Sends Omdömen 6

I am writing this to warn both consumers and regulators about the practices of Sends. Co
This institution is currently facilitating "Transaction Laundering" for a network of non-contactable shell merchants .Despite providing them with official ARN data from my bank and proof that these merchants are used to mask unlicensed gambling activities under "Digital Goods" MCC codes, their compliance team refuses to act.
Even worse, they have engaged in "Fraudulent Misrepresentation" by claiming they cannot influence their own merchants—a statement that violates Mastercard/Visa scheme rules and FCA principles. I have documented evidence that they have reached private settlements with other victims in identical cases, yet they continue to issue automated templates to avoid accountability.
The FCA Whistleblowing department and the National Crime Agency (NCA) have been formally notified. If you are a victim of this network, do not stop at their support desk; report them to the regulators.
Silence and automated excuses are no longer an option. I demand a full refund of my funds processed through your infrastructure.

Smartflow payments T/A Sends.co due to previously being added to sanctions lists. CEO well known in the illegal gambling industry huge investigations due to laundering over 5b UHA.

sends themselves are facilitating illegal shell companies with no physical presence registered at satellite offices, with obtuse descriptors in transaction laundering claiming digital and relational purchases when in-fact payments were made to casinos.

You continue to direct people to merchants that are:

uncontactable,
non-responsive, or
lacking any genuine trading presence.

This is not a valid dispute pathway. It is a dead end.

Where no functioning merchant exists, responsibility cannot be displaced onto the consumer. It remains with the payment service provider that onboarded and facilitated those transactions.

I advise people to research the CEO and read financial crime reports before opening and account

Sends has opened me my account in a few hours, and the procedure itself is quite easy as well. The customer service team is available in the late evenings as well as during normal working hours. Any queries are resolved swiftly, and overall, the customer support team is very helpful.
Have been using SENDS for months without any issues

I have rather mixed and ambiguous feelings about this service. On the surface, everything looks great: modern and stylish design a well-made app and an easy verification process.

However the website states that verification takes up to 24 hours, while in my case the review of my documents took several days. This wouldn’t be a big issue on its own such delays can happen.

What really surprised me was that after completing the verification I received a message saying that the service is available only to UK residents, even though I am a UK resident myself. It’s hard to understand how this situation occurred.

Nevertheless I wish you success in developing and improving your service

For those considering creating an account on this site, please consider the following documents in addition to your identity and proof of address:

"To proceed with your application, we kindly ask you to provide detailed information and supporting documents regarding your source of wealth and source of funds"

I asked them to send me where this paragraph is written in the terms and conditions on their site but they had no answer because it doesn't exist.

I received some money and are on hold from more then 24 hours, fast payment suppose to be instantly but not for them

all good