Order never received
I ordered 2 oxygen cells in April. Despite my requests, I never received the tracking number and I never received my order.I sent email , i tried to call the store and nothing !
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered 2 oxygen cells in April. Despite my requests, I never received the tracking number and I never received my order.I sent email , i tried to call the store and nothing !
I have had nothing but great experiences here, I ordered a MTM Santi Enduro and the fit was excellent based on the measurements taken. Regulator servicing is always top notch (no adjustments needed) and the turnaround time is great too. It is also nice to see a dive shop that still has a physical store, filling station and service centre.
Expert advice and fast delivery, would use again.
helped me re configer my gear in store free of charge also!
Ordered a brand new tank from this company. Had it filled for the first time and it runs out of test this year! Manufacturer date of 2024. Now will cost me more money. Avoid these rip off merchants….
Ordered two bail out cylinders 1 15 litre cylinder, 2 bail out arrived still not got my 15 litre cylinder the order was placed on the 11 august 25 it is now Jan 22 26, tried calling constantly no response no reply to emails. Absolutely avoid buying from this shop im over £200.00 down seems like there just keeping my money and not sending out the cylinder at this point. AVOID AT ALL COSTS
Useless. Said product was in stock, paid for it but received nothing. Emailed and called but no response. Waste of time...
Ordered some different lines, reel and line-cookies from this place. Initial price went up when going to checkout. Went through anyway. They charge you the full amount instantly. When shipping details/tracking came it showed that they only shipped half of the order of the items the website listed as in Stock and the rest was getting ready for shipping. I contact them and they tell me that they are out of the items and they need to get new home. Fair enough. I have now waited 20 more days and 3 days ago i asked them, when they would send my payed for items and I got no reply. I wrote them again yesterday and still no reply.
Tried to buy an item on their website which was clearly detailed on the page under the item that it qualified for free shipping however when I went to order and pay, there was no option for free shipping.
This appeared misleading
I contacted the company to question and was told that it should not be on there!
As it had stated free postage I was therefore expecting it and it seemed only reasonable for them to provide the free postage as it was their error, however they refused.
He was then quite dismissive which made me question what they would be like if I purchased and had any issues. The item was also not currently in stock and the dates I was given of it being in stock was different than that detailed on their website and on contacting the manufacturer they told me this item won’t be available for a couple of months so could have placed my order and been waiting for months. Again I felt he was dismissive and therefore put me off buying from them.
Also following trying to order in which I had entered my details when I noticed the shipping was not free, but not processing the order, I received a marketing email from them.
Being sent emails from a company where I have not sent my details to is quite concerning to me and can’t trust them.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.