAYS since they received the request. Every time I call I get the runaround. They tell me someone will reach out in x days or 24-48 hours. This has happened at least 4 times and no one calls. I have reached out to the attorney generals office. I will continue to reach out to as many outlets as I can to get this taken care of.

I'll echo nearly everyone else's review... a terrible company. Transferred shares month's ago to a new account, but can't establish access to the new account, but have access to my old account which shows the shares have been zeroed out. I try setting up a new account but the verification codes provided to me. Foreign call center person tells me it's an old number. How can that be when it's the only number I've received? The only option I have is to request a new authentication code, which will take 10 business days? Get real. Find another reliable brokerage, but this isn't it.

In common with many reviews here, my experience with this company has been dreadful. I sold some stock a month and a half ago and still have not received my money. They could not verify my UK bank account and said they had sent a cheque, 10 days later I said it hadn't arrived and the sent another (again by post) - still nothing. The call centre is terrible, no help at all - the only way to get forms to them is by fax (which doesn't work) or by post - and they call themselves Shareownersonline!!! Please don't use this awful company.

Overall they seem fine - a good way to hold onto stock and get the tax forms needed for dividend reinvestment. The reason for my low review is my recent sale of some of my stock. I put in direct deposit information, and it said 2-3 days to transfer. Apparently they "couldn't confirm" something about my account, and instead of contacting me to confirm, they unilaterally switched to a mailed paper check that might take 10 days to arrive (currently on day 5), while I made plans based on 3-4 days to give a buffer. The only reason I learned this is by calling them when the funds had not been posted. Really not good customer service, yet they made money on the fees for the sale.

Honestly, I agree with the past reviews but also do not. Compared to other companies/practices, YES these people move VERY slowly. I have never seen a 21st-century financial company rely so much on snail mail when everything is digitized.

Unlike other reviews, I have also had good experiences with them as well as good customer service. But sometimes, I have bad experiences. If you call, you will wait on hold for 30 minutes and have to verify with security questions. I do not mind this honestly, I have had MUCH worse experiences with other companies putting me on hold. Others mind.

I do not think their guidelines/what they tell you accurately demonstrate what is happening behind the scenes. And that is where almost all of my frustration comes from. For a lot of previous reviews, I have noticed a trend: address change & snail mail.

For an address change/information change, it takes around a month to unlock your account. It is added security, and that's fine. Just make sure you do not need a sale within a month.

If you send in any forms via paper mail. It will take up to a WEEK (business days) to process/accept the paperwork. It will then take 1-5 business days to execute whatever the paperwork says (PER PAPER). So if you have a transfer form + a sale, you can expect to wait UP TO 17 business days for a sale (7+ 1-5+1-5). This is almost a full calendar month after they have received the paperwork. Just do NOT be in any type of rush for your money. They also do not state this, only saying "it will take 1-5 business days". However the customer service rep on the phone stated the full timeline.

Also, I had noticed that after a sale. The account would not accept online sales for around 1-2 weeks. Seemingly a security measure, which I actually really appreciate. But, this was not listed anywhere on their website.

Overall, I wish this company had better customer service/was more open with their customers. But, from my experience it is not as horrible as every other review is making it out to seem.

To anyone reading, I HIGHLY advise setting up an online profile, and establishing access to sell online. No red tape and no hiccups after everything is setup; this is how the platform was meant to be used.

I would love to give this company negative stars. Since mid December, I have filled out 5 forms, all rejected. I've made eight phone calls for information. The call center is of course, off-shored. After an extensive security discussion, which I appreciate, the call center can tell you nothing and can do nothing.

So frustrated. Its like taking a test for Advanced
Bio Chem! This is MY inheritance.

Worst experience with my sister's estate, ever. As soon as I get MY inheritance in my name and under my control, I will never work with EQ again under any circumstance. There's a reason that EQ has less than 2 stars!

No different to previous comments. I have been trying to sell my shares since start November last year, it took 3 attempts to get my log in details which they kept blaming on the post, then I had to send the documents via courier from the UK to them as they wouldn’t accept anything by email. Once received they raised the cheque (why can’t they bank transfer) quickly and posted it out on the 13th January and guess what still no cheque. I asked for a replacement cheque in the 1st February, I didn’t receive a message as to when I will receive it and when I queried this yesterday they say they do not have any details on their system of me asking for a replacement cheque even though I have an email from them confirming I do so. I despair of ever receiving my money, but will not give up. I would never buy shares from any company who deals with this one. I wish I could give a minus score as they don’t even deserve a 1 star 🤬. I will be writing to the company I bought the shares in to recommend they look at changing the people they deal with.