Shahid Store Omdömen 

Didnt support me and sent an automate respond and ignored my problem and me - so frustrating

لم استفد منه ولا يعمل الى الان ولم يتم ارجعا حتى المبلغ لدي وكل يوم اذكر ولا في امل

I did email them and ask them to cancel my services. I waited two weeks no reply. I went to the Help and I chat to someone at WhatsApp and I waited too long to get help and wasn’t good. He just ignore me and he put me back to machine talking. I don’t recommend them once. Come to cancel your service. They ignore you because they want your money..

tout se passait plus ou moins bien jusqu'à ce qu'ils décident de pérlever 2 fois l'abonnement mensuel, une fois 14.99€ (12.99 + taxe + frais de traitement. rien compris) ensuite au milieu du mois 12.99€. depuis janvier cela à augementer de +- 3€.

je décide de les contacter , assez long pour avoir quelqu'un. ensuite je reçois des demande (screenshot de tel ou tel chose) ensuite plus rien l'agent quitte la conversation en me donnant un numéro de dossier/litige et me souhaite "Ramadan Kareem"

pas sympa et j'espère qu'ils ne tenteront pas de prélever à nouveau.

It feels like customer service is operated by scammers. Also the website/app like any professional and good seevice provider should 1) notify you or ask for permission to save card details 2) make it easy on people to delete their card information when they want to stop.

But all of that didnt matter in comparison to the unprofessional customer service i experienced.
1) had a customer service person insist that i send him my first 6 and last 4 card number. Thats most of my card numbers…. The card number has XXXX throughout on shahid, except for the last 4. The website AND the whatsapp message says to only prepare the last 4. Why was he so pushy for first 6 and last 4? I did not accept.
Talked to another customer service person right after, he only asked for last 4 digits.

Train your teams, and make things consistent. Make sure there are no scammers? And maybe see other service providers because they never ever ever ask for all this info, or make it that difficult to remove your card details or delete your account.

It’s a shame this platform has so much potential if it wasnt for all of that. I lost my trust and was extremely disappointed.

I subscribed for Ramadan recently, but my login stopped working after just 3 days.
When I contacted support, they were unhelpful.
Neither OTP nor other authentication methods worked for me.
I requested a refund, and they told me to check the progress on Google Pay, which makes no sense since Shahid should be the one processing the refund.
After months of ineffective back-and-forth communication, they eventually told me they couldn't refund me.
It's just $10, but I want to share this with anyone reading this message.
Would you be willing to let scammers take your legitimate money ?

Great service
Incredible choices
Priced just right

I miss you so much

Awesome service, very Goodyear streaming qualité, i recommand it

Iptv service us good

I ask for help I didn’t get no response I want my money back

They give me codes and it doesn’t work and they are very hard with customer support

I am having a bad experience with you. I made a purchase seven days ago and still no one has given me an answer as to why I cannot enter the account with my username

Customer service and technical support every quick and knowledgeable. Truly recommend this service and believe me I’ve tried a lot. Keep up the great work.

It is ok. But response time is slow

I received the product on time and I was happy with it.but it works for a week or two and then it stopped working.

I can’t watch any series, it tells me that I’m not connected to the internet or the I have a bad internet quality. When I checked my internet connection it’s connected and I also checked my network quality it is 33.43 mbps . I tried to call the customer service for 30mins but no one answered