Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,5
9 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This site presents as a female run Australian business, which it may well be. But the products are drop shipped from China. I was very disappointed to see my shipping tracking started in China, and on opening the parcel, the item could’ve been from any online Chinese warehouse company based on packaging.
For the prices on this site, it’s very very disappointing and misleading for customers.
I first ordered 3 toothbrushes, but I wrote the wrong address. I got help correcting it, but the toothbrushes were already sent back. I wanted a refund.
I then ordered 3 more because there was a discussion about whether I would get my money back. So I paid 14 euros for 6 toothbrushes, and they responded and tried to help, but I still haven’t received either the toothbrushes or the money.
66% of reviews cannot really be wrong can they? 72% now my review has been added.
I sent an email to this company expressing my disappointment with this product which so far they have ignored.
I also posted a negative review on their website which was pending but has now disappeared.
Basically all the negative reviews on trustpilot hit the nail on the head in that the adds are misleading and the product is a cheap piece of Chinese tack worth about 5 dollars not the £21 they charge.
Do not waste your money.
Avoid. These items come from china. They offer free delivery, they do not suggest the items come from china and will take up to 1 month to arrive! Also the items are of very poor quality and the website is misleading. My stupid fault for thinking the items would be decent, but in essence you are paying for the courier from china rather than the items themselves. AVOID!
Products are shipped from China - takes a while to arrive in Australia.
Delayed responses from customer service. I ordered two products as gifts - both boxes arrived damaged. I emailed the company seeking a refund. Eventually heard back, stating they would ship replacement stock and to "allow them time to make arrangements" and they would let me know when the new order was shipped.
I followed up when I hadn't heard back in over a week. Received a response 3 days later to say I need to understand it's not practical from them to replace both items and they offered to refund the cost of one item.
I am still left with two damaged boxes that I cannot give as a gift.
I followed up a week
Avoid, it's in China. Delivery took nearly 2 weeks. If I had known it was China would not have ordered
My daughter is very happy with the sensory toothbrush. It’s already helping her brush more thoroughly! The team were also very helpful with tracking enquiries. I would recommend for the lovely service. Thank you!
Same experience as previous poster. Say they have a no questions asked refund policy and then put all sorts of nonsensical delay tactics in place. I finally got a return label from them and now they’re claiming to not have received the parcel, despite the tracking history showing it was delivered. I hope they’re not trading while insolvent but I will be contacting Consumer Affairs. A really low act to pray on parents of kids with disabilities and then put them through this.
I have asked for a return /refund and they asked for a photograph of the product they sent . A soft fidget ball . I explained that I was hoping for a harder one for my daughter and they keep sending emails saying customer service is important to them but no offer of a return option . They say 14 day no questions refund . I think they are not legitimate website
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
