Serene Cosmetic Omdömen 245

The communication from the customer service team felt unprofessional and at times even rude. Messages were scattered between email and WhatsApp, which made everything confusing and difficult to follow - it would be much better if communication was kept in one place.

What concerned me most was that the patient coordinator dismissed my suitability for one of the surgical procedures I was wanting to get a quote with, based on her own personal opinion, rather than consulting with a qualified surgeon. She came back and rejected the idea of surgery after looking at just three photos, without taking into account how lighting can affect the appearance . When I asked whether this had been reviewed with a surgeon, she admitted it had not, and instead told me that "because of my age" the surgeon would probably say no.

In my view, it is not the role of a customer service representative to make surgical decisions — that should be left to the surgeon, who actually understands anatomy and can give proper medical advice once he was reviewed the photographs. The way this was handled felt dismissive and discouraging. Overall, the experience left me with little trust in the process, and I would have much preferred clear, respectful communication and an actual consultation with a surgeon before a patient coordinators personal advice or guess of what the surgeon would say.

I cannot recommend Serene Cosmetic highly enough. From the very beginning, the level of care and professionalism was absolutely unmatched. Every detail of my rhinoplasty journey was handled with such precision and thoughtfulness – from the pre-op consultations, travel planning, and luxury concierge services to the accommodation in a beautiful hotel.

They didn’t just arrange surgery; they curated a seamless, stress-free experience. I felt supported at every step, and their commitment to sourcing only the world’s best surgeons gave me complete peace of mind. Post-op care was just as exceptional, with consistent follow-ups and attentive support that made me feel genuinely cared for.

Serene Cosmetic truly sets the standard for medical tourism. It’s not just about the results (which are incredible) but the holistic experience – luxury, safety, and personalized care all rolled into one. If you’re considering surgery abroad, there is no better choice.
I will never ever be using anyone else, I’ve had surgery before and serene go above and beyond to every detail.
Can’t thank them enough for the best experience xx

Choosing Serene Cosmetic was the best decision I made. Helpful from the beginning and still are 10 weeks on. Still recovering from a full face and neck lift and Lois has been on hand all the way. From talking me through the process to helping support the healing. I’ve needed addition support with stitch removal and antibiotics and she has been there to fully support. Definitely could not have done it without them, I would have felt vulnerable with nowhere to turn to. Will definitely be using them in the future too.

My experience with Serene cosmetics was perfect from start to finish. It can be quite daunting travelling to another country for surgery, but booking with Serene made me feel so at ease with peace of mind. Lois was at hand every step of the way with me, with advice and guidance. I am still healing but so happy with my results already. I would highly recommend choosing Serene Cosmetics, I am so happy I did xx

Could not recommend enough !
So happy with all the service and help from the team understood all my needs
Sent me to the best surgeon and absolutely in love with my results 😍 from the minute I landed in airport transfer to hotel to hospital was on time no waiting around wouldn’t go anywhere else thank you so much serene cosmetics 🩷

Brilliant experience with serene cosmetic. I have just had my teeth done and everyone is commenting how natural and great they look. I definitely got the results I asked for. Lois is so helpful and is always there to answer any questions. I have already recommended this company since being back not even a week. Everything is done for you which is a massive weight lifted when going abroad to have something done. Thanks for everything

My experience with serene cosmetic has been perfect from start to finish. Lois has been such an amazing support from the minute I enquired, to post surgery. She has answered any questions and has calmed my nerves pre and post op on so many occasions. She has checked in on me daily and looking back I dont think I could have done it without serene. I don’t think I could have found an amazing surgeon just by doing research as I think I would have got overwhelmed as there are so many out there. They booked a gorgeous hotel and arranged all the transfers, I didn’t have to worry about a thing. At times Lois felt like my personal nurse and she wasn’t even in the same country. Worth your weight in gold and I can’t thank you enough. Even though I’m still healing, my results already look incredible. Once again thank you so much, I would come back in a heartbeat x

My experience with Serene Cosmetic was amazing! From start to finish I was supported from the amazing patient co ordinators who made me feel so at ease and comfortable, even when this was my first ever procedure I have had. I can’t thank you enough for my incredible results from my breast implants and uplift. I will be recommending you to everyone and hopefully be back soon for more!

Had rhinoplasty surgery recently. Fantastic service from start to finish. Being dealt with before and after by serene is a very comforting and easygoing experience. and the surgeon and nurses in Istanbul are amazing.
10/10 would recommend!

Just got back from have revision breast surgery: I had a reduction and uplift about 8 years ago but due to loosing weight needed an implant. I’ve followed serene for many years and always was going to book through them after seeing all they have done. Megan made it so easy for me to book. Put everything together for me and got back to me with everything so quickly. She checked on me the whole way through from before arriving in Turkey and throughout. I’m so impressed with my surgery. The surgeon was absolutely incredible and I would never go to anyone else. He is very special. The after care was amazing and still since being home Megan has continuously checked on me to ensure I’m ok and helped with any questions. Very professional. I’m over the moon thankyou so much to your whole team

I recently booked a procedure through Serene Cosmetics on behalf of my partner, and I can confidently say they exceeded all expectations. Serene has always stood out to me as the gold standard in the world of cosmetic surgery thanks to consistently strong word-of-mouth recommendations and they absolutely did not disappoint.
From start to finish, Megan went above and beyond for us. She didn’t just handle the logistics; she made a real effort to personalise the entire experience. From remembering small but meaningful details to ensuring our stay was as smooth and comfortable as possible, Megan was thoughtful, approachable, and always just a message away.
The team in Istanbul reflected that same level of care and professionalism. They were incredibly attentive, making us feel not just like clients but like people they genuinely wanted to support and look after. It’s clear that when Serene says they care, they truly mean it and they show it in every aspect of their service.
Highly recommended for anyone seeking a safe, professional, and caring experience in cosmetic surgery

3 years ago I had breast surgery that left me mentally and physically scared , I lost all trust in anyone and was so scared to have reconstruction surgery to repair the absolute mess they left me in . I eventually put my trust ln dr Omerfarukkocak from serene cosmetics , I wasn’t the easiest patient and he really had his work cut out to repair my breasts , I never thought I would ever love my breasts again but thanks to him and his excellent work I have my confidence and self esteem back, his work is incredible I was speechless with my results , what a talented , clever and lovely man you are , I can’t thank you enough for what you have done for me and how you have changed my life you really are a incredible dr , I would highly recommend you to anyone your talent and work is amazing thankyou so much .

Serene cosmetics have been amazing, especially Megan! She has honestly been so helpful and consistent during my pre and post op surgery journey. Any questions I needed answering she responded quickly and with all the information + more that I needed. Couldn’t be more happy with the support on this journey, and the results of my surgery😍! Thank you so so much xAMAZING!x

Amazing from start to finish. Megan has been there for me explaining everything pre op, made the trip very easy and stress free. Post care been amazing. Megan checking up on
Me asking for updates. All around amazing care. 100% recommend 💙💪

serene cosmetics is the only place i would go with for my surgeries i trust them completely. lois is so professional in everything she does and she goes above and beyond for me every time. her and the team are a credit to themselves i have recomended this company to many friends and family and will continue to do so. i honestly cannot thank them enough. lois has become a great friend and id be lost without her .

DO NOT RISK YOUR LIFE, I was nearly killed back in August 2024 by Comfort Zone & Serene Cosmetics.

After seeing Serene Cosmetics adverts over instagram i decided to book to have Lipo Suction and a BBL in August 2024.
This company Serene Cosmetics is an agency in England that promotes cosmetic surgery abroad in Istanbul, the company they promote is COMFORT ZONE they use TV reality stars such as Bobby Norris from “The Only Way Is Essex “ to glamorise Cosmetic Surgery abroad.

I had my Surgery back in August 2024 and I feel only now that I am able to talk about my horrific near death experience at Comfort Zone.

When I returned home from having Lipo Suction and a BBL at COMFORT ZONE, it was 4 days later that I noticed blisters on my sides, I was in so much pain so I contacted Comfort Zone to ask if this was normal, I sent over pictures and the nurse re-assured me at COMFORT ZONE that this was normal as she had shown my surgeon. She told me to calm down when I was worried and scarred, do not believe anything they say because I know now if I’d of taken their advice I probably would not be here today.

The next day I noticed that the purple/blue coloured blister on my sides where getting worse, bigger and more aggressive, I was in that much pain that I decided to take myself to A&E in England, Whiston Hospital.
On arrival at Whiston Hospital the surgeons advised me that I had a nasty infection and they needed to take me into theatre to be operated on immediately.

I had 7 Major operations to get rid of this infection and on two out of the 7 operations my family was called into the hospital and was advised that I may die and to be prepared for the worst. I was put into a coma for 2 days and was in the intensive care unit. I am now scarred on both my sides where they had to operate on me and grafts were taken off my left leg to cover both my wounds on my left and right sides of my body, I now have a scar also on my leg where they had to take the grafts
I was in hospital for 3 months all in all, I couldn’t walk, I couldn’t do anything for myself as I was that poorly.

If anyone would like to see pictures or proof of this you can contact me, 07850162649 or if anyone has had a bad experience with this company please get in touch.

I also know of someone who was sexually assaulted at COMFORT ZONE by one of the staff members and she was refunded her money back and was made to sign a consent form that if she was refunded that she would not speak about this incidence again, obviously she has been in touch with me after seeing me post about my near death experience with COMFORT ZONE.

Please, please, please stay away from these two company’s they take your money and don’t care about your health.
They are denying that they were the cause of what happened to me, I was fit and healthy before going over for surgery at Comfort zone. My Surgeons in England have advised me that this is the worst case they have ever seen, where the patient has survived.

If you look up Comfort Zone & Serene Cosmetics on Instagram you will see that they have both turned off public commenting, have you been wondering why ???? Well because so many patient’s would comment and share their bad experiences at Comfort Zone and Serene Cosmetics.
I have spoken to a lot of patients who have had this also happen to them, to many people have been botched and they are still advertising.
STAY AWAY OR RISK LOOSING YOUR LIFE!!

I had breast implants with an uplift, My coordinator was Megan and honestly she has been absolutely amazing!! I had sooo many questions before and after booking and nothing was ever a hassle to her she replied very quickly and always with lots of information. She really went above and beyond and always checking in before and post op also, the booking process was sooo easy and stress free all thanks to you Megan. I would highly recommend Serene Cosmetics and will definitely be back in the future! Thank you so much again for a pleasant experience.

I came from the Uk after seeing Serenes Instagram page, which is part of Cygnus, I enquired and had an agent (Megan) assigned to me.
I asked every question I could,as I was nervous having to travel abroad to Turkey, she sent me the links to the hotels, hospitals and surgeon and I went ahead!
I’m so glad I did, I arrived at an amazing hotel which was beautiful
the hospital were super helpful the next day and had my transfers from both places sorted from day one until day 7 with my coordinator who was also great and spoke great English,
I didn’t have to do a thing. They whatsapped me when my lifts were coming and what time & sorted everything - Carried my bags, messaged me back when I asked questions and fed my partner who joined me.
I had rhinoplasty with dr sinan and he was lovely & my results I'm happy with!
It was a shame to come home , we were looked after and I miss our breakfasts at the hotel they were 10/10!
I really recommend Cygnus,Serene & the hospital I visited.
Honeylr_ is my insta if you want to know more I’m happy to help
Xx

Had a great experience booking through serene, Megan was always available to answer any questions I had and offer advice and honest opinions on my treatment choices. I have been checked up on throughout the journey and still feel extremely supported.

I’m very pleased with the results of my surgery breast implants and lift!
Thank you serene and thank you to Megan who sorted everything out for me always answers my questions and checking in on me! Also riccardo was brilliant helping me understand everything and getting back to my messages straight away!