Очень долго упаковываете и отправляете посылки. У других посредников процедура упаковки и отправки после оплаты посылки составляет 1 сутки. Непонятно почему делите заказ от одного продавца (магазина)... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Always very nice staff, very helpful, doing their best to help you out. Very good support team wherever you need something, also great Discord server with up to date information and amazing community.... Se mer
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Had a great experience using Sendico. Box was packaged very well with multiple layers of bubble wrap inside to protect fragile items. Very prompt customer service team as well who will clear any doubt... Se mer
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I've used sendico for multiple years now, I've never had a single issue. Everything is really straight forward and arrives perfectly wrapped and safe. You can pay extra if your unsure and have ite... Se mer
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Företagsinformation
- Online-marknadsplats
- Import-/exportföretag
- Onlineauktion
- Frakt- och brevservice
- Traktorhandlare
- TV-spelsbutik
Om Sendico
Skrivet av företaget
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Kontaktuppgifter
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4,3
Utmärkt
550 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
makes purchasing from japan a real…
makes purchasing from japan a real convenience and delivery is fast too
7 april 2026
Unorganised customer support service
Sendico urgently needs to restructure its customer support operations. As a loyal customer of several years, I have seen the service quality decline rather than improve. Although their stated hours are 9:00–18:00 JST, the reality is a 'one reply per query per day' bottleneck. Even if I respond immediately to their response, I rarely receive a second follow-up until the next business day.
This lack of agility has real consequences for me: I have lost numerous items because price negotiations weren't handled promptly. In several instances, items I intended to buy on stores like Rakuma were snatched up by other proxy services because Sendico failed to execute the purchase in time. Furthermore, the recent refusal to engage in price negotiations—even when sellers are open to them—is disappointing. Sendico should consider a system that allows buyers to negotiate directly with sellers to eliminate these costly delays.
21 mars 2026
Omdöme utan inbjudan
Everything was ok
Everything was ok, whats promised its delivered. Just wish they pack the items better since it will travel half a globe, but rest is ok.
24 mars 2026
Svar från Sendico
Hi There,
Thank you for your feedback. We’re glad to hear that everything arrived as promised, but we’re sorry to hear that the packaging didn’t fully meet your expectations.
We take packing very seriously, especially for international shipments, so we’d really appreciate it if you could share more details with us at mail@sendico.com. This will help us review your case and see where we can improve.
Thank you again for your support, and we’ll continue working to provide a better experience.
Kind Regards,
Sendico
Wonderful! Thank you!
The camera is beautiful and exactly as pictured. It works flawlessly. It was packaged safely and shipped promptly.
Thank you!!
22 mars 2026
Svar från Sendico
Hi There,
Thank you so much for your lovely review! We’re really happy to hear that your camera arrived safely, works flawlessly, and matched the listing perfectly.
It’s great to know you were satisfied with the packaging and shipping as well. We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Always very nice staff
Always very nice staff, very helpful, doing their best to help you out. Very good support team wherever you need something, also great Discord server with up to date information and amazing community.
17 mars 2026
Svar från Sendico
Hi There,
Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience with our team and support.
It’s great to know you find our staff helpful and that the Discord community has been a valuable resource as well. We’re lucky to have such an amazing community around us.
We look forward to seeing you again in future!
Kind Regards,
Sendico
Very efficient
24 mars 2026
Svar från Sendico
Hi There,
Thank you for your kind feedback! We’re really glad to hear you found our service efficient.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Svar från Sendico
Hi There,
Thank you for your kind words! We’re really glad we could assist you when you needed it most.
We truly appreciate your support and hope to help you again whenever needed.
Kind Regards,
Sendico
Очень долго упаковываете и отправляете…
Очень долго упаковываете и отправляете посылки. У других посредников процедура упаковки и отправки после оплаты посылки составляет 1 сутки. Непонятно почему делите заказ от одного продавца (магазина) (если больше 10 наименований в заказе) на 2 заказа и к каждому добавляете по 500 иен комиссии, в то время как другие посредники не делят, и прибавляют сумму только одной комиссии.
13 mars 2026
Svar från Sendico
Спасибо за ваш отзыв и за то, что поделились своим опытом.
Нам жаль слышать, что время упаковки и отправки показалось вам слишком долгим. В периоды высокой загрузки обработка может занимать больше времени, так как все посылки упаковываются в порядке очереди. Мы постоянно работаем над тем, чтобы ускорить этот процесс.
Что касается разделения заказов: в некоторых случаях заказы от одного продавца могут быть разделены на несколько, например из-за ограничений по количеству позиций, особенностей обработки на стороне магазина или логистических причин. В таких ситуациях комиссия применяется к каждому отдельному заказу.
Мы понимаем, что это может вызывать вопросы, и ценим ваш отзыв — он помогает нам улучшать прозрачность и сервис. Если у вас есть конкретный заказ, который вы хотели бы обсудить, пожалуйста, свяжитесь с нами, и мы подробно всё проверим.
Had a great experience using Sendico
Had a great experience using Sendico. Box was packaged very well with multiple layers of bubble wrap inside to protect fragile items. Very prompt customer service team as well who will clear any doubts/issues that you have.
5 mars 2026
Svar från Sendico
Hi There,
Thank you so much for your kind review! We’re really happy to hear you had a great experience using Sendico.
It’s great to know your items were well protected with careful packaging, and that our support team was able to assist you promptly. That’s exactly the level of service we aim to provide.
We truly appreciate your support and hope to help you again soon.
Kind Regards,
Sendico
Svar från Sendico
Hi There,
Thank you so much for your kind words! We’re really glad to hear you had a flawless experience.
We do have plans to develop an app in the future, but we want to make sure it offers a unique and improved experience rather than just replicating the standard browser version. So please look forward to it!
Kind Regards,
Sendico
Svar från Sendico
非常感谢您的分享！很高兴听到您第一次在日淘购物就有这么满意的体验 😊
能够成为您第一次国际购物的一部分，我们也感到非常荣幸。很开心您对我们的服务和物流都感到满意。
希望今后还能继续为您带来更多顺利、愉快的购物体验！
Svar från Sendico
Hi There,
Thank you so much for your kind words! We’re really glad you see Sendico as a great resource and enjoyed doing business with us.
We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
Sendico
the entire experience is hassle free
the entire experience is hassle free. will recommend
10 mars 2026
Svar från Sendico
Hi There,
Thank you so much for your kind words! We’re really happy to hear the entire experience felt hassle-free for you.
We truly appreciate your recommendation and look forward to helping you again soon.
Kind Regards,
Sendico
Мой опыт работы с компанией начинался с с самых истоков её открытия…
Мой опыт работы с компанией начинался с самых истоков её открытия.
Sendico одна из самых честных, благонадежных, ответственных компаний, которые совершенно (фактически), находятся сегодня в мировом интернет-пространстве .
Хочется отметить особое внимание к клиенту. Отличная работа менеджеров!
Очень быстро выполняются заказы!
Быстро решаются проблемы, связанные с различными смежными организациями.
Наблюдается четкое взаимодействие с транспортными компаниями, производится очень быстрая доставка заказов!
Товары всегда очень тщательно упакованы, доставляются в хорошем состоянии!
Планирую и дальше (в ближайшие 10 - 15 лет) сотрудничать с компанией Sendico!
11 mars 2026
Svar från Sendico
Большое спасибо за такой подробный и тёплый отзыв! Нам невероятно приятно слышать, что вы с нами с самого начала и продолжаете доверять Sendico на протяжении всех этих лет.
Мы очень рады, что вы отмечаете честность, надёжность и внимательное отношение к клиентам, а также работу нашей команды, скорость обработки заказов и качество упаковки. Для нас это действительно важно, и такие слова — лучшая мотивация продолжать работать на высоком уровне.
Отдельное спасибо за ваше доверие на будущее — будем рады сотрудничать с вами ещё долгие годы!
Sendico
Svar från Sendico
Hi There,
Thank you for the great feedback! We’re really glad to hear the experience felt effortless for you. That’s exactly what we aim for.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Transparent process
The whole process from bidding to receiving my parcel was very smooth. I was informed at all times about the situation with my order, and once the item arrived to the warehouse I could easily create a parcel with as many upgrades as I wanted.
I chose the cheapest mailing service with no extras and the package arrived quickly and in great condition, exactly as described in the listing.
23 februari 2026
Svar från Sendico
Hi There,
Thank you so much for your detailed and thoughtful review! We’re really glad to hear that the entire process, from bidding to delivery, felt smooth and transparent for you.
We truly appreciate your support and look forward to helping you with your next purchase from Japan.
Kind Regards,
Sendico
all great!!
1 mars 2026
Omdöme utan inbjudan
Svar från Sendico
Hi There,
Thank you for the great review! We’re really glad to hear everything went well.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Excellent service.
20 februari 2026
Svar från Sendico
Hi There,
Thank you for your kind words. We’re really glad to hear you had an excellent experience with our service.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Absolute Gem in today's world of sloppy services
the prompt communication and transparency and honesty at every step of the service is something companies like Amazon should learn. I will always order from Sendico from now on for ALL my Japanese items!
5 mars 2026
Omdöme utan inbjudan
Svar från Sendico
Hi There,
Thank you so much for your incredibly kind words. It truly means a lot to our team to hear that you value the communication, transparency, and honesty we try to provide at every step.
Your comparison and support are deeply appreciated, and we’re honored to be your choice for sourcing items from Japan. We’ll do our very best to keep delivering the level of service you experienced.
Thank you again for your trust in Sendico.
Kind Regards,
Sendico
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.