Excellent service. But you do not need to offer me special offers of a PID. If you check you records, I already have sourced one from you and it has been fitted and operational for quite some time.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Se mer
Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Se mer
Företaget har svarat
My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Se mer
Företagsinformation
Skrivet av företaget
Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.
Kontaktuppgifter
10 Kelly Gardens, SN25 4YH, Swindon, Storbritannien
- +447545151617
- info@shadesofcoffee.co.uk
- shadesofcoffee.co.uk
4,8
Utmärkt
459 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The website was good and the customer…
The website was good and the customer service was good.
The shipping process was not. Nasty surprise of VAT and customs handling fees.
They say that this is disclosed on the website - but if it is, it isn't obvious.
They really shouldn't offer Euro currency - or shipping - without an EXPLICIT statement that there will be extra charges that the buyer has to acknowledge.
29 november 2023
Omdöme utan inbjudan
I had questions after purchasing a few…
I had questions after purchasing a few items. I reached to Shades and heard back promptly. The response was detailed and resolved my issue. I purchased a PID, brew head, screen and gaskets. The items fit perfectly and are high quality. I would buy from Shades again.
14 oktober 2023
prompt delivery
14 oktober 2023
Excellent!
12 oktober 2023
Great product. Bad Brexit experience
Great quality and service. However, buying UK products from the EU is a mess after Brexit. I'd buy much more from Shades of Coffee if they had an EU office.
12 oktober 2023
A game changer
I recently purchased the PID kit for my Gaggia espresso machine from Shades of Coffee (plus the OPV, Brew Pressure Gauge, the Dimmer Mod and other parts) and I couldn't be happier with the results.
The delivery to Brazil occurred without any setbacks, and the installation process was surprisingly straightforward. The instructions provided were clear and concise. Still, after watching some videos on YouTube, the installation was even faster.
Every part felt good quality. It's clear that Shades of Coffee takes great care in sourcing high-quality components for their products, and it shows in the final result. Moreover, making coffee with my Gaggia has become a more enjoyable experience. The consistency and control provided by the PID make the process more fun and less stressful (no more crazy temperature surfing).
It's now a pleasure to experiment with different beans, knowing that I can trust my machine to deliver exceptional results every time.
7 oktober 2023
Fantastic!!!
11 juli 2023
Excellent shop
Excellent shop, you can find whatever you need for your machine. They are the best !!
14 oktober 2023
Good quality products with good service…
Good quality products with good service back up, thoroughly recommended
13 oktober 2023
I don't give 5* because the piece…
I must correct my first review and give 5*. I bought the red floater not knowing that it's designed to the slim tray.
The 9 bar OPV is giving satisfactory results.
The shipment was swift and in good packaging.
12 oktober 2023
Svar från Shades of Coffee
Thanks for your review. If you’re struggling to use the red slim drip tray float with your slim drip tray then please contact us via chat and we’ll help you further.
Flawless service every time…
Flawless service every time I order from them. Quality products
12 oktober 2023
Great products and fast shipping
Great products and fast shipping, A++ customer service!
11 oktober 2023
Great Service
Great service, all items functioned as intended, quick shipping - thanks
11 oktober 2023
Great company and product!
Love the product so far! Also the communication and help I received was great! Thank you!
11 oktober 2023
did not received the items
You trully deserve the lowest rate experience. I tried everything in my power to get the tracked option. Tried to add more to my basket, tried to lower my basket. The only option available was untracked option, I remeber being very unhappy, but since I need the upgrades I bought anyway. Now I dont know what problem your website have with tracked options but do not put the blame on me. I want to get my itens and I need a solution, not blames on my side wich im 100% confident wasnt my fault!!! EDIT: I have to edit. Cause I got character limit in my first reply... You need to check your website coding before trying to blame customer for choosing the only option available (non-tracked). Finally thanks for answering what I need to know. So I will wait this return/refund to try the tracked option again. I'm checking local customs everyday (with an app) to see if somenthing arrive with my tax pay number (CPF) nothing arrived so far.
4 september 2023
Svar från Shades of Coffee
You specifically selected our low-cost and slow UNTRACKED mail shipping service for a shipment to Brazil. This is probably why your delivery is taking some time and you (obviously) don't have the ability to track it. Had you paid the slightly higher price for tracked mail or courier delivery then you would know where it is, and it would probably have been delivered by now. As we believe that you have to pay local taxes for imports into Brazil, and that these are often linked to the tracking number, then your selection of a non-tracked delivery may also be affecting your ability to pay import tax on this shipment - which will either further delay it, or cause it to be returned to us due to non-payment of tax. When / if we have it back we will let you know immediately. We make it VERY clear on the checkout page of our website that we don't recommend customers use a non-tracked delivery service, and you should only do so if you understand the risks and service degradation caused by it. Obviously all our fault though - so in light of this, we've now removed the ability to ship ANY parcels to Brazil using a low cost mail shipping service, and future shipments MUST be tracked mail or courier delivery.
** Concerning the accusation of lying in our response: Please check delivery options carefully for Brazil, as subsequent to your experience we have removed all untracked options for deliveries to Brazil - which means that previously you had chosen the cheapest option of "Mail Non-tracked Delivery - Small Parcel <500g" - which we have now removed. So the ONLY option available for shipments such as yours now are Tracked deliveries - this is shown as "Mail Tracked Delivery - Small Parcel <500g". Anyone who wishes to can check this by placing a portafilter into their basket and heading to checkout, and selecting Brazil as the delivery country. Please check your facts before making false accusations.
** Bruno, please just accept that you made a mistake in using untracked shipping and move on. This person ordered a portafilter from us a few hours before you did, on the same day, and selected a TRACKED shipping service to Brasil. Take a look at tracking for LE472061668GB - it shipped on 12th September and was delivered on 20th September by Correios Brasil. We certainly haven't just added Tracked shipping, we've just removed untracked shipping.
** I give up - you continue to edit your 'review' when you just made a simple mistake but don't seem able to accept it, and you continue to push the blame for the situation onto us. FINAL WORD: Due to you selecting the untracked shipping service, I'd guess that you'll be unable to pay local taxes and the shipment will be returned to us. This can take a few weeks. Once it arrives back with us we'll refund the order product value to your original payment method ASAP and we'll notify you via email once this has happened.
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