Avoid at all costs
Mahul is great, but unfortunately, the rest of the staff at the Loughborough office are not. The maintenance service is absolutely awful — you’ll be waiting ages for a reply, and most of the time you won’t get one at all. You end up having to chase a company that’s supposed to let, sell, and manage homes, but they seem unable to manage even basic issues.
I’ve had many problems regarding maintenance, and almost every time I’ve had to contact the manager, Mahul, just to get a job sorted. Staff regularly forget about jobs, yet they’re straight on your back if a payment is even slightly late. They’ll probably charge for that, but when it comes to rent, there are no deductions for the endless problems tenants face.
In my case, that has included:
A broken boiler
Four cheap showers in a row that failed
Damp and mould in the bathroom that took over two years of arguing before they addressed it
Rotten woodwork dismissed as "fine" until it became a bigger problem
Three full days just to get a phone call from a contractor to fix a light (and no, it wasn’t a simple bulb change — otherwise I would have done it myself to avoid the stress).
What’s even more concerning is the complete disregard for serious safety risks:
A so-called gas safety inspection was carried out by a young man who turned up in a driving instructor’s car. He walked in with his phone, stayed less than two minutes (1 minute 7 seconds to be exact), then left — yet later signed it off as “tested and safe.” Nothing was done quickly to address this either. This is not just poor service, it’s potentially putting tenants’ lives at risk. It makes you wonder how many other boilers have been signed off with dodgy certificates without ever being properly checked.
Now, bricks are falling from the roof of the building, posing a very real danger to pedestrians walking below. Yet again, there’s no urgency from Seth or the team to deal with it, despite the obvious risk of serious injury.
The whole process is beyond a joke — it’s not just stressful, it’s dangerous.Seths, whether directly or indirectly as the managing agents on behalf of the landlord, have now had scaffolding put up without a permit — as confirmed by the Licensing Officer. The scaffolding has been erected on a public footpath, which makes this not just improper but a clear breach of public safety regulations.
This, alongside everything else already mentioned — the poor maintenance, the unsafe gas safety inspection, and the general neglect — is completely unacceptable.
Scaffolding on a public path should always be licensed and signed off by the council’s Licensing department to ensure the safety of pedestrians and residents. Failing to do so is not only irresponsible but potentially dangerous.
Given the previous issue with the gas safety inspection being falsely signed off as safe, this latest incident shows a serious disregard for tenant and public safety. It’s not just poor management anymore — it’s a clear pattern of unsafe and negligent practices.