Excellent service. But you do not need to offer me special offers of a PID. If you check you records, I already have sourced one from you and it has been fitted and operational for quite some time.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Se mer
Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Se mer
Företaget har svarat
My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Se mer
Företagsinformation
Skrivet av företaget
Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.
Kontaktuppgifter
10 Kelly Gardens, SN25 4YH, Swindon, Storbritannien
- +447545151617
- info@shadesofcoffee.co.uk
- shadesofcoffee.co.uk
4,8
Utmärkt
459 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good stuff ;)
Good stuff ;)
I received exactly what had been ordered in an reasonable amount of time
11 mars 2026
PID kit for Gaggia Classic Pro Evo is…
PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee and milk steaming will be next level!
9 februari 2026
Quick delivery
Doesn’t take too long to receive the package, the step down basket. The quality is good, and also happy with the cup from it.
8 februari 2026
Love the wooden portafilter handles
12 december 2025
Great choice of Gaggia classc accessories
Great choice of Gaggia classic accessories, easy to shop and fast delivery, fully recommended.
8 februari 2026
True coffee enthusiasts at the helm
True coffee enthusiasts at the helm, the customer service is very good and the after care support if very much appreciated. Will buy from them again and certainly recommend them.
6 februari 2026
Omdöme utan inbjudan
Well made product
Well made product, installation directions were excellents and shipping was only 8 days to Washington State USA
12 januari 2026
The product corresponds to the…
The product corresponds to the description, but I was surprised by the customs duty, which was slightly less than the value of the product itself.
12 januari 2026
Great product (Gaggia E24 Classic LED…
Great product (Gaggia E24 Classic LED lights), and the instructions and service were excellent.
The only issue was with the VAT charges + postal 'Admin fee for the VAT charges' shipping to Europe. Very unfortunate
12 januari 2026
Delivered when promised ….solid product…
Delivered when promised ….solid product ….definitely solves an issue with Origins doors..
Thank you
11 januari 2026
Mods for better espresso.
All the items ordered arrived on time and as expected. I received immediate responses to a couple of questions, Ade was very helpful, thanks. The instructions are very detailed, and I read through them a couple of times prior to the install. I also watched a few You Tube videos and my mods for PID, dimmer, and pressure gauge all worked first time.
I’ve had my Gaggia 5 years and the mods have definitely improved my espresso, lots more control. Recommended.
11 januari 2026
Everything Perfect
Ordered some addons for my Gaggia Classic and found everything to be perfect. Even with EU import fee (10€ on top of my 30€) the value was really good and I would order again.
Royal post was also blazing fast - estimated 1-3 week, letter came in 4 days
11 januari 2026
Very rude, condescending and called me an idiot.
I have ordered many times from this company - as you know IMS shower screens can be hit or miss at times (there's many reddit threads about this) - I explained why mine was faulty - got mansplained and patronised to - explained that I had many years experience and understood what to look out for - also let them know that the box it came in was completely broken - no apology for that - reply came back that essentially said he didn't trust me as he's never had this issue before (lol) and very unprofessionally accepted the return (clearly too much coffee keeping him up at night). I was asked for feedback from the automated service - I explained situation and said person was an idiot - they emailed back (passive aggressive much?) and passive aggressive to the end said "I'm sorry you feel like an idiot". Wow - stay away from them.
23 januari 2026
Omdöme utan inbjudan
Svar från Shades of Coffee
Thanks for your 1* review Ally - which we've now had chance to investigate at this end. We'd like to note a few things in response:
You've ordered 3 items from us within 2 small orders (not "many times"); one of these was an IMS GA200IM shower screen which you contacted us and asked if you could return. We immediately informed you that you could, yes, as long as the item was unopened, unused, etc. and at the same time we asked if there was any reason for the return (as we always like to check these things for future reference). In reply you mentioned that you didn't like it, and you were having trouble with the water distribution from it, and hence believed this screen to be faulty.
We then explained that we don't usually accept returns of items that have been installed and used, but if it's "as new" then we'll make an exception in this case, though any obvious signs of use would mean a lower refund (as we can't sell it as new). We also mentioned that IMS screens are simply pieces of laser-cut metal and they never tend to be defective (at SoC we have sold thousands and never seen a defectively manufactured one), though they are quite susceptible to screw pressure when installed, as this can make a real difference to the water flow and distribution.
You then told our agent that this reply was condescending and we can't know if this is defective or not, and you wouldn't accept any less of a refund due to it being used - and that you were disappointed that we didn't also supply return postage labels.
You then signed off saying that our agent was "awfully rude and distrusting" and then (there may be a language issue here) "Spent most of money with this company and that person was an idiot".
Our agent then said that he was sorry if you felt like an idiot... and you said "No - I said you're an idiot" and then you continued to say "I'm a barista, and well done as I'm going to give your company a very bad review online, and contact the owners about my experience, and also file a complaint".
So in summary it seems that you bought an item, used it, didn't want to keep it and asked for a return - which we authorised immediately (not "unprofessionally accepted" at all); though told you we may refund less if it's obviously used. When we mentioned this you switched to "it's defective", and our agent explained that IMS screens can be tricky to use, which you took to be condescending / mansplaining / patronising and you then called him an idiot (not sure why your review title says "called me an idiot" when it was the other way around!)
I'm sure others reading this review will come to their own conclusion about this interaction, and the reason for the 1* review - but we await your return, and as you were told, if it's returned in "as new" condition then we'll gladly refund it.
Exceptional company for the coffee enthusiast
I can't speak highly enough of Shades of Coffee. A niche British company with a clear passion for what it does. I have been a customer for several years and love the company's focus on coffee enthusiasts who like tinkering with their machines. The website advice and Q&A (which you should always read) are really helpful and not something you see very often. I was prompted to write this review because of a problem I had with my most recent purchase (almost certainly caused by me) and the communication and service to sort me out were exceptional. This is how you earn loyalty - other companies could learn a thing or two.
13 januari 2026
Omdöme utan inbjudan
Another great transaction
Shipping was quick and all parts ordered were securely packaged. I was able to swap out my boiler and upgrade some gaskets along the way
11 december 2025
Worth the price! Great support!
Bought the SuperSteam+, installation was super simple and had good documentation. I would highly recommend to anyone who is frustrated by the steam performance of their machine. I also ran into an issue where the settings reset themselves and was helped immediately upon reaching out getting it fixed in minutes! Amazing experience all around.
11 december 2025
Everything i needed
Everything i needed exactly when I needed it (immediately of course!). So efficient and helpful! Thx!
11 december 2025
I bought several items of Shades of…
I bought several items of Shades of Coffee (PID, LED light, Steam knob etc.) and all of them were flawless. Delivery was fast and everything was well packaged. When I had a problem with the PID (probably caused by me) I reached out to Shades of Coffee and they immediatly and successfully helped me. Maybe there are some slightly cheaper versions out there on the internet for some gaggia mods, but If you want aperfect product, delivery and professional customer service I would strongly advise you to shop with SoC.
23 december 2025
Omdöme utan inbjudan
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