Sentric Omdömen 

Shockingly bad customer service. I have spent months trying to get a reply to cancel my account as the security process to do this online is impossible.
Past queries re royalties were also handled with little care or guidance.

They blew off my customer support follow-up question, even after two polite reminders.

I recently wrote a bad review of Sentric and I'm not erasing that as the issue was immediately resolved. As Sentric Staff Lead got a hold of me and promptly sent me my royalities as well as apologize on there behalf. Thanks Sentric!

Feels good to know i wasn't the only person who got scammed lol but my story is similar to a few comments i see....they honestly just randomly blocked my account for no reason....and when I contacted them I submitted documents showing I have ownership and they just kept my money

I am extremely disappointed with Sentric Music. Out of nowhere, they deactivated my songs on their dashboard without giving absolutely any explanation or prior notice.

I have reached out to their support team twice now, and it has been over a month since my last ticket. They have completely ignored my requests and left me completely in the dark regarding my own catalog and publishing rights.

Looking at other reviews here on Trustpilot, it’s clear that ignoring artists and deactivating music without explanation is becoming a common trend for them. This level of customer service is unacceptable when you are dealing with an artist's intellectual property and royalties.

I have already initiated the process to terminate my agreement with them. If you want a reliable publishing administrator that actually communicates with its artists, I highly suggest staying away from Sentric Music, probably the worst customer service in the insustry.

Son ladrones, llevo 5 años recaudando mi musica ahi, y esos desgraciados no responden, son ladrones. pilas

Held my royalties, ironic, because they reached out trying to get me to switch from SongTrust. Insane, because SongTrust never held my royalties and didn't pay me without explanation. I would not reccomend signing up with them. I'm a decently large artist and being ignored because I'm not A-list. They are also sending the same automated response over and over again. Need to get lawyers involved. Their business model is getting your songs registered, and then stealing your money and not paying you.

My experience is that of tantamount to theft. Sentric has held onto my royalties (over £1500) for more than a decade and has evaded payment. The royalties they show in the account have been altered recently and they have ignored all emails for the last 2 years. I recently wrote to them demanding they cease and desist admin of my music and pay all my royalties in full. This has been ignored yet again. Sentric - you are not getting away with this !!

Ignoring me and keeping my money and blocked my rights to royalties. Said was temporary but I have been ignored and not paid. I want all my songs removing from them but they are just collecting my money and keeping it for themselves i think as they ignore me.

Had to call five times to customer service. No help gather information and send an email , this is all they can do. Spoke to a “tech” who couldn’t even confirm it was all connected correctly. Talk to me about the problem and then say I’ve trouble shot the problem and turning it over to a more advanced “tech” there are three components! How many techs do they need. Nobody could ever confirm any facts about anything. Called repeatedly for three days then fixed it on my own. These guys don’t deserve to pray on the elderly.

I got fast feedback for a question that other admin publisher could not answer me quickly at all.

Technical failures, lack of transparency, and disappearing support – A nightmare for artists
Recensione:

"I have been using Sentric Music for two months, and it has been a deeply frustrating experience characterized by technical bugs and a total lack of transparency.

Despite my efforts to build a professional sync repertoire, I am facing several unacceptable issues:

Broken Support & Disappearing Chat: I have an open ticket (SEN0006481602S) regarding a critical metadata error (system failure to save 'NO PRO' status). After weeks of non-resolution, the live chat option has mysteriously vanished from my portal. It feels like a deliberate attempt to silence a user with persistent technical problems rather than solving them.

The 'Black Hole' of Submissions: The platform makes it impossible to track progress. There is no way to verify if a song has been successfully submitted to a specific opportunity or campaign. You upload your soul into a black hole and hope for the best.

Ghost Statistics: The analytics and statistics section is a maze of missing data and 'hidden' results. As an artist, I have zero visibility into how my music is performing or if it's even being processed correctly.

Metadata Loop: My profile is stuck in a loop (possibly due to a character encoding error in my surname) that prevents me from finalizing works. Support has been informed multiple times but has failed to provide a manual override or a permanent fix.

I am on the verge of deleting my profile and taking my 2 months of hard work elsewhere. It is heartbreaking to consider starting over because of a platform's inability to support its associates.

Sentric, I have a hard deadline on February 16th for a sync opportunity. Your technical failure is currently preventing me from exercising my rights. Fix ticket SEN0006481602S and restore my access to human support immediately.

Avoid at all costs, this company are a scam. They don't release any Royalties until you meet their $40 Dollar threshold, this amount could take years to reach then they take their % They say it rolls over every month but I see no advances even to reach the threshold. I've been listed with them for years with a big catalog & top $ recordings & getting know where. It's just a cycle of going nowhere. There's no incentive to be listed on their books. I will be retired & an old man before i will receive any money. I now put an end to this nonsense & cancelled today.

I first joined about 3 or 4 years ago contacted support to ask some questions never got a single reply since then ive contacted them numerous times to delete my account its still not been deleted
I only put a couple test bits of music on there just to see what the rigmarole was of going through the process. But after my experience of these and reading the reviews I wouldn't recommend them.

They dont reply to emails and if they don't reply to emails, what happens if you don't get paid off them are they just gonna keep your money and ignore you

If I could give them no stars I would.

Unfortunately, my experience with Sentric has been extremely disappointing.

Simple registration errors on their end, including incorrect and duplicated ISRC registrations and legal name publication despite my consent, were never properly resolved, despite months of back-and-forth.
These are basic publishing issues, yet they remained unresolved long enough to actively block me from moving my catalogue elsewhere.

Communication was poor throughout: long response times, vague replies, and repeated assurances that things would be “sorted soon,” none of which materialised. Promises were made and then quietly dropped without follow-up.

Financially, the difference was stark. I earned roughly one third with Sentric compared to what I earned with Songtrust, with the same catalogue, which makes the ongoing admin issues even harder to justify.
I expected a professional publishing administrator. What I experienced instead was avoidable errors, weak communication, and a lack of accountability.
I would strongly recommend artists carefully consider alternatives before signing.

The worst possible service and fraudulent activity. This company has some how managed to avoid paying out my royalties over 4 seperate payout cycles? Now completely ignoring my emails. Stay away and will be filing a court claim against them

Useless company. Website is inaccessible, hard to navigate, income non-existent, response time glacial. If you're serious about earning money from your compositions, join the PRS. Do not, repeat not waste your time with Sentric and don't believe the good reviews on here.

They will register your music on PRS without consent or permission claiming 50%. I'm not even sure of the full implications yet as I'm new to the music industry. No royalties ever received in years.

I need to say that the team support is very slow for replaying to your ticket. This is very frustrating. I suggest to improve this area.!

SEN 0000196058A

Never received payment. Contacted them via email numerous times, no response. SEN code: SEN0000163314A