Sebonic Financial Omdömen 

139
•
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Enjoyed working with Andria, she earned my trust and was very transparent throughout the process; while also looking out for my best interest. Transaction coordinator was also great in finding solutio... Se mer

Betygsatt 5 av 5 stjärnor

Overall I'm very pleased. My rate was a half point lower than local brokers and the fees were a lot lower, too. My originator, Kent, was really terrific and looked out for me during the whole process.... Se mer

Betygsatt 5 av 5 stjärnor

Hello Mandeep Brar here.My Loan officer was David Steel. He was really awesome with whole process. Really patient and hard working guy. He made refinancing for us such an amazing and smooth experience... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I'm not the type to give anybody compliments, but I highly recommend Sebonic, especially my loan officer, Justin Fry. He was fantastic, unlike my previous loan officer at another bank. He was hones... Se mer

Företagsinformation

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Skrivet av företaget

Sebonic Financial is a nationwide direct mortgage lender that provides modernized home financing solutions. As a trusted industry leader for nearly 30 years, Sebonic upholds the fundamental belief that top-notch customer service is key. Using a unique combination of proprietary technology and human expertise, we’re making the complicated process of obtaining a home loan simpler and easier. Reliable. Realtime. Reinvented. Sebonic has the home financing you need at the speed you deserve.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

139 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,9

Alla omdömen

(139)

3 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Rude, unprofessional, not trustworthy!!

I requested a quote online from sebonical website and an agent reached out to me on phone. In my request, I entered all the details correctly and pointed out that I'm buying a rental property. Agent, did no pay attention to the detail and promised me to match the online advertised rates and kept insisting to submit the application form.
I sent him the online rates and filled the forms as asked for the same day.

In the morning when I followed-up, same a agent called me back and he was very rude. He accused me of playing games and not being honest with him, which is incorrect, as I had entered all the details correctly in my request, but he did not pay attention to it. Further he said, I'm the one to blame because I did not bring this up during phone conversation. He kept saying I wasted his time.

While I understand the confusion, rudeness and unprofessional language was total uncalled for. Can not be trusted for that reason.

13 september 2018
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I do not recommend Sebonic did not honor rate quote

I do not recommend Sebonic. I had a loan officer named Mr. Burgija email me a 30 yr rate quote on July 20th , And emailed me the following day a list of there good reviews , so I completed there information we opened title and escrow and after 2+weeks , another loan officer calls to say she is taking over the file as the first loan officer was no longer with the co. & said sorry we’re not able to honor that rate , the first loan officer did not include cost of subordination request. I sent her the email from him showing it did , she apologized again said she would check with management and they still would not honor there quote. Very unprofessional I have excellent credit , income, home is free and clear should have been easy one to close in a month. If you get a quote from this co you should also ask there management team to approve it.

9 augusti 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Experience!

I'm not the type to give anybody compliments, but I highly recommend Sebonic, especially my loan officer, Justin Fry. He was fantastic, unlike my previous loan officer at another bank. He was honest, up front, and handled everything with my best interest at hand. I highly recommend Justin. You can count on him! I will definitely contact him again in case I need to refi again.

25 juli 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I just wanted to let everyone know how…

I just wanted to let everyone know how amazing this team is. This experiance was delightful!!! John D’Amato was the main contact and George Williams have to say they were truly amazing!!! They were responsive, informative and professional... I read tons of reviews and my experiance was amazing plus they beat 3 other local lenders out with a better interest rate. Thank you guys.

12 juli 2018
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst customer service experience ever...

This is the 4th time that I’ve been through a finance/refinance process and it was by FAR the worst. I’ve never had to gather so many documents, and do as much gathering as I did with Sebonic. After stating that email was the best form of communication for me, they continued to try and contact me elsewise. I very specifically told them to lock the rate in one day and they didn’t until the next after the rates went up more. It was a constant lack of communication and errors on the documents nonstop. The ONLY reason I stayed with them instead of switching was because of the time crunch of a divorce settlement. Which, by the way is difficult enough, but Sebonic magnified the horror of the divorce process multiple times over.
I was so glad to finally close the deal, so that I didn’t have to deal with them anymore, but sure enough, the closing has been a nightmare also. Scheduled and confirmed for 4 PM, but after rearranging our day, taking the day off last minute (because I wasn’t aware we were closing that day until the afternoon before) the notary didn’t show until 7, and the stack of papers was horrendously large - she didn’t leave until after 9. The worst part, Sebonic wasn’t even properly prepared for the closing...some of the docs hadn’t been prepared yet!!
I will NEVER do business with Sebonic/Cardinal Financial ever again, and I would urge you to STAY AWAY!!

28 maj 2018
Omdöme utan inbjudan
Logotyp för Sebonic Financial

Svar från Sebonic Financial

Hello, we understand that the loan application process can be stressful and compounding it with a life event, such as a divorce, can certainly add to that stress. Whenever we are working with a client who is in the process of divorce, we are required to obtain additional information. On behalf of Sebonic, we are sorry if you felt our need to collect the appropriate documentation magnified the stress of your divorce. After reviewing your file, it was identified you had two additional people on your loan application. Anytime there are multiple people, on the same application, the required documentation as well as closing documents will be larger than what you might have experienced in your past transactions. The notary who facilitated your closing is contracted through a 3rd party, we have escalated your feedback for the company to review. Thank you for taking the time to provide this feedback and we wish you the best. Kindly, Sebonic Financial

Betygsatt 5 av 5 stjärnor

Faith turned out the Best agent for us in providing knowledge and best interest rates

I talked to about 10 different lender agents; half through bankrate.com and half to local banking institutions. However, I quickly realized that the best rates will come through either credit union or bankrate.com. We couldn't qualify for credit union in our area. So, the only option was to go with bankrate.com. I contacted Faith regarding my situation and told I am not sure if I doing online mortgage will be a good idea and my real estate agent is not recommending it. She educated me in initial weeks to do self comparisons before making the decision. This is what I did and found her interest rates were always lower in the market. We made the decision and went with her. The whole process went very smoothly. I am so happy that we went with her not only in making the best deal but also for future easy communications through phone or email. If you can get a deal through credit union, I would highly recommend to call her and get the best deal. Good luck, Bhupinder

31 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sebonic/Cardinal and my loan…

Sebonic/Cardinal and my loan representative Justin Fry did and excellent and timely job on our re-finance. Justin's follow-up and sense of urgency was excellent. In fact they were ready to close within 3 weeks of initial call.

15 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good rates.

They had the best rates and were able to close quickly. Good communication and fast close.

15 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Smooth and easy refinance!

I recently finished building a home at the beginning of the year and we had a higher rate with the builders lending company. We locked in right around the elections, so rates were a bit higher. Just a few weeks ago I came across Sebonic Financial on Google and looked into a refinance.

Working with Sebonic Financial was one of the easiest loan processes I have ever dealt with. If you are good with doing your due diligence on all your required documents, they are just as quick on getting your loan processed. We got it closed in 16 days! The loan officer I worked with was knowledgable and quick to respond to all communications. I highly recommend Sebonic!

3 januari 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sebonic is Fantastic

Justin Fry was amazing - he was very patient and willing to explain all the things I didn't understand. My mortgage refinance was way above my expectations, and I am thrilled! I will recommend him to anyone who has financial needs, and I would use him again in a heartbeat.

2 januari 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My experience with Sebonic was … Excellent

My experience with Sebonic was excellent. The loan coordinator, as well as Don Sozio, the loan originator, were both prompt communicators, kept our timeline and had the lowest closing costs and rates out there. The online document upload portal was super easy to use and made the process close to seamless. Would recommend.

27 september 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic experience overall

Fantastic experience overall. Super easy and efficieny. All electronic documents and signatures. Great online portal to track progress and to do lists. Could not be simpler. Rate was by far the best out there.

12 september 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely Great Experience

Absolutely Great Experience, everything went smoothly with no problems. What was stated at the beginning was in the contract at closing. I couldn't find anyone that could beat the rate that I received. A special Thanks To Phil Smith and Hollyann Jones, absolute professionals, what more can I say other than THANK YOU.

2 augusti 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was skeptical of Sebonic when I …

I was skeptical of Sebonic when I applied for a refinance via Bankrate. I hadn't heard of the company and went strictly off of the reviews. My peace of mind was put to rest by John Ruskin (Loan Originator) and Cy Lokuan(Loan Processor). Both individuals are highly responsive, diligent, and accurate in their work. In the end, Sebonic actually ended up having the cheapest rate, APR, and fees. This was compared to Guaranteed Rate and Chase. I would recommend Sebonic to any of my friends for a re-finance!

27 juni 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We recently refinanced with Sebonic

We recently refinanced with Sebonic, and it was our best mortgage-related experience to date. Each person we worked with was friendly, helpful, professional, and expeditious. The entire process was seamless, and we closed in three weeks. We were even able to schedule our closing at our convenience at our own home!

14 juni 2017
Omdöme utan inbjudan

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