Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Se mer
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Se mer
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Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Se mer
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Företagsinformation
- Skönhetsartiklar
- Kosmetikbutik
- Leverantör av smaksättare och dofter
- Butik med hårprodukter
- Parfymaffär
- Butik med toalettartiklar
Om Sense42
Skrivet av företaget
We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop FragrancesKontaktuppgifter
Storbritannien
- sales@sense42.co.uk
- sense42.co.uk
2,6
Dålig
342 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfume was excellent value for money
Perfume was excellent value for money. Not a problem if you’re not in a hurry for an order as it took 14 days to arrive but overall would shop with them again :)
13 januari 2022
Svar från Sense42
Hi Michelle Pearce,
Thank you for taking the time to leave a review, we really appreciate your feedback.
We are very extremely sorry if the item has not been delivered right away as we have a Christmas break. I can assure you now that we will deliver the item as we promised. We hope to see you on your next visit.
Sincerely,
Sense42
Svar från Sense42
Hi Deborah Burns,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also happy to learn that you have enjoyed the item you have purchased from us. We hope to see you on your next visit.
Sincerely,
Sense42
I ordered some perfume on 28th December…
I ordered some perfume on 28th December 2021 with the promise of a 3 to 5 day delivery. It is now 4th January and so far I have had no email at all telling me that the product has even been dispatched.
I accept that the New Year holiday may have slowed dispatch of items, along with the Covid pandemic, but to ask for a score on how you did by email, when I have had no communication from Sense 42 about my item or its progress to dispatch, seems a bit like someone having a laugh!
4 januari 2022
Svar från Sense42
Hi Carol Booth,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, we have posted a notification from our website that there will be no dispatched of orders from the 24th of December to the 4th of January due to a Holiday break.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Sincerely,
Sense42
Dreadful company order placed over 2…
Dreadful company order placed over 2 weeks ago for a Christmas gift and still not arrived. They blame the courier company stating ‘Your order has already been lined up for quite a while already and is still waiting for the courier to collect it’ as they appoint the courier, and all the other orders I placed that day with other retailers have arrived, they need to be more honest with customers or sort out a decent courier (if that is the truth) - awful company avoid
2 januari 2022
Mi parfum no kame it,I pay for fast…
Mi parfum no kame it,I pay for fast delivery and no kame.
1 januari 2022
Svar från Sense42
Hi,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, I can we have respond to your email and we have provided you with the resolution.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Sincerely,
Sense42
Placed my order a week ago had no…
Placed my order a week ago had no updates emailed them still no update????????
31 december 2021
Svar från Sense42
Thank you for informing us. We had a little break for a week and will attend to this problem tomorow.
Order 12050
Order 12050
I am giving this review 5* even though I didn't receive the product. I fully believe that, you can measure service when something goes wrong. You want someone to take ownership, deal with the issue and offer resolutions.
This is something Sense42 did, right from the start and I'm grateful to them. Amy at Sense42 refunded the cost back onto my card.
You've not lost a customer here, you've gained one forever! I say this because I'm safe in the knowledge that, should anything happen/go wrong. I have a great service team to rely on.
29 december 2021
Omdöme utan inbjudan
Svar från Sense42
Thank you for informing us. Not sure why your emails was not answered will flag this to the team and get them to help you.
I order jo malone perfume after 4 days…
I order jo malone perfume after 4 days the order cancelled and the money back after 5 days from cancellation.
15 december 2021
Svar från Sense42
Hi,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, I can see that a refund has been issued already and we have provided you with the reason of cancellation.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Regards,
Sense42
Really fast delivery !
10 december 2021
You can trust them!
I was worried this website wasn't legit, especially because most reviews sound as if they are written by an untrustworthy AI which will one day wipe us all out.
Ordered my son an aftershave midweek, it arrived today very quickly and in exactly the condition I expected it.
Cannot complain at all and can happily recommend them.
4 december 2021
Omdöme utan inbjudan
Leap of faith
Well, never heard of them before and my EDP was a good £20 cheaper here than anywhere else. Red flag 🟥 in many other cases but went on trust pilot read the reviews and went for it.
SO GLAD I DID. Free delivery, no messing around. Will definitely use again.
4 december 2021
Omdöme utan inbjudan
Item delivered isn’t the same as shown…ite
Item delivered isn’t the same as shown on the image on the site. I specifically bought it from them as the item image showed with a bottle opener and wire stripper. I ended up paying £2.76 more than what I would have paid to another supplier 😩
1 december 2021
Svar från Sense42
Hi Denise Wood,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Svar från Sense42
Hi Lucille,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Svar från Sense42
Hi Steve,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Purchase arrived on time
Purchase arrived on time. Will definitely use Sense 42 again.
1 november 2021
I recently purchased Gucci bamboo…
I recently purchased Gucci bamboo shower gel and body lotion. Items came tracked and I was kept up to date on delivery. Fantastic price for these items and good service all round.
29 oktober 2021
Omdöme utan inbjudan
Svar från Sense42
Hi Janice,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.