Shade Zone Omdömen 

18
TrustScore 4.5 av 5

4,4

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Företagsinformation

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  2. Trädgård
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Skrivet av företaget

One of the UK leading suppliers and specialists in premium alfresco solutions, providing bespoke, luxury products to transform your outdoor living space - supplying a wide range of both residential and commercial awnings, canopies and alfresco products.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

18 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(18)

3 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Retractable zip screen from Shade Zone

I ordered a retractable zip screen from Shade Zone which arrived today (2 July 2026). The quality looks excellent and it is exactly what we were looking for to finish off our extension.
Throughout the process Joe kept me well informed of the lead times and when the screen would be fitted. The two fitters who erected the screen were professional, quick and left the area spotless when they left.
A very professional job throughout.

2 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Shade zone were fantastic

Shade zone were fantastic, they helped us with our decision making and managed our expectations. The final product was fantastic and sets off our garden from others. We will definitely use this company again. The team were polite and professional. They even placed all our garden furniture back to its original place.

7 maj 2026
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Hi Simon, thank you for the review. It was a pleasure working with you, and thank you for proceeding with the retractable canopy for your home. It looks amazing and complements the rest of your garden.

Betygsatt 5 av 5 stjärnor

Worth visiting the showroom

Visited the showroom in Hull and had a great experience from the start. Andy was really helpful and knowledgeable, taking the time to walk us through the different options without any pressure.

We decided to go with a glass canopy and we’re really glad we did – the quality is excellent and it’s completely transformed our outdoor space. The whole process felt smooth and professional, from the initial visit through to installation.

Would definitely recommend to anyone looking for a high-quality canopy or awning.

11 mars 2026
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Hi Angela, we really appreciate your feedback. It’s great to hear you’re happy with your glass veranda. I know you’ve made the right choice with the glass canopy, as it gives you the natural light you wanted underneath the canopy while also providing full rain protection all year round.

Betygsatt 1 av 5 stjärnor

Spent near on 26k on a Renson awning…

Spent near on 26k on a Renson awning with these guys, it was fitted poorly and took them a few months to rectify, I ran into money issues whilst they were sorting it and it took me 3 months to sort the final down payment and they were able to check in weekly for payment updates, but no weekly contact since the awning has been broken and unusable since January 2024, it’s now November and it’s been 3 weeks since I last got an update which I have to chase for, 11 months I’ve been extremely patient but now I will be leaving reviews and warning others.

14 november 2024
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Dear Neil,

Thank you for sharing your concerns with us. We sincerely apologise for the frustrations you've experienced, especially regarding the ongoing issues with the canopy.

I would like to clarify that, as a business, we were extremely patient in waiting for the final payment, which took 8 months to be completed due to the financial difficulties you encountered. During this time, we remained committed to resolving the issues with your canopy, and we were in regular communication to ensure the situation was handled appropriately.

We understand that the canopy has not been functioning as expected, and while we acknowledge the delays, I would like to highlight that the delays were due to supplier issues, which were unfortunately beyond our control. That said, I’m pleased that the issue has now been fully resolved.

We sincerely appreciate your patience throughout this process and are happy that the matter has been concluded.

Betygsatt 2 av 5 stjärnor

Really disappointed

So just over two years ago we bought a Weinor remote controlled Awning from Shade Zone. We went for the remote control one and frankly we should have stuck with a manual wind out one.
We’d previously had two wind out budget ( by budget I mean hundreds of pounds rather than the thousands we spent) awnings at our old house and had no issues apart from the fabric fading which I replaced a couple of times.
So just within the two year warranty ( t & c buried in the small print) the awning stopped intermittently during use and having sent a video to Shade Zone they said that they knew what the issue was and as I was just inside the warranty they would order the part from Weinor and this would be free of charge but there would be a fitting charge of £360.00. I queried this of course because what is a warranty for? I was told their fitters were self employed and didn't work for them so they had no control over their charging.
The fitter came yesterday and replaced a receiving unit in the awning. He was on site for less than 30 minutes.
I queried this again and this was subsequently reduced to £240.00 which I’ve just done a transfer for.
So my advice is buy a manually operated one probably the cheapest you can buy and ensure the retailer actually employs the fitters and don't use a third party for the installation.

I’m thoroughly disappointed with the warranty and I shall be following up this review with one for Weinor.

Kaizen

24 april 2024
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Hello Dave,

Thanks for your feedback.

As stated in our conversations we are very sorry that an electrical component within the awning failed and was happy to arrange a free replacement of the part for you. From the outset, I did explain that there would be installation charges which I did manage to gain a further discount for you following the installation.

Shade Zone has from the first point of contact always been forthcoming regarding all costs that still applied excluding the warranty such as the installation and the shipping of parts including import taxes etc.

The level of customer service provided by myself was of a high standard as with all clients and I am disappointed that you feel we deserve a 2* rating.

I hope that you will consider this review further concerning Shade Zone directly and the services provided by us.

Thanks
Joe - Shade Zone

Betygsatt 5 av 5 stjärnor

St Hughs School

Shade zone (in particular Joe), provided an excellent service with regards to providing I Velarium 120 sunshade.
Their service from start to finish was excellent, there was no problems with changes in the design, they delivered on time, install was not fuse, and the end product was very good quality. I’m very happy with the product and was the client.

3 maj 2023
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Hi Lee, many thanks for your great review. It was a pleasure working with you, we hope to work together again soon. All the best from the Shade Zone team.

Betygsatt 5 av 5 stjärnor

Nice

Nice, thank you

9 maj 2022
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

You're welcome.

Betygsatt 5 av 5 stjärnor

SZone backpack

Got my SZone backpack for Christmas and loving all the compartments!!!

5 januari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A pleasure to deal with from start to…

A pleasure to deal with from start to finish, good advice and particularly impressed with installtion team who have great attention to detail.
Very happy with teh end result which in effect creates an additional room once our bifold doors are open.
Would certainly recommend.

21 november 2020
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Thanks for your valued feedback Gary. It is much appreciated. We hope you enjoy the use of your canopy.

Betygsatt 5 av 5 stjärnor

Excellent service and product

Excellent service from start to finish.,, very happy with our awning xx

3 september 2020
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Thank you Jacky. We're glad you're enjoying your awning!

Betygsatt 5 av 5 stjärnor

Outstanding service

I dealt with Andy from S-Zone who, from my first contact with him, has been incredibly helpful, knowledgeable, professional and trustworthy. We bought the all singing all dancing Renson and have been blown away by the quality.
The installation team were excellent and did an amazing job. I got in touch with 5 suppliers and found S-Zone to be the most responsive and helpful - I highly recommend Andy and his team.

11 augusti 2020
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Thank you for your great feedback and we are happy you are enjoying the system!

Betygsatt 5 av 5 stjärnor

Awning over south facing patio.

Andy made the home visit straightforward and informative. Loads of choice and ideas and no pressure to buy. The fitters came as planned - the work done neatly and thoughtfully - a lovely job.

9 augusti 2020
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Thank you, it was great to help you with your project!

Betygsatt 5 av 5 stjärnor

Jarrod was fantastic from start to…

Jarrod was fantastic from start to finish - great communication and understand of what we wanted and we’re extremely happy with the finished product! Fantastic awning. I would never go anywhere else

7 augusti 2020
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

We're happy you're enjoying the awning and love the feedback!

Betygsatt 5 av 5 stjärnor

Awning

Very pleased with our awning. Great customer service. Everything came when they said it would.

6 augusti 2020
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

Thank you, it looks great! We're happy you like the finished product!

Betygsatt 5 av 5 stjärnor

I found the service provided by Andy of…

I found the service provided by Andy of a very high standard considering the current covid and am very happy with my awning which was expertly fitted by the engineers and would highly recommend his company

6 augusti 2020
Omdöme utan inbjudan
Logotyp för Shade Zone

Svar från Shade Zone

It was a pleasure! Thank you for the great feedback, it is much appreciated!

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